oldannyboy wrote:scbriml wrote:So, DL suspends the employee, but the customer is wrong and "deserved it"?
Airliners.net defends the indefensible again. Am I surprised?
Suspending the employee doesn't tell us much. Apart from the fact that DL want to save their face at all costs.
I have a feeling the passenger was being rude, aggressive; plus I really don't agree with this new trend of using your mobile camera as a threatening weapon... Yes, I think he totally deserved it. I come from a customer service background and people can be aggressive, irrational, unfriendly, demanding, difficult, crazy....all of this in the space of a one minute conversation. The employee (no spring chicken there..) has probably just had enough of such individuals.
Watch all the video segments. The customer was persistent but calm. He had been ping-ponged back and forth to Hawaiian. He should have been helped, not threatened with jail. Yes, customers can be rude, but this guy was merely politely persistent.