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klwright69
Topic Author
Posts: 2709
Joined: Mon Jan 17, 2000 4:22 am

Tech outage at UA?

Fri Oct 14, 2016 11:02 am

I was reading on United's facebook page that apparently they had a tech outage and different flights had lengthy delays or were cancelled.
The 10:30 PM departure from EWR to DUB (flight 130)n was about 8 hours late and finally just left. LAX to MEL was also cancelled. And other flights had issues. Looks like they had a rough night. Flight 90 from EWR to TLV also cancelled.
 
N747PE
Posts: 82
Joined: Sat Jul 16, 2005 9:47 pm

Re: Tech outage at UA?

Fri Oct 14, 2016 1:37 pm

ABC news is reporting over 50 flights delayed. Mostly International. Could be an interesting day for UAL
 
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LAXintl
Posts: 24443
Joined: Wed May 24, 2000 12:12 pm

Re: Tech outage at UA?

Fri Oct 14, 2016 1:50 pm

I understand was a ~1hr unimatic outage last evening which itself was largely restored by about 11pm central, but took till 3am to fully bring everything else up.
From the desert to the sea, to all of Southern California
 
United1
Posts: 4137
Joined: Wed Oct 08, 2003 9:21 am

Re: Tech outage at UA?

Fri Oct 14, 2016 1:55 pm

N747PE wrote:
ABC news is reporting over 50 flights delayed. Mostly International. Could be an interesting day for UAL


I'm sure there will be a few residual delays but at least per UA everything has been back up and running for hours.

This was nothing like what happened to WN or DL a few months ago.
I know the voices in my head aren't real but sometimes their ideas are just awesome!!!
 
IPFreely
Posts: 2573
Joined: Sun Dec 24, 2006 8:26 am

Re: Tech outage at UA?

Fri Oct 14, 2016 2:17 pm

United1 wrote:
This was nothing like what happened to WN or DL a few months ago.


It is more like what happened to BA a few weeks ago that lasted for a couple of hours. Kudos to BA and UA for just fixing their problems without lying to their customers, creating a lot of drama, or patting themselves on the back during a meltdown. A big contrast to DL, who first issued a press release blaming a power outage that forced Georgia Power to show that this was untrue, and then released multiple promotional videos showing middle level managers pitching and promising to be running normally in hours when it actually took days.
 
jetmatt777
Posts: 4238
Joined: Sun Jun 26, 2005 2:16 am

Re: Tech outage at UA?

Fri Oct 14, 2016 2:58 pm

It was mostly a non event. I was working last night during the outage and didn't even know about it until I was at the time clock and someone was talking about it. Had very little impact on the overall operation.
 
mm320cap
Posts: 306
Joined: Wed Jul 14, 2004 12:35 pm

Re: Tech outage at UA?

Fri Oct 14, 2016 4:42 pm

Unimatic went down last night about 7pm (West Coast) for an hour and a half or so. Was able to get final weights and data for a departure around 9:30pm. Landed and we went into another hour ground stop. Rolling issues for several hours after. It was ugly for the SFO late night bank. I was particularly impressed with our agents, ramp, flight attendants, tech ops, and ground staff that worked our flights. Everyone stepped up big time and mamaged the delays extremely well considering. Lastly, thanks to our customers who by and large took the delays calmly and with understanding. It was very much appreciated by myself and my crew.

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