panam330
Topic Author
Posts: 2113
Joined: Sun Mar 14, 2004 11:58 am

DL Domestic Groundstop + Subs

Mon Jan 30, 2017 12:05 am

EVENT TIME: 29/2345 - 0030
GROUND STOP DAL AND SUB CARRIERS TO DOMESTIC DESTINATIONS. 
INTERNATIONAL FLIGHT ARE EXEMPT. THIS IS DUE TO AUTOMATION ISSUES
WITH DAL. UPDATE AT 0030Z.

Anybody know what the deal is?
 
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enilria
Posts: 9615
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 12:13 am

Sounds like another systems snafu. 45 min across the board delay for starters is not good.
 
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compensateme
Posts: 3279
Joined: Wed Jan 28, 2009 4:17 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 12:29 am

IT issues, you can't even buy tickets / look up itineraries.
We don’t care what your next flight is.
 
ptcflyer
Posts: 114
Joined: Fri Apr 13, 2001 12:03 pm

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 12:34 am

Confirmed. Enjoying my Doesn't Ever Leave The Airport experience from a middle coach seat waiting to depart for SJC. extra time to enjoy the Delta Award Winning Service here on the ground. End sarc.
 
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Mike1212
Posts: 10
Joined: Thu Jan 12, 2017 7:29 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 12:35 am

Seems like airlines are having a lot of IT issues lately. Maybe executives should invest some money on that rather then stock buybacks and dividends?
 
CaliguyNYC
Posts: 1089
Joined: Tue Sep 27, 2016 7:27 pm

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 12:37 am

Stuck in ATL. They keep making announcements that no flights are leaving. Seems to be a total ground stop. Pretty amazing. Even the screens showing connections are down. The gate agents have very little info.
 
RDUDDJI
Posts: 2103
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 12:39 am

Looks like GS was just extended to 0130Z. I imagine a lot of IT managers are not having a good Sunday evening.
Sometimes we don't realize the good times when we're in them
 
MSPNWA
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Joined: Thu Apr 23, 2009 2:48 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 12:42 am

It must be bad. The website is essentially down. It's really strange to look at the ATL departures list and not see a DL flight for the past hour. Quiet times under the departure paths of DL hubs right now.
 
panam330
Topic Author
Posts: 2113
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 12:46 am

Sounds like a Deltamatic outage to me, then (open to correction here, of course). Amazing that we don't have any automation redundancy in this day and age. This is becoming far too common lately.
 
hayzel777
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 12:57 am

Two weeks in a row for US airlines. Last week was United, this week is Delta. They should probably invest in better technology.
 
Sightseer
Posts: 945
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 12:59 am

I was working on a 40-minute timed test on delta.com as part of a job application and got booted off. That was almost 30 minutes ago ...
 
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enilria
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 12:59 am

panam330 wrote:
Sounds like a Deltamatic outage to me

I'd say near 100% likely
 
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BroadwayLimited
Posts: 111
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 1:07 am

Wonder if this means Virgin Atlantic is out also?
Signed up for Delta and Eastern Frequent Flyer Programs August 30, 1981.
 
braniff2hav
Posts: 182
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 1:09 am

 
flyguy84
Posts: 770
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 1:16 am

Where's all the United haters now?
SFO
 
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DocLightning
Posts: 21549
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 1:33 am

Friend of mine just landed at ATL and posted to FB from his aircraft that they are on the ground but cannot get to a gate. That's always fun.
-Doc Lightning-

"The sky calls to us. If we do not destroy ourselves, we will one day venture to the stars."
-Carl Sagan
 
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tlecam
Posts: 1442
Joined: Tue Jul 23, 2013 1:38 pm

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 1:39 am

Major production, mission critical system outages 6 months apart. Needs to be addressed. Not sustainable.
BOS-LGA-JFK | A:319/20/21, 332/3, 346 || B:717, 735, 737, 738, 739, 752, 753, 762, 763, 764, 787, 772, 744 || MD80, MD90
 
braniff2hav
Posts: 182
Joined: Mon Nov 02, 2015 9:20 pm

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 1:44 am

Will continue happening - until these carriers address the issues that bring the systems down to begin with.
 
Sancho99504
Posts: 641
Joined: Sun Dec 11, 2005 2:44 pm

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 2:24 am

Yes, Deltamatic is down, which means no SNAP, no website, no dispatch releases
Nothing.
kill 'em all and let God sort 'em out-USMC
 
IPFreely
Posts: 2418
Joined: Sun Dec 24, 2006 8:26 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 2:26 am

flyguy84 wrote:
Where's all the United haters now?


United's last outage lasted for 150 minutes. Delta's last outage lasted for about four days. Let's see how long this one lasts, and how long before the PR praising their great response starts to appear.
 
