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TerminalD
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BA Union Blames Meltdown on IT Outsourcing to India

Mon May 29, 2017 1:03 pm

Seems like a pretty low attack...with no specifics for reasoning.

British Airways GMB union has blamed the airline's 2016 decision of outsourcing IT jobs to India as the reason behind cancelling all Saturday flights from London's two biggest airports: Heathrow and Gatwick.

The GMB union said the airline's decision to outsource hundreds of IT jobs to India last year was behind the problems, the Guardian reported. The GMB union said BA laid off hundreds of IT staff last year and outsourced the work to India and blamed cost cutting for the travel chaos.


http://www.huffingtonpost.in/2017/05/28 ... _22113082/
Last edited by atcsundevil on Mon May 29, 2017 6:33 pm, edited 1 time in total.
Reason: Click bait title
 
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tommyarias
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 1:17 pm

There is someone to blame, and if the error happened in India, is the Indian workers the ones to blame. BA wanted to cut costs by sending the IT work to India, so they have to take responsibility for those actions. It could have been avoidable if it was in the UK.
 
AWACSooner
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 1:19 pm

Get your popcorn ready folks, the first shot of what will be a very public PR war between BA, the unions, the lawmakers and India is about to begin.
 
Amiga500
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 1:24 pm

Well... I've heard similar stories from other IT/programming folks across multiple industries.
 
anshabhi
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 2:03 pm

I heard the problem was partial outsourcing. The software was designed in US/UK and was being operated in India.
This was BA's mistake. The software should have been developed in India.

This lack of communication between developers and users has been the cause of several other meltdowns as well.

And please don't think outsourcing is a bad thing.

Lower costs for BA = Lower ticket prices for you.
 
AWACSooner
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 2:27 pm

anshabhi wrote:

Lower costs for BA = Lower ticket prices for you.

More like:
Lower costs for BA (or any other major) = more profit to please the shareholders= new fees, lower service due to cut costs, but somehow explained to the public as "economy minus"
 
LupineChemist
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 2:29 pm

Didn't BA do most of their outsourcing to Poland?
 
juliuswong
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 2:31 pm

My previous oil and gas company also outsourced IT jobs to Bangalore and hundreds of local talented IT folks lost their job...result: three system meltdown, millions of profit wiped out.
 
pompos
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 2:31 pm

Your thread title is misleading. The union doesn't blame the Indian workers. They blame BA management's decision to outsource.
 
RDUDDJI
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 2:41 pm

Nothing like jumping to conclusions...before the investigation.
 
anshabhi
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 3:11 pm

juliuswong wrote:
My previous oil and gas company also outsourced IT jobs to Bangalore and hundreds of local talented IT folks lost their job...result: three system meltdown, millions of profit wiped out.


on a positive note, they gave their jobs to much more needy People... We have like a million engineers graduating every year, and a large number of them are left unemployed.

I would call this one of the best forms of charity!
 
Aptivaboy
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 5:08 pm

on a positive note, they gave their jobs to much more needy People


They didn't "give" their jobs to anyone. Their jobs were taken from them and outsourced in the name of lower operating costs. That's hardly charity, where you give of yourself for the sake of doing something positive. That's called job loss and people who were once able to support themselves and their families perhaps no longer can.
 
Adipocere
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 5:15 pm

Before jumping too quick to adjudicate blame, it's well worth some introspection from BA to look at their outsourcing policies. India has a wide swathe of IT shops, a few with world class capabilities and a whole huge pyramid underneath filled with pretenders, fakers and hangers on, ridden with patronage networks and corruption. If BA only went superficially choosing only the lowest bidder and flew in blind to all the other cultural nuances of the country - then they got what they had coming.
 
planeophilic
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 5:21 pm

Seems an unfounded, immature way to just attack the low-hanging fruit. Attack the one who cannot answer or reply suitably- Blame India!
 
TFFIP
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 5:30 pm

the CEO should do the right thing and quit.
 
GDB
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 5:31 pm

anshabhi wrote:
I heard the problem was partial outsourcing. The software was designed in US/UK and was being operated in India.
This was BA's mistake. The software should have been developed in India.

This lack of communication between developers and users has been the cause of several other meltdowns as well.

