Moderators: jsumali2, richierich, ua900, PanAm_DC10, hOMSaR
readytotaxi wrote:FR24 showing 5hr delays at ATL, some nasty weather to be had, and a ground stop.
https://www.flightradar24.com/airport/atl/departures
Any A.netters there?
BobPatterson wrote:Flightaware.com is showing Delta as leading the cancellation derby for today http://flightaware.com/live/cancelled/today and also for the past two days.
Can this all be due only to unusual weather at Atlanta?
BobPatterson wrote:Flightaware.com is showing Delta as leading the cancellation derby for today http://flightaware.com/live/cancelled/today and also for the past two days.
Can this all be due only to unusual weather at Atlanta?
jumbojet wrote:I'm trying really hard to check my fanboy-ism at the gate (pun intended) with this post. Looks like social media is abuzz with that Delta southern hospitality
IPFreely wrote:jumbojet wrote:I'm trying really hard to check my fanboy-ism at the gate (pun intended) with this post. Looks like social media is abuzz with that Delta southern hospitality
Yep. Twitter really lighting up today:
Diana Davis @davis_diana
3 people working behind the ticket counter handling this whole crowd! Wow...3 employees.
Chuck M @ImsportsM
Never in my over 30 years and 2 million miles of being loyal Delta flyer have I experienced this poor service. #delta
Laura Frazier @lurfrzr
@Delta @shinebox87 It is truly unreal!! I've been trying to reach #delta for Seven hours. Phone lines are down, no responses on twitter or fb. What next??
Mark Arabo @MarkArabo
I fly often, but first time on @Delta @DeltaAssist in a long time and will not be back. #Delta stands for Don't Ever Leave The Airport
Don't Tread On Me @MisterDuchess
#Delta Stop updating me with #FalseInformation #GetMeOutOfAtlanta #BlueSkyDay
Robert Bird @robertbirdgps
Been on hold for over 2 hours with delta. UGH @Delta @DeltaAssist
Mikaela @mharris0426
Hold time over two hours with @Delta can't access website to help either. No fun
IPFreely wrote:jumbojet wrote:I'm trying really hard to check my fanboy-ism at the gate (pun intended) with this post. Looks like social media is abuzz with that Delta southern hospitality
Yep. Twitter really lighting up today:
Diana Davis @davis_diana
3 people working behind the ticket counter handling this whole crowd! Wow...3 employees.
Chuck M @ImsportsM
Never in my over 30 years and 2 million miles of being loyal Delta flyer have I experienced this poor service. #delta
Laura Frazier @lurfrzr
@Delta @shinebox87 It is truly unreal!! I've been trying to reach #delta for Seven hours. Phone lines are down, no responses on twitter or fb. What next??
Mark Arabo @MarkArabo
I fly often, but first time on @Delta @DeltaAssist in a long time and will not be back. #Delta stands for Don't Ever Leave The Airport
Don't Tread On Me @MisterDuchess
#Delta Stop updating me with #FalseInformation #GetMeOutOfAtlanta #BlueSkyDay
Robert Bird @robertbirdgps
Been on hold for over 2 hours with delta. UGH @Delta @DeltaAssist
Mikaela @mharris0426
Hold time over two hours with @Delta can't access website to help either. No fun
BobPatterson wrote:IPFreely wrote:jumbojet wrote:I'm trying really hard to check my fanboy-ism at the gate (pun intended) with this post. Looks like social media is abuzz with that Delta southern hospitality
Yep. Twitter really lighting up today:
Diana Davis @davis_diana
3 people working behind the ticket counter handling this whole crowd! Wow...3 employees.
Chuck M @ImsportsM
Never in my over 30 years and 2 million miles of being loyal Delta flyer have I experienced this poor service. #delta
Laura Frazier @lurfrzr
@Delta @shinebox87 It is truly unreal!! I've been trying to reach #delta for Seven hours. Phone lines are down, no responses on twitter or fb. What next??
