Flaps wrote:I agree with your opinion. Any parent that does not wait until the aircraft is airborne is asking for trouble. I never let my children fly unaccompanied period. Too many things can happen or go wrong and with no one to give guidance or direction the child becomes vulnerable.
DIRECTFLT wrote:EZY8333 Gatwick to Toulouse
https://www.theguardian.com/business/20 ... at-gatwick
Casper Read, a schoolboy from Worthing, West Sussex, was taking only his second flight alone, to stay with relatives in France. His mother helped him check in at the airport with his bags before he went through security to the gate.
Read was given a boarding pass for seat 9A but after texting his mother to tell her he was aboard, another passenger claimed his seat. With the plane overbooked, Read was told to leave the plane.
He texted his mother, Stephanie Portal, who returned to the airport and found staff to help locate her son in departures. Read’s grandparents had already embarked on the two-hour round trip to Toulouse from their home to meet him.
Eventually, Portal persuaded easyJet to allocate her son a seat on the final departure of the day to Toulouse, although she said the airline’s system apparently showed all four flights on Thursday were overbooked.
The final flight, scheduled to depart at 6.40pm, was delayed by almost three hours, meaning Read finally arrived in Toulouse well after midnight.
Portal said: “It’s crazy. They left him alone in departures. Luckily, I had still not got on board my train to London and could come back and find him. If I had not been there I don’t know what would have happened – he’d have had no money for the train back or anything.”
My opinion --- the Mother should have stayed until the plane got airborne.
At least there were no bloodied noses...
Virtual737 wrote:This goes back to the "have our cake and eat it attitude of airlines". From http://www.easyjet.com/en/help/booking/making-a-change comes this info:
When you book to travel with us, the tickets you buy are non-refundable. However, we do understand that sometimes plans change and you may need to amend your booking so we’ve tried to be as fair as we can when applying fees and charges.
On average it takes around 200 days for us to sell all of the seats on a plane. If you decide to change your flights, the amount of notice we get determines whether or not we are able to resell the seats. At more than 60 days to go we may be able to resell the seats, so we charge you a lower fee to make the change. However, if you’re making the change with less than 60 days to go, it is very likely the seat will fly empty, so we ask you to make a larger contribution to this.
So on one hand EasyJet are saying that they are charging you a fee to change your flight based on the length of time you give them to resell it. On the other hand they have already double sold a number of seats anyway. So, they charge you when your plans change and inconvenience you if their overbooking gamble didn't work out while trying to convince you they will only sell a seat again once they know it wont be occupied
Sorry airlines, you can't continue to get away with this.
rbavfan wrote:You can get access to the gate as a parent when dropping off your child.
Scinfaxi wrote:Easyjet doesn't do a UMNR service. Anyone over 14 can travel. So as far as they're concerned, he's just another passenger.
MartijnNL wrote:Dutchy wrote:He should never had gotten on the plane.
Why not? He was checked in. He had a valid boarding pass with a seat number printed on it.
readytotaxi wrote:Easyjet need to fall on their sword on this one. Hope they get lots of bad press.
MartijnNL wrote:Dutchy wrote:He should have been held back at the gate.
But why him? Why not another passenger? An adult maybe?
Dutchy wrote:But if he is indeed at least 14, then he should be old enough to handle the situation
Andy33 wrote:The easyJet overbooking started when they introduced flexible fare tickets which meant the ticket holder could transfer to another flight on the same route within one week before the booked date of travel or three weeks after, without extra fees. This meant that planes could indeed go out with empty seats if the passenger on a flexi fare changed the date of travel at short notice.
The trouble was and is that they introduced overbooking not just on frequent routes with lots of business traffic where you might expect flexi fare travellers, but also on ones that only operate one or two days a week.
Dutchy wrote:MartijnNL wrote:Dutchy wrote:He should have been held back at the gate.
But why him? Why not another passenger? An adult maybe?
