It isn’t just the 752, I flew out of HKG on a sCO 777. The interior was nothing short of battered. Chipped shells, torn ottomans etc. Even in the darkest days after 9/11 that plane never looked that way. There is no reason it should now.
It bugged me enough I took a few pictures and sent them to Scott who I had ran into in Houston just few days prior. I know he has bigger issues to deal with but it is such a bad look and we are making so much money now there is no reason for it.
I was in Boston earlier this month and a 737 literally had the Globe logo peeling off the tail like the plane was molting.
The gate agent stated it was because the Tulip was coming back anyway.....I just didn’t touch any of that with a ten foot pole.
It is a problem, hopefully just short lived. I was on another 752 yesterday from EWR to Denver, I was in seat 1F. Actually the seat looked brand new, the bulkheads though are really shabby. So, nature called and I went to the lav, the front lav was occupied so I checked the one at the rear of First, the one E & F can share. It was “vacant”. I was absolutely appalled by how bad the conditions were and I too took pictures to send in. It was seemingly clean, but everything was just so old and worn that I simply couldn’t believe it. Just outside the Economy cabin looked very nice, all new seats and carpets etc, but this was basically their lav I presume (E+). A couple hours later, nature called again but this time I used the front lav by the flight deck door. It was perfect inside. Except for very old faucet design, it was “spiffy and new looking” so now I get it:
1: United knows how to renovate an old lavatory
2: United will do this for the premium cabin
3: Economy passengers are not worthy of a renovated lav
(Yet: the Economy tickets on that flight were very expensive, so buying up to F was a no brainer)
4: I can understand not pouring a lot money into something that is only going to have a very short life. But with every UA aircraft PACKED, that translates into many, many hundreds of thousands of passengers who will have to use these lavs before the 752s move on- how many years (roughly) do the UA752’s have left? If it’s more than 6 months- United, please fix all the lavatories, it’s the decent thing to do!
Complaining about that here. Really does you no good. Email, Tweet, Facebook, etc. UA.
But to let you know some info. 757 First Class Lavs get used about 1/3 the time Coach class Lavs get used. So the wear and tear will be considerable more in Coach Lavs.
I don’t go to social media to be one of the people among the others calling them “dog killers” and dredging up the “Dr Dao” disaster or “broken guitar”.
I will absolutely write them either through “contact us” on their website and upload my pictures, or paper letter by mail, and I have gotten returned emails (not form letters) or phone calls. Once I got a call from a famous United executive! So, they do read them.
I also let them know when they send me my post-flight survey and aside from clicking “extremely disappointed”- I also write using very strong, but professional language so it’s taken seriously.
The first class lav looked nothing like the worn out one. Not just less used. Everything was replaced with new modern mirrors, walls, lights (including the toilet) all except for the stainless steel sink.
Does anyone recall United Napkin sculptures that the FA’s used to put in the lavatories? They were like origami but with white fire resistant cloth napkins. They were a really nice touch, although I’m thinking 25 years ago!