And please don't think outsourcing is a bad thing.

Lower costs for BA = Lower ticket prices for you.


BA have outsourced to India before, it's gone bad in the past (not blaming the Indians, the level of incompetence in many BA contracts is epic), the work has been brought back.

I mentioned in the other thread about an IT system in Engineering, late, over budget, going well with our local IT contractors who were well known and based at LHR, as well as BA's own IT people.
Then last year they all got the boot, things have been going to shit with this project since - again I suspect badly written contracts by perfect examples of the 'Peter Principal' in action on the BA side.
Last edited by GDB on Mon May 29, 2017 5:34 pm, edited 1 time in total.
 
GDB
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 5:33 pm

TFFIP wrote:
the CEO should do the right thing and quit.


Good luck with that, many BA staff are on a yearly contract where if they don't perform to a set standard, they are out.
Guess who that doesn't apply to?
Classic UK business practice, CEO does well, gets a big bonus, CEO screws up, gets a big bonus.
 
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moo
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 5:36 pm

planeophilic wrote:
Seems an unfounded, immature way to just attack the low-hanging fruit. Attack the one who cannot answer or reply suitably- Blame India!


Indian IT workers have a well earned reputation in the IT world - and for the vast majority of the time its not a false reputation either...

Yes, I work in the IT sector and have interacted with many an Indian contractor at every level - its not something I would do voluntarily.

Sorry if that hurts your sensibilities or insults you, just the way it is.
 
GDB
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 5:37 pm

LupineChemist wrote:
Didn't BA do most of their outsourcing to Poland?


Not as far as I know, don't give them any ideas!
Very nice guy works in propulsion management is from Poland though.
 
snehnath
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 5:49 pm

Cruz rejected the union criticism.

"They've all been local issues around a local data center, which has been managed and fixed by local resources," he told Sky News.


A local data center based in the UK suffered a massive power surge that knocked out systems and rendered the backups ineffective.
 
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moo
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 5:54 pm

snehnath wrote:
Cruz rejected the union criticism.

"They've all been local issues around a local data center, which has been managed and fixed by local resources," he told Sky News.


A local data center based in the UK suffered a massive power surge that knocked out systems and rendered the backups ineffective.


At most that should have required a manual failover to the redundant data center - there is utterly no way that should have killed an entire companies IT systems for the length of time it did.

So yes, a power surge may take out a data center, but its incompetence which allowed it to be an actual issue noticed by operational staff and customers.
 
airzona11
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 6:01 pm

snehnath wrote:
Cruz rejected the union criticism.

"They've all been local issues around a local data center, which has been managed and fixed by local resources," he told Sky News.


A local data center based in the UK suffered a massive power surge that knocked out systems and rendered the backups ineffective.


This is another example of poor IT infrastructure. A physical on premise incident in one location should not cause outages, let alone at this scale. BA should be switching vendors and contracts away from whom ever they outsourced this work to / partner with.
 
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moo
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 6:04 pm

airzona11 wrote:
snehnath wrote:
Cruz rejected the union criticism.

"They've all been local issues around a local data center, which has been managed and fixed by local resources," he told Sky News.


A local data center based in the UK suffered a massive power surge that knocked out systems and rendered the backups ineffective.


This is another example of poor IT infrastructure. A physical on premise incident in one location should not cause outages, let alone at this scale. BA should be switching vendors and contracts away from whom ever they outsourced this work to / partner with.


In doing so, they would lose the institutional knowledge gained during the response to this event, and bring on board a new outsourcing partner with no institutional knowledge of BAs IT systems.

Exactly the sort of problem that allowed this to happen in the first place...
 
jomur
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 6:04 pm

Considering its supposed to be hardware issues in a UK data centre, which has UK staff on site, why is it people in a call centre in India at fault?
 
goosebayguy
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 6:13 pm

If India were supposed to reset everything when it went wrong and they didn't manage that simple task then yes I blame India.
 
airzona11
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 6:20 pm

moo wrote:
airzona11 wrote:
snehnath wrote:
Cruz rejected the union criticism.

"They've all been local issues around a local data center, which has been managed and fixed by local resources," he told Sky News.


