Regarding 1021AHexpress post #1053…that’s not going to happen, and UAL will absolutely not be leaving Chicago.
Unless this doctor was scheduled to perform life threatening surgery the following morning, the doctor excuse IMO isn’t valid relative to not being considered for IDB. One would think as a doctor, that he would professionally understand not to choose the last flight out on a Sunday night for what is typically expected to be a full flight at a very large airport like KORD, and of which IDB is always a possibility, especially if one checks in late.
It is written and documented policy (and therefore legal) with most airlines, and in accordance with the US Dept. of Transportation current regulations, that an individual can be bumped from a domestic flight under IDB (involuntary denied boarding). And those chosen is not based on national origin, race, gender, socioeconomic status, or occupational status etc, despite the hype in social media.
In a post 9/11 world, and especially in the USA, a belligerent, defiant, and unruly passenger who will not abide by airline (documented) policy despite attempts by airline officials in reasonable, professional, and calm attempts in dealing with this IDB situation over a significant period of time, will ultimately be removed from the flight as necessary when the behavior escalates and continues unabated.
For the sake of all of the employees, their families, investors and customers I hope you are wrong. The United name is now damaged goods and beyond repair. The brand value has taken a hit in the US and abroad. The media cycle on this will not end tomorrow. CNN will report on the lawsuit, on the congressional investigations, and if Pres Trump tweets about it, then that's another news cycle about it. The boycotts are worldwide.
One of the best things ValueJet ever did was re-brand itself as AirTran. The re-branding of ValueJet was not just symbolic, real changes were made in its corporate culture. United needs to the same to survive.