I don't think she's trying to make money here she's just upset with the lack of compassion from United. United could have resolved this without fan fare I think if they would have been a little more compassionate and aiding the customer in resolving this. This is a big problem in the industry with very little completion with all the consolidation the customer pretty much gets a middle finger when there is a disruption in travel or other issues that arise when traveling. I have run into this with Delta several times especially in Atlanta to the lack of apathy towards the customer. Hey you're in the service industry you signed up for this so do you jobs and take care of the customer when there is an issue don't just blow them off because you're to busy a lot of this is due to lack of training because lets face it training cost money and these day companies don't like to spend money on thongs that don't bring a direct return on investment and in this day an age the customer is pretty much captive because of lack of choice in many markets.
Sorry but if something like this happened to my dog and no one seemed to care I'd be pretty pissed to but then again I would not have done this with my dog as I am extremely concerned for her well being and there is to much left to chance when shipping a dog unaccompanied. I would have kept her by my side the entire journey one way of another. I would be curious as to what was the age of the dog being it was checked out to see if he was healthy enough to fly.
There is no evidence that UA did not care, nor is there evidence they did anything wrong. We have her obviously biased word against theirs.
Dogs do not travel unaccompanied very well. This is known fact. This dog got into such a tizzy, its stomach twisted. Something observed to happen many, many, many times with dogs that get stressed. This is not the airlines fault. In fact, if anyone is to blame, it's the woman, for subjecting her pet to this stress.
This woman also cheaped out on a non direct flight. She should have paid for an land pet courier where they stop regularly to walk the animals and fuss over them a bit.
This is a money grab, plain and simple. She's been "inconvenienced" by her own choices, but via a service, so is now holding said service responsible.