Dragging a Vietnamese-American doctor from an overbooked flight is one thing, but kicking the ENTIRE family out of the overbooked flight is another thing. I find that incident more deplorable than that UA3411 incident.
I would have just held the child. If it cried the whole flight, so be it.
I wonder how that part didn't come together? In the video apparently, the dad offered to do so and they didn't allow it. Either the DL employee was being unreasonable or there are parts we didn't see. If, for example, the dad kept insisting that the seat was his even after multiple explanations of why it wasn't, then perhaps they'd had enough. Who knows. As someone who's always been in management, it makes me nauseous a bit seeing how these things get so out of control.
Look, at the end of the day, it is getting ridiculous how the video vigilanti mob is out to get airlines and other businesses. I'm the last to defend DL because of their lunatic fanboys on here, but it's getting out of control. People are constantly trying to break the rules, and then taking to social media when they don't get their way. Or have people video only part of the story so the angry Twitter, spoiled millennial types can whine and cry. Facts and truth have gone out the window these days in favor of sensationalism and bleeding hearts.
I certainly think I'd appreciate a video exonerating me in an unfortunate situation. However, instead of plastering it all over the internet, I'd probably use it to negotiate with the airline. In a lot of these videos, the "victim" doesn't always come out looking all that hot.
I agree, though, that having cameras thrust into peoples faces in the middle of an already tense situation can cause more tension and perhaps affect the outcome in ways that neither party would have anticipated.
He bought the seat so if he wants to put his kid in it or sleep in it himself he should be able to do what ever he wants with the seat.
Wrong. He bought transportation for his 18 year old son. The son no-showed.
So to rectify this they should have booked the seat in one of their two names rather than their son but again they shouldn't have the seat taken away from them the employee's should have been more understanding. Situation could have been much better handled by Delta but they chose to use more heavy handed tactics to help their agenda not good customer service at all a simple miss understanding on the passengers part.
They should have called the airline at a minimum before doing anything. Short of that, they could have said something at the airport. Short of that, they could have checked their 18 year old in like they did for every other seat they purchased. This isn't really all that complicated, though if the family was clueless about the process I certainly feel for them.
THE REAL QUESTION is whether the public views the airline policy as reasonable and I think in the eyes of many they will not view this as reasonable.
While I understand your sentiment, the reality is that when you combine people making their own judgment calls based on what THEY think is reasonable (even when they were not even there) combined with the use of cellphone video being instantly shared worldwide without a clear understanding of the all the facts, you have now opened the door imho to even more of these situations. Instead of people taking accountability, it becomes a social media trial.
Two things are going to happen. One is that in many cases the rules are going to change to reflect this new reality. The second is that this approach to justice is going to come back to haunt a lot of people when it goes to the extreme. Imagine having someone back into you in a parking lot, you get out of your car and three people from their car are videoing you. Perhaps they even were taunting you, but of course that'll be edited out. Good luck with that.
This is a situation where people think they are being reasonable but fail based on the voluminous CoC test which almost no one reads (fully) and everyone automatically must accept in total or they are not going to be sold a ticket.
I'd imagine in most cases that the CoC never comes into play. However, if you as the ticket holder change things up, such as swapping a person, no-showing, etc., then it probably behooves you to contact the airline at a minimum. Had they thought to have done that, this wouldn't have happened.
The 18 year old was on an earlier flight...would they still have been able to check him in ?
I wonder if they actually tried to check him in but his itinerary had been cancelled and they either didn't think anything of it or just kept that to themselves? I admit to not having watched the video yet so I don't know if the 18 year old flew on Delta or another airline.
Meanwhile, no such problems for the rest of the world's airlines...
More example of greed from the other side of the Atlantic...
1. Passenger no-showed, forfeiting seat. The airline didn't know someone else was planning to use it because the family never told them.
2. Airline sells seat to someone else. Hey, it might even have been a doctor who had a patient to see the next morning.
3. Passenger pre-boards and uses the seat that now has been sold to the good doctor.
4. The doctor boards and his seat is taken by someone else, so logically he gets assistance.
5. The family is told they cannot use that seat but the repeatedly insist that they paid for it.
6. Because the family never told the airline what they were doing, they have now placed the airline and the good doctor in a bad position.
Now, where is the greed in that? Selling the seat to someone else? The passenger no-showed. They aren't using it. It's empty. It's not yours, mine, or anyone else's - it's the airlines. They sell the seat to accommodate the good doctor who has a patient he urgently needs to see the next day.
I get that it's all the rage right now to bash the United States, but can we sort of think it through first and perhaps be a bit more respectful without just having a knee-jerk response each time?
There are many, many people who would welcome regulation on airline seating policies.
Probably where we're headed at some point, but I imagine people will still try to game the system.