usdcaguy wrote:klm617 wrote:usdcaguy wrote:Having been a baggage service agent, I can confirm that passengers, especially East Indian males, can throw terrible tantrums only seen in daycare centers. The guy was wrong for cussing him out. Personally, I would have seen whether we had the bag before sending him back to Hawaiian, but the rules are the rules regarding the final carrier.
First of all the man is the customer he pays for a service to get him and his belongings from point A to point B together. IF my suitcase that I paid for to be checked didn't arrive with me you better be doing everything in your power expeditiously to reunite me with my belongings that is your job end of story. God only knows how long this guy has be traveling because his initial flight was canceled and rebooked only to be stuck at your destination waiting to find out where your bag is and no one seems to be going over and above to help you resolve your issue. I'm sure if the man felt that his concern was being taken care of seriously we wouldn't even be having this thread but once again said airline CSA thinks they have the right to push customers around. If you don't want to deal with overbearing people that you shouldn't work in the service industry. If this man couldn't find the customers bag in the Delta system he should have been on the phone finding out where it was after all Delta was the initial service provider that this man purchased his ticket from.
It’s not the end of the story. The rule is that the final carrier must take the claim (the passenger becomes theirs) as long as there is a ticketing and baggage agreement in place. In this case, it was HA, and they likely weren’t doing their job. With the Delta app, you can check to see where your bag is. If it’s at the station, you can ask them for it. Realistically, DL should have already taken the bag to HA, so that should have been a mute point.
Not everyone has the app why should he download an app on his phone if he flies once or twice a year and further more why should he do the work that the Delta customer service agents should be doing for him and who's to say Delta ever got his bag over to Hawaiian if it was checked on the Delta flight and in their possession before his original flight was canceled.