Mark Arabo @MarkArabo
I fly often, but first time on @Delta @DeltaAssist in a long time and will not be back. #Delta stands for Don't Ever Leave The Airport
Don't Tread On Me @MisterDuchess
#Delta Stop updating me with #FalseInformation #GetMeOutOfAtlanta #BlueSkyDay
Robert Bird @robertbirdgps
Been on hold for over 2 hours with delta. UGH @Delta @DeltaAssist
Mikaela @mharris0426
Hold time over two hours with @Delta can't access website to help either. No fun
Low blows. Betcha could have found plaudits to report also.
In any event, ingrates will almost always outnumber the grateful when things don't go according to plan.
How do you plan for 100-year storms in the airline business?
BobPatterson wrote:Low blows. Betcha could have found plaudits to report also.
In any event, ingrates will almost always outnumber the grateful when things don't go according to plan.
How do you plan for 100-year storms in the airline business?
LAXintl wrote:Today would have been a great day to have lots of interline agreements and ability to reaccommodate on other airlines across the system....
mercure1 wrote:From a customer service perspective when things become messy, the cost of having interline options is like having gold.
Imagine how much goodwill for DL could be saved if customers could be expeditiously diverted away and be sent on other airlines?
For a company that is so allegedly focused on "customer service" the inability, or refusal to play well with others via standard interline practices is mindboggling and hardly a pro consumer outcome.
TVNWZ wrote:And any interline agreement is only as good as the number of available seats on a given flight. With the planes going out full on most airlines, interline agreements would barely scratch the surface of the lift needed. If you are stuck in ATL the odds are probably several thousand to one you would get on another airlines flight.
TVNWZ wrote:And any interline agreement is only as good as the number of available seats on a given flight. With the planes going out full on most airlines, interline agreements would barely scratch the surface of the lift needed. If you are stuck in ATL the odds are probably several thousand to one you would get on another airlines flight.
IPFreely wrote:jumbojet wrote:I'm trying really hard to check my fanboy-ism at the gate (pun intended) with this post. Looks like social media is abuzz with that Delta southern hospitality
Yep. Twitter really lighting up today:
Diana Davis @davis_diana
3 people working behind the ticket counter handling this whole crowd! Wow...3 employees.
Chuck M @ImsportsM
Never in my over 30 years and 2 million miles of being loyal Delta flyer have I experienced this poor service. #delta
Laura Frazier @lurfrzr
@Delta @shinebox87 It is truly unreal!! I've been trying to reach #delta for Seven hours. Phone lines are down, no responses on twitter or fb. What next??
Mark Arabo @MarkArabo
I fly often, but first time on @Delta @DeltaAssist in a long time and will not be back. #Delta stands for Don't Ever Leave The Airport
Don't Tread On Me @MisterDuchess
#Delta Stop updating me with #FalseInformation #GetMeOutOfAtlanta #BlueSkyDay
Robert Bird @robertbirdgps
Been on hold for over 2 hours with delta. UGH @Delta @DeltaAssist
Mikaela @mharris0426
Hold time over two hours with @Delta can't access website to help either. No fun
milesaway826 wrote:Just returned from ATL on DL 2049 (ATL-SFO).
- Complete chaos in the airport. Customer service lines 100s of yards long, security backups, people sleeping everywhere, etc.
- Flight was announced as on time until a few minutes before boarding. No pilots. 2.5 hour delay.
- 5 minutes before the delayed boarding was scheduled, we were told that the pilots were on their way to the airport
- Finally boarded and arrived to SFO right around 4 hours late. Other plane at gate.
- Finally got to the gate 20 minutes later. "We have to find someone to come and work the jetway now".
How hard is it to get pilots to the airport on time for a regularly scheduled flight? I looked at the arrivals board upon landing, and saw two ATL flights were cancelled. I guess I was lucky.
ty97 wrote:milesaway826 wrote:Just returned from ATL on DL 2049 (ATL-SFO).
- Complete chaos in the airport. Customer service lines 100s of yards long, security backups, people sleeping everywhere, etc.
- Flight was announced as on time until a few minutes before boarding. No pilots. 2.5 hour delay.
- 5 minutes before the delayed boarding was scheduled, we were told that the pilots were on their way to the airport
- Finally boarded and arrived to SFO right around 4 hours late. Other plane at gate.
