I know there's a blip in service from mergers (saw it for more than a year at WN after they picked up AirTran), but this seems much worse at AS. This is worse than the TANGO days. It's as if the folks at HQ are so blinded by the decline in revenue that they're just trying to take the easy way out and cut expenses on the pax. Perhaps they need to look outside their offices by Angle Lake and look at that billboard with the giant Delta logo on it; or the billboard outside LAX or SFO that has Southwest or United on it. You can't compete with Southwest when they offer 10 flights and Alaska offers three.
EA CO AS wrote:o I've been loudly criticizing the passenger experience from the standpoint of lacking a mid-cabin lav. I know it costs more long term, but I believe it's worth it.
That ship sailed when the four or five 900s were retrofitted with the new seats. Not gonna happen ever again. Sadly.
EA CO AS wrote:o PDBs in F are easily done at other carriers, yet at AS they're hit-and-miss at best. Not sure why this wasn't rectified a long time ago.
PDBs were done on AS for years. Now they stopped them because "it's too hard for the crew to greet pax" and do a PDB.
EA CO AS wrote:o The Premium Class snack box is a joke. Either do a proper snack, or don't offer one at all and make the value proposition 3" more legroom and early boarding only.
Agree. I heard the snack boxes were getting cut. Not sure if that'll happen.
EA CO AS wrote:Now, these are, in the grand scheme of things, little first-world-problem issues, and ones that ultimately DO cost money, but you've got to spend money to make money, and I think change in tactics on these little things would help elevate (see what I did there?) AS above the DLs and B6s of the world for good.
B&B are too busy trying short term fixes to shore up the balance sheet for the stock analysts that they're going to hurt the airline in the long run.