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rrapynot
Topic Author
Posts: 71
Joined: Mon Aug 08, 2016 2:27 am

Reason for Hawaiian HA35 PHX-HNL diversion to OAK

Fri Apr 13, 2018 3:58 pm

HA35 PHX-HNL was diverted to Oakland after getting about halfway there on April 10. Anyone know the reason?
 
RushmoreAir
Posts: 88
Joined: Mon Nov 14, 2011 4:29 am

Re: Reason for Hawaiian HA35 PHX-HNL diversion to OAK

Fri Apr 13, 2018 8:36 pm

Rear cargo bay heater went INOP and there were three pets in that compartment.
NW UA DL F9 CO WN LO QF FI AC MU CA EU LH LX DY B6 AA HA NZ MW HU U2 SK AF EK IB HX WS G4 AZ IG 4B

The views and opinions as expressed in this post are entirely my own and are not those of my employer, Hawaiian Airlines, Inc
 
rrapynot
Topic Author
Posts: 71
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Re: Reason for Hawaiian HA35 PHX-HNL diversion to OAK

Fri Apr 13, 2018 9:51 pm

Thanks for that info. Surprised they turned back since it must have been just about as far back to OAK as compared to continuing on to HNL. Must be fear of bad publicity if a pet died.
 
azjubilee
Posts: 3721
Joined: Sat Apr 29, 2000 5:26 am

Re: Reason for Hawaiian HA35 PHX-HNL diversion to OAK

Fri Apr 13, 2018 9:55 pm

It wasn't that close to the halfway point, which is why it was quicker to return to OAK. Sounds like HA did the right thing for the guests and their pets. Publicity is always a factor in these situations, but the issue at hand and doing what's right, is what the airline and its personnel care most about.
 
DDR
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Re: Reason for Hawaiian HA35 PHX-HNL diversion to OAK

Fri Apr 13, 2018 10:06 pm

Congrats to the people at HA that made the decision to land asap so that the pets were ok.
 
reality
Posts: 435
Joined: Fri Apr 06, 2007 1:01 pm

Re: Reason for Hawaiian HA35 PHX-HNL diversion to OAK

Fri Apr 13, 2018 10:19 pm

Looks like this was a few days ago on Apr 10th. Flight time with the diversion to OAK was about 5 hours 12 minutes. Usual flight time to HNL from PHX on this flight is about 6 1/2 to 6 3/4 hours. So it looks like they got to OAK about an hour and a half sooner than they would have arrived in HNL if they had not diverted. Some passengers may not have been happy, but hopefully the dogs/pets were.
 
ucdtim17
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Joined: Fri Jun 03, 2016 6:38 pm

Re: Reason for Hawaiian HA35 PHX-HNL diversion to OAK

Fri Apr 13, 2018 10:39 pm

The plane appears to have spent 12 hours at OAK before departing to HNL https://flightaware.com/live/flight/HAL ... /KOAK/PHNL

I assume everyone was just stuck with the 12+ hour delay? Or was there another flight added that FA isn't showing?
 
MSJYOP28Apilot
Posts: 439
Joined: Tue Jul 21, 2009 2:09 am

Re: Reason for Hawaiian HA35 PHX-HNL diversion to OAK

Fri Apr 13, 2018 10:52 pm

ucdtim17 wrote:
The plane appears to have spent 12 hours at OAK before departing to HNL https://flightaware.com/live/flight/HAL ... /KOAK/PHNL

I assume everyone was just stuck with the 12+ hour delay? Or was there another flight added that FA isn't showing?


Likely they were stuck with the delay and some pax probably re-booked if possible. OAK and PHX are Hawaiian outstations. No spares are likely to be available and it would probably take close to 12 hours to get a crew organized and flown in from their HNL hub as a rescue mission assuming they even had a spare to use in HNL.
 
Chasensfo
Posts: 253
Joined: Wed Jan 02, 2013 2:07 am

Re: Reason for Hawaiian HA35 PHX-HNL diversion to OAK

Fri Apr 13, 2018 11:16 pm

Hopefully the pets are OK with the heater going INOP.

Despite the way they are portrayed as cynical and greedy corporations, the daily operations at a major airline are still run by individual people. These people, usually anyway, are not bad people and don't want to standby and let bad things happen to you, your bags, or especially your pets. I would hope that all crews/dispatchers would make this same decision given the circumstances.

MSJYOP28Apilot wrote:
ucdtim17 wrote:
Likely they were stuck with the delay and some pax probably re-booked if possible. OAK and PHX are Hawaiian outstations. No spares are likely to be available and it would probably take close to 12 hours to get a crew organized and flown in from their HNL hub as a rescue mission assuming they even had a spare to use in HNL.


Operationally, I would have to say that while Hawaiian seems to be plagued with lengthy mechanicals on the A330 fleet, they rarely cancel. Very rarely. Hawaiian has got to be the most innovative carrier serving SFO when it comes to rescue flights. I have seen them ferry planes in from OGG and HNL several times, as well as re-route planes on the way to/from PAE for work or planes that just finished NFL charters to keep the flights going. They'll even sub in a 767 if they have to. Once an HNL flight broke after an all-day rolling mechanical. They ferried in an A330 from OAK that dropped off the Oakland Raiders, it operated the stranded flight, then the A330 that broke was fixed over night and ferried to OAK for an on-time departure. But the best time was when a cleaning truck smacked the nose gear. Hawaiian chartered a Ameristar DC-9-10 with a new nose cone from PAE(I know, right? For an Airbus nosecone), parked it on the international terminal, fork-lifed it off the DC-9 and installed it on the A330, then the A330 was off to HNL! Amazing.

I'd venture to guess these pax got to HNL with realistically minimal delay for the circumstances.
 
azjubilee
Posts: 3721
Joined: Sat Apr 29, 2000 5:26 am

Re: Reason for Hawaiian HA35 PHX-HNL diversion to OAK

Fri Apr 13, 2018 11:38 pm

Thankfully, the pets were alive upon arrival in OAK. The lengths that HA went to ensure the guests and their pets were cared for, will never be appreciated here and were never publicized.

The subsequent delay after arrival had noting to do with the mx issue. It had everything to do with crew duty times. The part 117 rules are restrictive and without a pilot crew base on the west coast, long crew rest delays are inevitable in times like this. Most pax were rebooked in other airlines, some on HAL and the plane ferried back to HNL.

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