I flew PenAir last thanksgiving to visit my dad in LMT. It was SEA-PDX-LMT on an AS code-share ticket.
PenAir just struck me as a very poorly managed operation. I get to PDX around 5pm. The 1pm departure to LMT didn't leave until about 9pm (which I barely got on because they inappropriately removed two young guys who all the passenger around said did nothing wrong).
My evening flight was the typical - 3 hours late; 4 hours late; 5 hours late; then canceled. None of the employees had any clue about anything. One didn't even know what time their flights leaves. I didn't trust anything any of them told me, except one former AS agent from Alaska.
Coming back we left LMT almost 2 hours late because no-one knew how to start the de-icing truck.
The very young female captain and male first officer did seem highly competent though. I chatted with them a bit after landing and they seemed like class acts despite looking like there were each in high school. I had no hesitation about the folks in the front end of the airplanes, but the rest of the operation just seemed poorly managed and shoddy.
Too bad too. It would have been great to have had a reliable well managed operation from PDX to those smaller airports in the region.