ericm2031 wrote:Considering WN hasn't even merged systems yet, I'm not sure how comparing it to AA/TWA and AA/US is relevant. And I don't really think their res migration is merger driven either. This would have happened regardless of the FL merger. The merging of those 2 RES systems actually went very well.
And it hasn't been mentioned yet, but WN is running 2 separate RES systems currently. One for domestic and one for international. So you could look at it in a way that they went from 3 systems (when factoring in FL) and are going to 1 completely brand new system. That is a very large undertaking.
Okay, so let's set aside comparisons to merger-driven res migrations, and let's compare instead to "very large" IT/res-related "undertaking[s]." By that standard, too, I think it's fair to say that Southwest's performance doesn't exactly compare favorably - in terms of not just the smoothness (or lack thereof) but also the duration. Indeed, I think that's precisely the point that many of us have been making - not only should Southwest have handled this IT "undertaking" better, but Southwest should have started it - and completed it - far, far earlier. The fact that in 2016 Southwest is running two (maybe three) separate IT systems in order to facilitate international operations is indicative, to me, of how late Southwest was in recognizing how tapped out the domestic market was for organic growth.