A local data center based in the UK suffered a massive power surge that knocked out systems and rendered the backups ineffective.


This is another example of poor IT infrastructure. A physical on premise incident in one location should not cause outages, let alone at this scale. BA should be switching vendors and contracts away from whom ever they outsourced this work to / partner with.


In doing so, they would lose the institutional knowledge gained during the response to this event, and bring on board a new outsourcing partner with no institutional knowledge of BAs IT systems.

Exactly the sort of problem that allowed this to happen in the first place...


Any system architecture issues that caused this to happen will be well documented. Not spending money on the proper systems might have caused this to happen, but BA should not have system critical applications in an environment where 1 data center failure knocks them out. I agree there is a lot to be learned, and the mess they are still dealing with today shows that. I think that is all operationally and in business units outside of IT.

Whoever the incumbent parties are for their IT systems involved just presented their competitors a nice Memorial Day Weekend opportunity.
 
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moo
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 6:24 pm

goosebayguy wrote:
If India were supposed to reset everything when it went wrong and they didn't manage that simple task then yes I blame India.


"India" were responsible for ensuring they didn't *need* to reset anything.

An "ideal" setup (in reality, the minimum setup that should ever have been in place for a company the size of BA) would simply have a series of monitoring systems promoting a failover data center to handle the operations the moment the primary data center failed its health checks, and someone somewhere would have got a message something along the lines of "data center down - auto failover inoperation" and they could have troubleshot the issue at leisure.

These setups arent difficult, they arent an unreachable goal, they are the bare minimum for many setups.
 
bennett123
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 6:33 pm

Surely BA has disaster recovery planning.
 
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LAX772LR
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 7:19 pm

anshabhi wrote:
Lower costs for BA = Lower ticket prices for you.

Since when?

Ticket prices aren't based on an airline's specific cost, they're based on a what a given market will sustain.
Last edited by LAX772LR on Mon May 29, 2017 7:23 pm, edited 1 time in total.
 
Bongodog1964
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 7:24 pm

jomur wrote:
Considering its supposed to be hardware issues in a UK data centre, which has UK staff on site, why is it people in a call centre in India at fault?


Who mentioned a call centre ? BA have outsourced their entire IT dept, the people who write the software and maintain it, these people don't answer the phone when Mr Smith rings up to ask where his suitcase is.
 
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LuxuryTravelled
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Re: BA Union Blames Meltdown on IT Outsourcing to India

Mon May 29, 2017 7:25 pm

This is a really good article by the FT. https://www.ft.com/content/cd55df3c-448 ... b4dd6296b8
 
Bongodog1964
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 7:26 pm

bennett123 wrote:
Surely BA has disaster recovery planning.


The last 48 hours seems to show that whatever disaster planning BA has is totally inadequate
 
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moo
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Re: BA Union Blames Meltdown on IT Outsourcing to India

Mon May 29, 2017 7:31 pm

LuxuryTravelled wrote:
This is a really good article by the FT. https://www.ft.com/content/cd55df3c-448 ... b4dd6296b8


Paywalled...
 
berari
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 7:34 pm

tommyarias wrote:
There is someone to blame, and if the error happened in India, is the Indian workers the ones to blame. BA wanted to cut costs by sending the IT work to India, so they have to take responsibility for those actions. It could have been avoidable if it was in the UK.


As it turns out it was a local data centre. But it's preposterous of you to make a statement that it could have been avoidable if it was in the UK. This insinuates that whatever happens in the UK is superior than elsewhere.

Outsourcing is practiced in many areas, and many jobs have gone to India because the talent and cheaper labour costs are there - outsourcing involves a lot of work including getting your processes right and ensuring that your outsourcing company adheres to them. Regardless of where your work is being done, if you processes and standards are not in place and followed, you will be prone to such meltdowns.
 
Amiga500
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 7:34 pm

snehnath wrote:
A local data center based in the UK suffered a massive power surge that knocked out systems and rendered the backups ineffective.


That is the issue here.

Primary services go down, they aren't meant to, but every so often, sh!t happens. Companies pay hideous amounts of money for redundancy.

Here it appears there was no redundancy. A common site between primary system and backup system by its very nature is not a redundant system.
 
