Basic business and basic economics is really not that hard. I don't get why so many on this site have such a hard time with it.
Very interesting post, thanks for putting it up.
Sadly, it seems to me that a lot of people on this board will say that a lack of customer focus is irrelevant. The most important/only thing that matters is CASM and sticking as many people in a plane as possible to maximize profit. People 'want the cheapest flight possible and that's all that matters', and/or 'people want cheap flights and demand good service but you can't have both'. I'm 6' 4" and the last time I flew I barely fit in the bathroom I had to use. I guess we are getting to the point where passengers will have to make sure they finish their 'body maintenance' before they get on the plane because they can't fit in a restroom. Better make sure its only decaf coffee on those flights too.
no we are at the point that you need to pay more money to sit in a better seat with a better lav.
its really not that hard. I am about an inch shorter than you and magically when I fly I don't have issues with the lav, with pitch, with seat width etc.
Why? because I pay more for a seat in at least Y+ but mostly F if I have to fly.
and if it on the rare occasion I have to non-rev I don't complain if I get a crappy seat because I am probably saving a crap ton of money.
You know 1011, I get sort of tired at constantly hearing that a person understands economics on a.net only if you agree with rock bottom prices, stuffing every plane with more and more seats, selling lotto tickets, and inadequate service is the only way airlines can make money. Eventually the race to the bottom will reach the point that people will be forced to fly in planes that are so uncomfortable they will find other, slower, cheaper, and more comfortable transportation to get where they are going. It's not there yet, but its coming.
And by the way, the last time I flew I flew first class and used the forward restroom. I always fly Y+ or F these days, doing exactly what you supposedly 'suggest I do to get better service'. But I guess that didn't stop you from drawing conclusions and making statements about someone you have never met or talked to before. Thankfully I don't fly AA so I won't have to worry about the restrooms the original poster talked about, yet.
So let me ask you: the next time you use AA and use a bathroom with such a tiny sink and small space you will just say "Great! what a small sink, it's inconvenient and others would have trouble with it, but I saved a few bucks on my airfare and the airline is making more money for its shareholders."[/quote]
And I swear every other post on here someone is 6’4 or 6’5 *eye roll* the plane and the world isn’t built for most 6’4 or 6’5 tall people. Average height Joe and Susan will fit and won’t have an issue with 30” pitch. Average joe doesn’t care nor does he know about the woes of the giants who fly and how ‘inconvenient’ it is for them to use a lav on a piece of equipment flying through the air at close to 500mph at over 30,000 feet. What consumers have proven from the ‘race to the bottom’ as some of you on here call it, is that if Spirit airlines is cheaper, they will fly. They will complain yes but they will fly. Enough to force the legacy airlines to do whatever they can to compete for that lost revenue.
If we are all venting, I am sick of people whining about lav doors and backwards facing seats. In that same crew news video, customers paying for those backwards facing seats have written that they liked them. Vasu mentioned they also gotten complaints but nowhere near enough to justify retrofitting the cabins. If that doesn’t tell you that management listens to their customers, I don’t know what will.
If anything, my issue with AA is the inconsistency in service BUT that’s at ANY company. I’ve had and seen many amazing agents and flight attendants at AA and I’ve also seen some from both groups who’s attitudes were akin to someone who resided in hell. Other than that, their menu continually improves, service is modified, aircraft are updated. All the L-US airbus aircraft will have power ports at every seat by 2019. Most of not all of the wide bodies will have premium economy by this summer? Correct me please. Satellite internet, real food in the lounges instead of snacks, and a 3 class domestic product on transcons out of markets that can support it. Heck, I was ecstatic that they were testing the 321T on LAX-BOS. Anyways, let’s complain about a lav door and a sink because that defines what this amazing site with fellow airline geeks (who are mostly 6’4 and 6’5 apparently) has turned in to