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LAXintl
Posts: 23823
Joined: Wed May 24, 2000 12:12 pm

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 2:27 am

Delta Statement on Systems Outage

January 29, 2017

Delta teams are expeditiously working to fix a systems outage that has resulted in departure delays for flights on the ground. Flights in the air remain unaffected. Delta apologizes to customers for the inconvenience.
From the desert to the sea, to all of Southern California
 
avellanetjr
Posts: 8
Joined: Sun Nov 08, 2015 11:43 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 2:30 am

From delta.com

A MISSED CONNECTION
We are currently experiencing problems on delta.com and our mobile applications.

Customers who need to check-in for flights may use self-service kiosks at the airport or see an agent. For those customers who need to book or manage an existing trip, please call Delta Reservations at 1-800-221-1212.
We apologize for any inconvenience.
 
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AVLAirlineFreq
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 2:41 am

DocLightning wrote:
Friend of mine just landed at ATL and posted to FB from his aircraft that they are on the ground but cannot get to a gate. That's always fun.


A friend of mine waiting on the tarmac said he was told there are 85 aircraft waiting for gates at ATL.
 
TheGov
Posts: 384
Joined: Wed Apr 30, 2003 6:44 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 2:41 am

And the diversions have started:
DL 61 SFO-ATL to MEM
DL 2220 SAN-ATL to MEM
DL 652 TUS-ATL to MEM
Always a pallbearer, never a corpse.
 
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LAXintl
Posts: 23823
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 2:49 am

Yup gate saturation.
Here @ LAX, the airport is allowing DL to park flights down at the remotes and hangar pads.
From the desert to the sea, to all of Southern California
 
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EA CO AS
Posts: 15404
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 2:53 am

"So, will I make my connection?" ~ tens of thousands of DL passengers
"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan

Comments made here are my own and are not intended to represent the official position of Alaska Air Group
 
jumbojet
Posts: 2881
Joined: Mon Dec 29, 2003 3:01 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 2:58 am

wasn't the last outage also on a Sunday night?
 
panam330
Topic Author
Posts: 2113
Joined: Sun Mar 14, 2004 11:58 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 3:04 am

jumbojet wrote:
wasn't the last outage also on a Sunday night?

[tinfoilhat] It also began around 1800CST. [/tinfoilhat]
 
PSU.DTW.SCE
Posts: 7318
Joined: Mon Jan 28, 2002 11:45 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 3:10 am

Yep, got some friends stuck on planes on the ground at DTW, approaching 90 minutes waiting for a gate.
They are already slamming facebook with posts claiming they will never fly DL again.....
 
jumbojet
Posts: 2881
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 3:17 am

Someone needs to be held accountable...Shall we start at the top?
 
IPFreely
Posts: 2418
Joined: Sun Dec 24, 2006 8:26 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 3:23 am

TheGov wrote:
And the diversions have started:
DL 61 SFO-ATL to MEM
DL 2220 SAN-ATL to MEM
DL 652 TUS-ATL to MEM


According to the Delta press release, flights in the air were unaffected. Why the diversions??
 
PSU.DTW.SCE
Posts: 7318
Joined: Mon Jan 28, 2002 11:45 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 3:24 am

It appears they are back up but there is a lot of residual back-up since flights were in-bound/en-route and they couldn't get the departures out when the systems went down so they have many aircraft landing at the hubs without open gates.
 
jumbojet
Posts: 2881
Joined: Mon Dec 29, 2003 3:01 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 3:26 am

PSU.DTW.SCE wrote:
It appears they are back up but there is a lot of residual back-up since flights were in-bound/en-route and they couldn't get the departures out when the systems went down so they have many aircraft landing at the hubs without open gates.


what exactly is back up? The DL App is down, the DL website wont let you book a flight or do much of anything without it timing out...
 
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DocLightning
Posts: 21549
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 3:27 am

Friend of mine is aboard a DL flight that arrived at ATL 2h35m ago, still hasn't been let off. This will start to get expensive for DL if they break the tarmac rule.
-Doc Lightning-

"The sky calls to us. If we do not destroy ourselves, we will one day venture to the stars."
-Carl Sagan
 
jco613
Posts: 264
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 3:29 am

Did the Southwest IT guys get into the DL system again?
 
TheGov
Posts: 384
Joined: Wed Apr 30, 2003 6:44 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 3:32 am

IPFreely wrote:
TheGov wrote:
And the diversions have started:
DL 61 SFO-ATL to MEM
DL 2220 SAN-ATL to MEM
DL 652 TUS-ATL to MEM


According to the Delta press release, flights in the air were unaffected. Why the diversions??



My guess, in all that has been posted, diversions were initiated to ease ramp congestion in ATL. FWIW, these were the only ones that I could find.
Always a pallbearer, never a corpse.
 