Amiga500
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 7:35 pm

berari wrote:
As it turns out it was a local data centre.


Yes. The primary data centre was local.

So why was the redundant system not fit for function?
 
dtw2hyd
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 7:36 pm

bennett123 wrote:
Surely BA has disaster recovery planning.


Probably on paper and very successful in table top drills.
 
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moo
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 7:50 pm

berari wrote:
tommyarias wrote:
There is someone to blame, and if the error happened in India, is the Indian workers the ones to blame. BA wanted to cut costs by sending the IT work to India, so they have to take responsibility for those actions. It could have been avoidable if it was in the UK.


As it turns out it was a local data centre.


People keep saying this, and it keeps being meaningless.

It doesn't matter where the data centre is physically located - it matters that the IT department, outsourced or not, didn't have a robust system in place to handle a data centre outage.
 
berari
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 8:04 pm

moo wrote:
berari wrote:
tommyarias wrote:
There is someone to blame, and if the error happened in India, is the Indian workers the ones to blame. BA wanted to cut costs by sending the IT work to India, so they have to take responsibility for those actions. It could have been avoidable if it was in the UK.


As it turns out it was a local data centre.


People keep saying this, and it keeps being meaningless.

It doesn't matter where the data centre is physically located - it matters that the IT department, outsourced or not, didn't have a robust system in place to handle a data centre outage.


My point exactly, and the rest of my response is conveniently cropped out. It's not meaningless that it was a local centre; however you support your systems, locally or remotely, your processes and standards (in the latter's case redundant systems) are what will continue to keep your technology team providing the level of service that your Business requires.


Outsourcing is practiced in many areas, and many jobs have gone to India because the talent and cheaper labour costs are there - outsourcing involves a lot of work including getting your processes right and ensuring that your outsourcing company adheres to them. Regardless of where your work is being done, if you processes and standards are not in place and followed, you will be prone to such meltdowns.
 
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moo
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 8:41 pm

berari wrote:
My point exactly, and the rest of my response is conveniently cropped out.


Nothing convenient about the cropping, it was just cropping out of information irrelevant to the point at hand.

berari wrote:
It's not meaningless that it was a local centre; however you support your systems, locally or remotely, your processes and standards (in the latter's case redundant systems) are what will continue to keep your technology team providing the level of service that your Business requires.


Its meaningless because the *location* had nothing to do with the ongoing *failure*. Yes, the immediate issue was a power fault, which may not have happened if the data centre was elsewhere, but the *real* *meaningful* failure was that the failure of the data centre was not mitigated by an automated process which was in place at the time of the failure.

The failure of that automated process has nothing to do with whether the data centre is local or not.

The failure of that automated process has everything to do with the competency of the IT team in charge of it.
 
SFOtoORD
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 9:23 pm

tommyarias wrote:
There is someone to blame, and if the error happened in India, is the Indian workers the ones to blame. BA wanted to cut costs by sending the IT work to India, so they have to take responsibility for those actions. It could have been avoidable if it was in the UK.


The location in which the work is performed isn't the primary determiner of an outage like this. You can't simply say that hiring in the UK magically makes your systems work better. Virtually all of the top 10 tech firms in the world have a significant presence in India.

The thing that will kill your systems is procurement driven bids for outsourcing only focused on price irrespective of quality.
 
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adamblang
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Re: BA Union Blames Meltdown on IT Outsourcing to India

Mon May 29, 2017 10:47 pm

The biggest problem with IT outsourcing, no matter the company, is the revolving door of workers doing the actual work. The workers are in a continuous state of churn, never sticking around for more than 6 months, never building up any subject matter expertise that you'd get if you had workers on for years or decades.
 
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Revelation
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Re: BA Union Blames Meltdown on Indian Workers

Mon May 29, 2017 11:25 pm

Amiga500 wrote:
That is the issue here.

Primary services go down, they aren't meant to, but every so often, sh!t happens. Companies pay hideous amounts of money for redundancy.

Here it appears there was no redundancy. A common site between primary system and backup system by its very nature is not a redundant system.


