ual763
Topic Author
Posts: 955
Joined: Sun May 14, 2017 11:46 am

Air Canada Computer Systems Down

Mon Mar 12, 2018 5:22 pm

https://globalnews.ca/news/4077437/air- ... -check-in/

I'm in the FLL airport and the Air Canada Rouge gates are packed beyond belief. They are not going anywhere for a while. Anyways, didn't this just happen to Air Canada earlier this year? It also seems to be happening much more to airlines around the World. Anyways, it is very chaotic here in FLL right now. One of the Delta gate agents here, has made the announcement: "Unlike our friends next door at Air Canada, Delta's System's are ready for launch, and we'll have you on your way for an on time departure here shortly." Apparently, he doesn't remember the massive outage(s) Delta has had this last year...

What can airlines do to prevent this sort of thing from happening in the future?
From flying to the NOTAM office
 
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CFM565A1
Posts: 392
Joined: Sat Aug 12, 2017 7:19 pm

Re: Air Canada Computer Systems Down

Mon Mar 12, 2018 5:42 pm

ual763 wrote:
https://globalnews.ca/news/4077437/air-canada-technical-issues-delays-check-in/

I'm in the FLL airport and the Air Canada Rouge gates are packed beyond belief. They are not going anywhere for a while. Anyways, didn't this just happen to Air Canada earlier this year? It also seems to be happening much more to airlines around the World. Anyways, it is very chaotic here in FLL right now. One of the Delta gate agents here, has made the announcement: "Unlike our friends next door at Air Canada, Delta's System's are ready for launch, and we'll have you on your way for an on time departure here shortly." Apparently, he doesn't remember the massive outage(s) Delta has had this last year...

What can airlines do to prevent this sort of thing from happening in the future?


Yeah he should learn to filter what he says over the PA... glad I got displaced for my flying duties today though.
Flown: C172-M/N/P/R/S , P2006T, PA-34-200T, DH8A/C Been on: B1900D, DH8A/C ERJ-145, CRJ-100/200, DH8D, CRJ-700/705/900, E-175/190, A319/320/321, 737-200/300/400/600/700/800/900ER/M8, MD-82/83, 757-200/300, 767-300, A330-300, 787-9, 777-300ER, F28-4000.
 
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canadianpylon
Posts: 363
Joined: Thu May 01, 2003 10:18 pm

Re: Air Canada Computer Systems Down

Mon Mar 12, 2018 5:58 pm

Didn't this just happen 2 weeks ago? Is this the IBM hosted components?
Always looking for the longest route with the most transfers.
 
sixtyseven
Posts: 807
Joined: Thu Nov 16, 2006 9:42 am

Re: Air Canada Computer Systems Down

Mon Mar 12, 2018 5:59 pm

Looks like it’s back up. Not sure how long it’ll take to recover.
Stand-by for new ATIS message......
 
evank516
Posts: 1990
Joined: Wed Mar 01, 2017 12:15 am

Re: Air Canada Computer Systems Down

Mon Mar 12, 2018 6:36 pm

My guess is that those AC agents, or whoever handles AC in FLL are pretty ticked off with that Delta agent right about now.
 
sixtyseven
Posts: 807
Joined: Thu Nov 16, 2006 9:42 am

Re: Air Canada Computer Systems Down

Mon Mar 12, 2018 6:49 pm

evank516 wrote:
My guess is that those AC agents, or whoever handles AC in FLL are pretty ticked off with that Delta agent right about now.


No kidding that a pretty cheap shot considering those agents had nothing to do with it.

Thats leaving the karma door wiiiiide open
Stand-by for new ATIS message......
 
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cranberrysaus
Posts: 229
Joined: Thu Jan 11, 2018 5:34 pm

Re: Air Canada Computer Systems Down

Mon Mar 12, 2018 6:54 pm

ual763 wrote:

One of the Delta gate agents here, has made the announcement: "Unlike our friends next door at Air Canada, Delta's System's are ready for launch, and we'll have you on your way for an on time departure here shortly." Apparently, he doesn't remember the massive outage(s) Delta has had this last year...