Sooner787
Posts: 2558
Joined: Thu Jul 18, 2013 1:44 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 3:37 am

jco613 wrote:
Did the Southwest IT guys get into the DL system again?


Perhaps the DL IT dept was experimenting with Windows 10 LOL
 
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athena
Posts: 14
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 3:37 am

Travelnet is back up, which is certainly better than how things were five minutes ago. The main website is functional but crawling.
 
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jetblastdubai
Posts: 1867
Joined: Sun Aug 18, 2013 10:23 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 3:38 am

Since AA and DL no longer have an agreement to accept eachothers passengers during irrops and WN never did have an agreement (that I know of) is it possible that UA is experiencing the vast majority of a windfall in picking up stranded DL passengers on FIMs?
Every zoo is a petting zoo......if you're a man!
 
jumbojet
Posts: 2881
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 3:42 am

athena wrote:
Travelnet is back up, which is certainly better than how things were five minutes ago. The main website is functional but crawling.


Fly Delta App still down. Website still down. Wont let you do anything.

With the August outage still fresh in peoples minds, this will be nothing short of a PR nightmare for Delta. You can essentially forget about all those cancel free days when something like this blows up in their face.
 
jumbojet
Posts: 2881
Joined: Mon Dec 29, 2003 3:01 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 3:46 am

I for one cant wait to hear the spin Bastian puts on this outage. In times like this, the airline should be forced to refund the price of the ticket and either 1) give a Delta voucher or 2) an amex gift card.

Folks gotta be fed up, don't want to fly the airline anymore and would probably prefer to not get a lousy Delta travel voucher.
Last edited by jumbojet on Mon Jan 30, 2017 3:49 am, edited 1 time in total.
 
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DocLightning
Posts: 21549
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 3:47 am

My friend has been aboard >3h now. Strong work, DL.
-Doc Lightning-

"The sky calls to us. If we do not destroy ourselves, we will one day venture to the stars."
-Carl Sagan
 
kabq737
Moderator
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 3:54 am

DocLightning wrote:
My friend has been aboard >3h now. Strong work, DL.

Wow sorry to hear that. I'm a big Delta fan but this is unacceptable. The fines are going to start piling up.
Been on: 320, 321, 333, 733, 73G, 738, 739, 744, 752, 763, 764, 772, 789, C208, CR7, CR9, BE20, MD83, MD88, MD90, E70, E75, E90, TRIM
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questions
Posts: 2013
Joined: Thu Sep 15, 2011 4:51 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 3:58 am

DocLightning wrote:
My friend has been aboard >3h now. Strong work, DL.


This is nuts! No plans exist in ATL to allow passengers to deplane via stairs and enter the terminal? Crazy.

What is the tarmac rule? How much is the fine? Are pax compensated?
 
jetmatt777
Posts: 3903
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Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 4:03 am

questions wrote:
DocLightning wrote:
My friend has been aboard >3h now. Strong work, DL.


This is nuts! No plans exist in ATL to allow passengers to deplane via stairs and enter the terminal? Crazy.

What is the tarmac rule? How much is the fine? Are pax compensated?


Last weekend in DEN, UA was pushing a lot of planes off of gates to make room for inbounds during the ACARS lapse.
Lighten up while you still can, don't even try to understand, just find a place to make your stand and take it easy
 
dtw9
Posts: 994
Joined: Mon Sep 22, 2003 10:09 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 4:06 am

Looking at the Metro airport cam, Delta flights are starting to take off in Detroit
 
hayzel777
Posts: 614
Joined: Wed Mar 16, 2016 3:18 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 4:15 am

dtw9 wrote:
Looking at the Metro airport cam, Delta flights are starting to take off in Detroit

Ground stop was lifted. However, they are expecting significant delays and cancellations.
 
Boeing727
Posts: 843
Joined: Sat May 22, 1999 1:32 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 4:25 am

questions wrote:
What is the tarmac rule? How much is the fine? Are pax compensated?


I believe anything over 3 hours domestic is a maximum of $27,500/passenger...
 
PSU.DTW.SCE
Posts: 7318
Joined: Mon Jan 28, 2002 11:45 am

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 4:27 am

The timing was pretty bad too since it went down right in the middle of the big early-evening banks at both DTW and ATL. They couldn't get the early-evening departure bank out and airplanes for the last bank of the evenings were already en-route leading to massive congestion of in-bounds arriving with no gates available.
 
CaliguyNYC
Posts: 1089
Joined: Tue Sep 27, 2016 7:27 pm

Re: DL Domestic Groundstop + Subs

Mon Jan 30, 2017 5:14 am

WE finally took of from ATL at 11:15pm. So glad. The one thing that is really crazy is why they didn't use stairs and buses to get pax of the planes that needed gates. Also the AA section of T terminal was empty. Why couldn't DL have used those gates. Surely the gates can be used in emergencies by any airline

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