An interview with BA's CEO reported at http://www.independent.co.uk/news/uk/ho ... 61436.html gives us:

The IT failure was caused by a short but catastrophic power surge at 9.30am that affected the company’s messaging system, he said, and the backup system failed to work properly.

“We will have completed an exhaustive investigation on exactly the reasons of why this happened,” Mr Cruz said. “We will, of course, share those conclusions once we have actually finished them.

In another interview I head on BBC with Cruz, it was clear he was saying that the power surge took down the networking hardware at one site.

Clearly, whatever disaster recovery plan they had didn't work. No hints were given as to why that was so.

SFOtoORD wrote:
The location in which the work is performed isn't the primary determiner of an outage like this. You can't simply say that hiring in the UK magically makes your systems work better. Virtually all of the top 10 tech firms in the world have a significant presence in India.

Right, but in my experience no one knows a system like the people who put it together, especially when it comes to debugging unexpected failures. The ones who make all the design decisions seem to have them locked in their brains forever. Where I used to work, I'd call a guy who designed most of the stuff I worked with, and even though he hadn't touched it in 8 years, he could always give me insightful answers to my questions. You lose so much institutional knowledge when you outsource things en masse.

SFOtoORD wrote:
The thing that will kill your systems is procurement driven bids for outsourcing only focused on price irrespective of quality.

Sure, but it's next to impossible to write enforceable quality guarantees into a contract.

adamblang wrote:
The biggest problem with IT outsourcing, no matter the company, is the revolving door of workers doing the actual work. The workers are in a continuous state of churn, never sticking around for more than 6 months, never building up any subject matter expertise that you'd get if you had workers on for years or decades.

Very true. I think management seems to think of tech workers as replaceable cogs, when in reality the work is more art than science.

I've heard one authoritative statement that already says that they're losing more in compensation payments than this outsourcing was projected to save through 2019. Note that while outsourcing is cheap, it ain't free, and the outsourcers are very good at jacking up costs in follow-on contracts. Also note this is just addressing the compensation payments, it's not addressing the damage to the brand.
 
TerminalD
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Re: BA Union Blames Meltdown on IT Outsourcing to India

Tue May 30, 2017 1:08 am

New article. Not sure I agree with the headline.

"THE British Airways boss is alleged to have tried to “gag staff” over the IT meltdown which hit 300,000 passengers – as inexperienced staff in India didn’t know how to launch the back up system, it has been claimed.

The airline’s check-in and operational systems crashed on Saturday and saw thousands of people trying to travel on Bank Holiday weekend left stranded."

https://www.thesun.co.uk/news/3672676/b ... t-failure/
 
AngMoh
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Re: BA Union Blames Meltdown on Indian Workers

Tue May 30, 2017 1:24 am

berari wrote:
tommyarias wrote:
There is someone to blame, and if the error happened in India, is the Indian workers the ones to blame. BA wanted to cut costs by sending the IT work to India, so they have to take responsibility for those actions. It could have been avoidable if it was in the UK.


As it turns out it was a local data centre. But it's preposterous of you to make a statement that it could have been avoidable if it was in the UK. This insinuates that whatever happens in the UK is superior than elsewhere.

Outsourcing is practiced in many areas, and many jobs have gone to India because the talent and cheaper labour costs are there - outsourcing involves a lot of work including getting your processes right and ensuring that your outsourcing company adheres to them. Regardless of where your work is being done, if you processes and standards are not in place and followed, you will be prone to such meltdowns.


Outsourcing is very hard, and grossly underestimated by those who do so and takes a lot of time and resources. It does not matter if it is to Newcastle or Bangalore. My first project I outsourced to Bangalore was a complete and utter disaster and all my fault. I assumed that the contractors knew stuff where new hires at our local site were trained for months on the same area before they were let loose on a project. However, the best quality project we delivered was completely done in Bangalore about 2 years later with one top engineer in our Japan office managing this project full time. And that was not looking at Gantt charts and budget spreadsheets, but that was looking a code, scrutinizing test reports and being on the phone directly with individual team members in Bangalore to discuss work done as well as a number of visits to participate in software integration and testing.

Most people who outsource send a contract to the lowest bidder and and then expect working software magically to arrive a year later (I did that the first time...)

