Are you a flight attendant at AA?
What's pathetic here is your ignorant assumption that the flight attendant had set foot on a 767 since her recurrent drills. Some 30 year seniority flight attendants have shared with me how they've never been in the 777! And the only contact they have with it is its door and evacuation drills once a year!
Wait whaaaaa? A flight attendant not knowing how to operate equipment necessary to contact the cockpit in an emergency situation is not an acceptable scenario.
What part of being unfamiliar with a piece of equipment don't you get? You honestly think all the phones are the same? Who's to say he or she only works on the 737 and got called or reassigned to work this trip? Yes she should know how the phone works however, calling out "unacceptable", "pathetic" is beyond ignorant. You get on a plane you haven't seen in a while and have the engines blow up on you and tell me how acceptable your reaction will be. Some of you posters on how can be so judgmental about others without taking a second to put yourselves in other people's shoes. Stop and think
I guess it is pretty naïve of me to think that it would be a good idea for the flight attendant to be able to contact the cockpit before commencing an emergency evacuation and/or to let them know the extent of the fire and/or smoke entering the cabin.
You seem, for some reason, to be taking comment posters as almost a direct attack against the flight attendant. I think, as a few of us have stated, that it could be a training or inconsistency in equipment problem . . . or it could be the individual.
For what it's worth, in the 90's, I was a gate agent in a larger station for a larger airline. At that time (not sure who does what these days), we had to open door on arrival, make a final announcement prior to closing the door, and close the door. In my location, we operated four Boeing types and two Douglas types. Based on aircraft generational differences, there were five completely different door types and four completely different PA types. Somehow, despite certain fleets not coming into the station on a consistent basis, we managed to figure out how to use the equipment necessary to perform our jobs. I might also add that we'd occasionally have international diversions of completely different types and managed . . .
I'll bet the final investigation and recommendations don't summarily dismiss the fact that the flight attendant alleges she could not contact the cockpit (and therefore, initiated it without doing so) and something normal when an airline has multiple fleet types.