sassiciai wrote:What's all the focus on "biggest"? Oft stated, "Biggest isn't Best"
I have never experienced UA, my flights to/from the USA were mostly only European airlines. I had one return BRU - Chicago with AA, and a number of US domestic flights. Those allowed me to at least understand the comments about the perceived general level of service on US airlines, versus those of European or Asian carriers! Certainly my 2 AA flights were a bit of a shock to me because of the atrocious service from a disinterested cabin crew
Maybe the US Management and Mr Kirby might wish to address the "Quality" of the product UA offers, rather than race to become the biggest, offering poor levels of service! Maybe he could aim to kindle the race to become the Best!
Try The new United Polaris then get back to us.
Being biggest isn't about being big its about the route network. You can't have the biggest route network without being the biggest airline. The bigger the route network the bigger the customer base, the bigger the customer base the bigger the profits.