Overbooking worked well before I did it many times but I was always offered a flight in a timely manner within an hour or two of my original flight not having to wait 6 to 10 hours for my next flight option.
Ah, you must have been connecting through ATL. Most routes don't have hourly service, and many only have 1-3 flights a day.
1.I get to the gate 1 hour prior to departure, start making announcements looking for potential volunteers, and page up the passengers in jeopardy of being removed and inform them of the situation, assuring them that I am trying my hardest to find out about volunteers.
In the UA/Dr Dao case, there have been allegations of racism in selecting him for deboarding. I'm still not clear - how do you know who needs to be removed?
1. I worked for a business that wasn't an airline but operated similarly. We not only charged a 50% reschedule fee for no-shows but we also resold those seats if someone else wanted to go. As far as I'm concerned, if we tell you a no-show is a 50% reschedule, and you no-show, you pay the 50% reschedule. It shouldn't be dependent on whether or not we are able to sell those seats to someone else, which sometimes happened and sometimes didn't. For that matter, sometimes the no-shows were on a sold out trip and sometimes they were on a trip with a 20% load factor. That's irrelevant. You can't run a business where every single situation has to be judged based on multiple changing factors. With an airline, if I buy a non-refundable ticket and there is a change fee, does the change fee change because:
1. The seats went out empty and other seats were empty as well?
2. The seats went empty on an otherwise sold out flight?
3. The seats were resold to somebody else?
Again, as far as I'm concerned, your contract with the airline is simply that - between you and the airline. What they do separate from you is irrelevant to your situation.
I think airlines (insert hotel, car hire etc) would be happy to not overbook as long as passengers didn't want their money or booking moved to another flight if they don't show for their original flight.
In reality passengers want refunds or to be moved different flights and make the unused inventory the airlines cost.
I always enjoy your informed posts Zeke, but on this subject, airline management takes the moral high ground - a heads we win customers, tails you lose.
I often as not seem to have a different point of view with Zeke on things, but his post above is spot on.
I think the problem is that some airlines sell full-refundable tickets. This only encourages no-shows on which the airline doesn't make any money. I think there should always be some kind of penalty on applying for a refund, let's say a maximum 70 percent refund. That way you discourage people to apply for a refund instead of just flying the booked flight.
When I buy a non-refundable ticket, I am trading flexibility and more money for risk and less money. When someone buys a fully-refundable ticket, they are choosing to spend more money than I am willing to knowing that they need the full flexibility for their personal situation. I have no data, but I'm assuming that the folks that do this usually show up and fly their itineraries, but for the airline the higher fare regularly paid by these folks offsets the costs associated with the occasional reschedule they may make.
Fully-refundable ticket holders are not getting away with something anymore than non-refundable ticket holders are. Each is paying for the risks, amenities, and flexibility that they require.