If they were going to bumb him off the plane, he shouldnot have gotten on. That's all I am saying. As for whom gets the seat and whom doesn't, I don't know the rules for that. But if he is indeed at least 14, then he should be old enough to handle the situation, it's not like a ten or eight y/o. If he wasn't able to handle it, then his mother should not have let him travel to a foreign country all by himself. I did a lot more dangerous things when I was 14
Or do you think I am too harsh in this?
DIRECTFLT wrote:My opinion --- the Mother should have stayed until the plane got airborne.
MartijnNL wrote:readytotaxi wrote:Easyjet need to fall on their sword on this one. Hope they get lots of bad press.
I hope they find out what went wrong and why. And then take steps to prevent it happening again.
Do you have something personal against easyJet?
B777LRF wrote:When I worked for a handling agent, the message to the parents of UM was always the same: Stay in the airport until the aircraft has departed. This was to cater for the aircraft going tits up, not for the airline to dump a UM in favour of someone else. Another cardinal rule was: Don't ever, ever, EVER dump a UM.
skywaymanaz wrote:DIRECTFLT wrote:My opinion --- the Mother should have stayed until the plane got airborne.
Not sure how that works in Europe. I recall reading online complaints that when G4 used to offer UM they refused to issue gate passes to parents of children above the UM age without charging the UM fee. U2 seems to have a well earned reputation of being the kind of airline that might charge extra for that even with UM fee paid for. As for everyone saying he was a teenager and not a boy I don't think too many hotels would put him up for the night on their own. Parents have your child try to get a room on their own and see how that works out.
WildcatYXU wrote:When our youngest traveled as an UM last time (YYZ - VIE on OS), I had to stay in the gate area a hour after departure. Once it was clear the aircraft will not return, an AC agent came to me and told me that I'm free to go.
Andy33 wrote:What appears to have happened is that the boy checked in (on-line) as the last or almost the last passenger. As a result of overbooking by then all the seats had been assigned, so although he got a boarding pass, there was no seat number on it, so he was obviously a candidate to be bumped. As other passengers (with assigned seats) arrive they are asked to volunteer for a bump (with compensation) The later flights the same day were also overbooked so the airline couldn't offer a same-day rebook, and volunteers didn't come forward. When this happens easyJet (after using the seats of no-shows) bumps the people still without seat assignments.
The gate agents seem to have assumed that one particular seat was going to be a no-show, handwrote the seat number on the boy's boarding pass, and let him board. At this point the passenger who had actually been assigned the seat arrived, complete with computer generated boarding pass with the seat number on it. The gate agents let him board too, with the consequences we all know.
Either the passenger with the assigned seat arrived after the 30 minute gate cut off time in which case he shouldn't have been allowed to board at all, or he arrived in time and his seat shouldn't have been given away until the cut off time was reached. A gate agent failure either way.
If the adult throwing the hissy fit had in fact arrived more than 30 minutes before scheduled departure time I can understand the anger - in that case he'd done everything according to the book, possibly also paying extra to reserve that specific seat. If he'd arrived at the gate late, I can't see why it wasn't him that was denied boarding
Delta777Jet wrote:First of all easyJet doesn"t accept UM's . So nobody requested this service as it is not advertised neither offered at all.
The flight was indeed oversold. The boy was late at the gate and his seat was given to someone else. That happends if you are not at the gate 20 minutes before departure. The boarding time on the Boarding Pass is clearly written as well as "If you are late , we won't wait". If you fail to be at the Gate 30 minutes before the right to take your seat away in indeed in the terms and conditions of the carrier. The boy should have gone to the gate straight away then the seat woud't have given to some one else. easy as that.
Geoff1947 wrote:Thanks that all makes sense. No excuse for easyJet they shouldn't have let both passengers board.
Andy33 wrote:It's basic security policy across Europe that nobody gets airside unless they have a boarding pass for a specific flight from that airport and terminal that day. There are exceptions in some countries, but as far as I know there's no such thing as a gate pass in the UK.
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