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OMP777X
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Posts: 455
Joined: Fri Jan 23, 2015 8:10 am

Man sues UA over agent bullying him

Wed Aug 30, 2017 4:52 am

Well, it seems like there is another case heading towards the desks of the UA lawyers for them to defend.
It is alleged by a Milwaukee man that he was on the receiving end of what may have been some truly inappropriate and vulgar conduct over the phone on the part of an employee. He alleges the agent on the phone steered their conversation towards sexually graphic content and asked the customer some very personal questions about the man's sex life, all because his last name is Dicks. I know of people with this last name and am sure this is an issue with them from time to time, but severe enough of an encounter to make them sue for punitive damages? I suppose the guy could've rang up and got a hold of a person who was not quite right in their head that day at work on the phone who then just went off the rails on him.

It must've been quite a disturbing call since the article states the man has not been able to sleep some nights and has had his girlfriend leave him all as a result of how he has been affected by the graphic call, and how the call reminded him of past bullying. Anyway, it made me wonder, does UA record any of the conversations between clients and agents on the phone for quality control or training purposes, or do they only do so in the event they have issues with a customer?

Here is the report:
http://www.tmj4.com/news/local-news/mil ... -last-name

Best,

OMP777X
Last edited by atcsundevil on Wed Aug 30, 2017 5:00 am, edited 1 time in total.
Reason: Shortened title
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mariner
Posts: 19473
Joined: Fri Nov 23, 2001 7:29 am

Re: Man sues UA over agent bullying him about his last name being Dicks

Wed Aug 30, 2017 4:57 am

Why didn't he just hang up and call another airline?

mariner
aeternum nauta
 
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Re: Man sues UA over agent bullying him about his last name being Dicks

Wed Aug 30, 2017 5:04 am

mariner wrote:
Why didn't he just hang up and call another airline?

mariner


Why would he miss a chance to get-rich-quick?
 
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moo
Posts: 5005
Joined: Sun May 13, 2007 2:27 am

Re: Man sues UA over agent bullying him

Wed Aug 30, 2017 5:16 am

Note that there is no indication that the "customer" has any actual proof of the call contents - there is no recording that he is presenting as evidence in the court filing, it is literally just a list of accusations.

I will go on record here and now and predict the outcome: that this never happened - this guy is just out for a payout and is actually going to end up in some hot water of his own if it makes it anywhere near a court room.
 
Jetty
Posts: 1323
Joined: Wed Nov 11, 2015 12:27 pm

Re: Man sues UA over agent bullying him about his last name being Dicks

Wed Aug 30, 2017 5:23 am

mariner wrote:
Why didn't he just hang up and call another airline?

He has abandonment issues over previous girlfriends leaving him because of his last name.

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