I haven't seen service improve since 1994...on every single UA flight I have taken since 1996, I have had luggage lost. There has not been one time when I have not been reticketed due to flight cancellations. My last straw was sitting on a DC10 at the gate, bound for Honolulu, being repeatedly scolded by the flight crew, because we were waiting for a pilot who was "stuck in traffic"! We knew what time the flight was going to leave months in advance...he should know what Chicago traffic is like. I flew United by choice for many years...not anymore. All I see is service at all levels declining, employee attitude towards customers declining rapidly (decline in morale is no excuse...if I started treating my students like crap just because we are negotiating a contract for the next year, I would not have to worry about it anymore, as I would not have my contract renewed!). On the increase has been employee-management bickering, to the point that it is taken out on the public, PRICES, wages and costs. Quite frankly, with the job IAM is doing, they probably should be reduced to 1985 level wages at United. Pay increases are not an entitlement. Wages should increase or decrease along the lines of service. Employees at SWA actually act like they give a damn about each other and those who board their planes. Hell, the majors are cutting back to service levels not much higher than SWA, but charging higher fares. Maybe when more people start to realize this, and stop turning their nose up at the likes of SWA, and UAL employees are out on their arses (well, they can usually be seen on their arses throughout DIA and ORD...the difference here would be that they are no longer getting paid)...maybe an attitude shift will occur among the rest of the majors, where the picture isn't much rosier.
Bottom line, if the unions at UAL are willing to let the company die because of their short term interests, then I say, let the company die. If management can't find a way to work with the unions to come up with something that is going to work for everyone, then they are worthless, and the company should be left to die. Take a pay cut or lget laid off or possibly lose your job/company altogether....it can't be that hard guys.
Southside Irish...our two teams are the White Sox and whoever plays the Cubs!