Sounds like it was a joke that wasn't thought all the way through.
 
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CFM565A1
Posts: 392
Joined: Sat Aug 12, 2017 7:19 pm

Re: Air Canada Computer Systems Down

Mon Mar 12, 2018 6:54 pm

sixtyseven wrote:
evank516 wrote:
My guess is that those AC agents, or whoever handles AC in FLL are pretty ticked off with that Delta agent right about now.


No kidding that a pretty cheap shot considering those agents had nothing to do with it.

Thats leaving the karma door wiiiiide open


As much as I don’t wish it on the passengers :devil:
Flown: C172-M/N/P/R/S , P2006T, PA-34-200T, DH8A/C Been on: B1900D, DH8A/C ERJ-145, CRJ-100/200, DH8D, CRJ-700/705/900, E-175/190, A319/320/321, 737-200/300/400/600/700/800/900ER/M8, MD-82/83, 757-200/300, 767-300, A330-300, 787-9, 777-300ER, F28-4000.
 
coolian2
Posts: 2483
Joined: Sun Oct 22, 2006 3:34 pm

Re: Air Canada Computer Systems Down

Mon Mar 12, 2018 7:01 pm

ual763 wrote:
One of the Delta gate agents here, has made the announcement: "Unlike our friends next door at Air Canada, Delta's System's are ready for launch, and we'll have you on your way for an on time departure here shortly."

Atlanta, we have an idiot.
Q300/ATR72-600/737-200/-300/-400/-700/-800/A320/767-200/-300/757-200/777-300ER/
747-200/-300/-400/ER/A340-300/A380-800/MD-83/-88/CRJ-700/-900
 
drgmobile
Posts: 980
Joined: Tue Aug 29, 2006 3:06 am

Re: Air Canada Computer Systems Down

Mon Mar 12, 2018 7:36 pm

ual763 wrote:
https://globalnews.ca/news/4077437/air-canada-technical-issues-delays-check-in/

I'm in the FLL airport and the Air Canada Rouge gates are packed beyond belief. They are not going anywhere for a while. Anyways, didn't this just happen to Air Canada earlier this year? It also seems to be happening much more to airlines around the World. Anyways, it is very chaotic here in FLL right now. One of the Delta gate agents here, has made the announcement: "Unlike our friends next door at Air Canada, Delta's System's are ready for launch, and we'll have you on your way for an on time departure here shortly." Apparently, he doesn't remember the massive outage(s) Delta has had this last year...

What can airlines do to prevent this sort of thing from happening in the future?


Air Canada gates at FLL are ALWAYS packed beyond belief and chaotic.

The system was affecting everything on the company's web site also. Tried to login earlier to do a few things and kaput. Second time I've had an issue with the Web site in as many weeks.
 
ual763
Topic Author
Posts: 955
Joined: Sun May 14, 2017 11:46 am

Re: Air Canada Computer Systems Down

Mon Mar 12, 2018 8:33 pm

evank516 wrote:
My guess is that those AC agents, or whoever handles AC in FLL are pretty ticked off with that Delta agent right about now.


Based on the look of the ACA agents & passengers' faces, they weren't too pleased. The DAL gate was literally the next gate over from the ACA flight. Had his PA volume all the way up too. Sounded like he was trying to do a comedic SWA style announcement. Everyone at the ACA gate heard it. There were a few ACA passengers at the gate tweeting about it too. Glad they've got it all sorted out now. But when I left FLL, it was still a mess with passengers for multiple delayed 767s crowding the entire terminal. The ACA agents were doing their best though, with the limited info they had.

Image
From flying to the NOTAM office
 
zrh177
Posts: 22
Joined: Thu Jun 16, 2016 9:32 am

Re: Air Canada Computer Systems Down

Mon Mar 12, 2018 10:25 pm

I distinctly recall Delta's system crashing into oblivion a few years ago...
 
flydude380
Posts: 259
Joined: Tue Nov 07, 2017 4:43 pm

Re: Air Canada Computer Systems Down

Tue Mar 13, 2018 8:08 am

I wonder if that agent will be disciplined? :)

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