- Finally got to the gate 20 minutes later. "We have to find someone to come and work the jetway now".
How hard is it to get pilots to the airport on time for a regularly scheduled flight? I looked at the arrivals board upon landing, and saw two ATL flights were cancelled. I guess I was lucky.
I'm guessing the pilots who flew your flight were not the originally scheduled crew.
mercure1 wrote:For a company that is so allegedly focused on "customer service" the inability, or refusal to play well with others via standard interline practices is mindboggling and hardly a pro consumer outcome.
gonnagetbumpy wrote:I've seen more positive news stories about pizza and drinks than negative ones.
GSP psgr wrote:Delta proportionally puts more eggs into a single hub than any other carrier; when things go operationally badly South at ATL, it has a proportionately larger impact on the whole network than say a similar event at DFW (AA) or UA (IAH).
Atlwarrior wrote:GSP psgr wrote:Delta proportionally puts more eggs into a single hub than any other carrier; when things go operationally badly South at ATL, it has a proportionately larger impact on the whole network than say a similar event at DFW (AA) or UA (IAH).
This is so untrue and proof that you are not familiar with all of Delta operations.
ty97 wrote:Atlwarrior wrote:GSP psgr wrote:Delta proportionally puts more eggs into a single hub than any other carrier; when things go operationally badly South at ATL, it has a proportionately larger impact on the whole network than say a similar event at DFW (AA) or UA (IAH).
This is so untrue and proof that you are not familiar with all of Delta operations.
Taking no side in the debate, but UA reports 530 daily flights at ORD, AA reports 800 daily flights at DFW, DL reports 1038 daily flights at ATL.
Total daily flights are UA 4523, AA 6700. DL includes worldwide partners in their number, so I had top pull from wiki which says 4804.
So on a percentage basis:
ORD is 11.7% of UA's flights
DFW is 11.9% of AA's flights
ATL is 21.6% of DL's flights
(I think ORD is UA's biggest hub?)
jumbojet wrote:IPFreely wrote:jumbojet wrote:I'm trying really hard to check my fanboy-ism at the gate (pun intended) with this post. Looks like social media is abuzz with that Delta southern hospitality
Yep. Twitter really lighting up today:
Diana Davis @davis_diana
3 people working behind the ticket counter handling this whole crowd! Wow...3 employees.
Chuck M @ImsportsM
Never in my over 30 years and 2 million miles of being loyal Delta flyer have I experienced this poor service. #delta
Laura Frazier @lurfrzr
@Delta @shinebox87 It is truly unreal!! I've been trying to reach #delta for Seven hours. Phone lines are down, no responses on twitter or fb. What next??
Mark Arabo @MarkArabo
I fly often, but first time on @Delta @DeltaAssist in a long time and will not be back. #Delta stands for Don't Ever Leave The Airport
Don't Tread On Me @MisterDuchess
#Delta Stop updating me with #FalseInformation #GetMeOutOfAtlanta #BlueSkyDay
Robert Bird @robertbirdgps
Been on hold for over 2 hours with delta. UGH @Delta @DeltaAssist
Mikaela @mharris0426
Hold time over two hours with @Delta can't access website to help either. No fun
Weather related delays are hardly delta's fault. A major storm barreled through ATL, what do you expect? Some people are just not going to be happy unless they complain. However, with that, Don't Ever Leave The Airport, that's pretty funny. Give that man a cigar! Funny indeed!
ATLJRV wrote:Next month I will have lived in the Dirty for 20 years. This was the first time they preemptively closed schools and companies told people to stay home from work. This was not a big storm. This was 3 big storms. We got 5" of rain at my house, which is under the downwind leg of the North runways at ATL. If you hate Delta, great, don't fly them. From where I sit, they did the best with a shitty situation that they could.
Atlwarrior wrote:GSP psgr wrote:Delta proportionally puts more eggs into a single hub than any other carrier; when things go operationally badly South at ATL, it has a proportionately larger impact on the whole network than say a similar event at DFW (AA) or UA (IAH).
This is so untrue and proof that you are not familiar with all of Delta operations.
