jmmadrid wrote:Back in the 70's and 80´s and maybe part of the 90's, when IBERIA was stated-owned, the cabin crews had a reputation of being unfriendly and in many cases bad tempered.
However, since IAG bought the company things have changed 180º. The new crews are very friendly and -surprisingly- many of them try to engage in small talk with passengers while serving them. I've had four very good flights with them in the last few months.
I believe the only area where they still need to improve is their English. I heard "some" of them answering to passengers' questions and it was a bit embarrassing. I want to clarify that it was only some of them, as others were perfectly fine.
Iberia was not been bought by IAG. IAG is a holding between IB and BAW.