If anything went wrong with outsourcing, the problem is in the UK. You can outsource work but can not outsource responsibility.
 
WPvsMW
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Re: BA Union Blames Meltdown on IT Outsourcing to India

Tue May 30, 2017 4:56 am

Power surges happen all the time. A data center by definition has at least two independent feeds from the grid AND a huge battery room and inverter AND a huge diesel genset. The deeper problem appears to be the UPS failed to switch to alternate mains supply (or there was no alternate mains supply) quickly enough, and that when alternate mains was also bad (or non-existent), the battery and/or inverter failed and/or the diesel genset failed. This is not incompetence in India, it is incompetence in power supply design, probably done long ago, and periodic testing overlooked. Delta's April meltdown redux.
 
cpd
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Re: BA Union Blames Meltdown on IT Outsourcing to India

Tue May 30, 2017 5:06 am

adamblang wrote:
The biggest problem with IT outsourcing, no matter the company, is the revolving door of workers doing the actual work. The workers are in a continuous state of churn, never sticking around for more than 6 months, never building up any subject matter expertise that you'd get if you had workers on for years or decades.


About the only post of the ones I've read so far that is close to the mark with regards to this.

And documentation is forever a problem too. Also when middle management changes, the new one wants to rebuild the wheel, success at once! Out with those legacy systems!
 
SATexan
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Re: BA Union Blames Meltdown on Indian Workers

Tue May 30, 2017 6:33 am

This is a local UK data center issue. They will learn from this and add checklists / regression testing whenever electrical and network upgrades are done in data centers. No need to drag India into this.

Also, IMHO, India cannot be a site for hosting disaster recover servers. It is too difficult to manage a business continuity exercise when your DR site is that far away. It requires extraordinary coordination. Further, most companies across the globe are unable to replicate their live environments in the DR sites. The live servers are managed by a different group of people that manage the server configurations, patches, security setup, databases, external/internal dependencies and keep the code base up-to-date. The software code and databases at the DR site are at least a 3-4 day earlier snapshot of live environment. It is very difficult to have a "real time data" snapshot in DR. If this was a DR failure then BA will learn something from this and move on...

That said,

tommyarias wrote:
If anything went wrong with outsourcing, the problem is in the UK. You can outsource work but can not outsource responsibility.


Very true statement. Even after outsourcing to India the ultimate responsibility to ensure that the job gets "done" lies with the bosses in UK, USA or elsewhere. These guys get paid big bucks to merely "outsource"...
 
NickLAX
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Re: BA Union Blames Meltdown on Indian Workers

Tue May 30, 2017 6:52 am

RDUDDJI wrote:
Nothing like jumping to conclusions...before the investigation.


TCS/Tata Consultancy Services was involved. You can damn well be sure if they didn't cause the issue that they wasted hours in failing to fix it. Know lots of outsource projects to them that have been problematic on failures. When it's all running good they are great and well versed at new systems. When things break they have terrible debug and fix skills. They tend to have a very conservative view on fallback and testing such systems. It's all theoretical and sand box tested vs doing a live kill on the system before migration
 
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cv990Coronado
Posts: 394
Joined: Thu Nov 08, 2007 4:38 pm

Re: BA Union Blames Meltdown on Indian Workers

Tue May 30, 2017 7:07 am

SATexan wrote:
This is a local UK data center issue. They will learn from this and add checklists / regression testing whenever electrical and network upgrades are done in data centers. No need to drag India into this.


Very true statement. Even after outsourcing to India the ultimate responsibility to ensure that the job gets "done" lies with the bosses in UK, USA or elsewhere. These guys get paid big bucks to merely "outsource"...


Or as mentioned in the latest financial news-
"BA is not alone among airlines in having suffered from flight disruption caused by computer system outages in the last year.

But RBS Capital Markets analyst Damian Brewer has said BA’s apparent failure to have learnt lessons from rivals problems “suggests fundamental management and planning weakness”.

But Alex Cruz won't do the honourable thing, Willie Walsh who is not well known for silence seems to be very quiet. I really feel for the BA frontline staff who have no support from the top and are working in the dark having to face a very angry and frustrated public. A very long way indeed from Sir Colin Marshall's "The world favourite airline".

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