BobPatterson wrote:IPFreely wrote:jumbojet wrote:I'm trying really hard to check my fanboy-ism at the gate (pun intended) with this post. Looks like social media is abuzz with that Delta southern hospitality
Yep. Twitter really lighting up today:
Diana Davis @davis_diana
3 people working behind the ticket counter handling this whole crowd! Wow...3 employees.
Chuck M @ImsportsM
Never in my over 30 years and 2 million miles of being loyal Delta flyer have I experienced this poor service. #delta
Laura Frazier @lurfrzr
@Delta @shinebox87 It is truly unreal!! I've been trying to reach #delta for Seven hours. Phone lines are down, no responses on twitter or fb. What next??
Mark Arabo @MarkArabo
I fly often, but first time on @Delta @DeltaAssist in a long time and will not be back. #Delta stands for Don't Ever Leave The Airport
Don't Tread On Me @MisterDuchess
#Delta Stop updating me with #FalseInformation #GetMeOutOfAtlanta #BlueSkyDay
Robert Bird @robertbirdgps
Been on hold for over 2 hours with delta. UGH @Delta @DeltaAssist
Mikaela @mharris0426
Hold time over two hours with @Delta can't access website to help either. No fun
Low blows. Betcha could have found plaudits to report also.
In any event, ingrates will almost always outnumber the grateful when things don't go according to plan.
How do you plan for 100-year storms in the airline business?
jumbojet wrote:IPFreely wrote:jumbojet wrote:I'm trying really hard to check my fanboy-ism at the gate (pun intended) with this post. Looks like social media is abuzz with that Delta southern hospitality
Yep. Twitter really lighting up today:
Diana Davis @davis_diana
3 people working behind the ticket counter handling this whole crowd! Wow...3 employees.
Chuck M @ImsportsM
Never in my over 30 years and 2 million miles of being loyal Delta flyer have I experienced this poor service. #delta
Laura Frazier @lurfrzr
@Delta @shinebox87 It is truly unreal!! I've been trying to reach #delta for Seven hours. Phone lines are down, no responses on twitter or fb. What next??
Mark Arabo @MarkArabo
I fly often, but first time on @Delta @DeltaAssist in a long time and will not be back. #Delta stands for Don't Ever Leave The Airport
Don't Tread On Me @MisterDuchess
#Delta Stop updating me with #FalseInformation #GetMeOutOfAtlanta #BlueSkyDay
Robert Bird @robertbirdgps
Been on hold for over 2 hours with delta. UGH @Delta @DeltaAssist
Mikaela @mharris0426
Hold time over two hours with @Delta can't access website to help either. No fun
Weather related delays are hardly delta's fault. A major storm barreled through ATL, what do you expect? Some people are just not going to be happy unless they complain. However, with that, Don't Ever Leave The Airport, that's pretty funny. Give that man a cigar! Funny indeed!
PSU.DTW.SCE wrote:In hindsight, DL should've pre-cancelled most of the ATL schedule for Wednesday, thrown in the towel in ATL and attempted to re-set the operation for Thursday. However Thursday today was bad for anything in the NYC/DCA/BOS area as well.
This is what used to happen 10-15 years ago when airlines used to try to "operate-through" weather events until it grinded them to a halt.
That said, with DL when ATL goes down, it impacts almost everything operating to/from/through East of the Rockies. They've constructed so many aircraft and crew routings that flow through multiple hubs in a given day that its very easy for delays to cascade around the network.
Look at the 753 fleet for example that is a small fleet that operates many of the trunk routes. DTW's 757 & 753 routes were running 4-6-8 hours behind yesterday and today so almost every tail in the fleet hits ATL on a daily basis. You have routes like ATL-LAX-DTW-MCO or ATL-SEA-DTW-TPA etc. and unlike what AA & UA used to do (I don't know if they still do or not) they'd isolate hubs. AA in the early-2000s isolated ORD so when IRROPS hit ORD the damage was limited to ORD routes and DFW & MIA could operate unaffected.
That said, ATL for DL is "too big to fail" it may have 36% of their global departures, but its probably more like 40% of their domestic operation (flights) and based on passenger probably more like 50-60% as ATL operates significantly more mainline (seats per departure) than any other hub in the system.