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Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sat May 12, 2018 9:25 pm
by Bald1983
ericm2031 wrote:
United Airline wrote:
Go to:

https://www.bizjournals.com/newyork/new ... j=81444431

What does this mean?

While DL and AA are offerring free meals on certain domestic flights in Y, UA is still not doing this.


But in E+, UA is on the transcons. I think the general US consumer has grown accustomed to not getting meals on domestic flights and don't choose their flights based on that...especially on the quality of the food that is being served.

But this is about the premium cabin. AS Gordon Bethune once said, "It is possible to make a pizza so cheap that no one will eat it."

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sat May 12, 2018 9:27 pm
by einsteinboricua
hayzel777 wrote:
A cheese plate is considered "lunch", some fruits and a scone or muffin, or a wrap that is 1/3 or less of a McDonald's wrap is considered a full "meal" for flights under 4 hours. The main implication here is that most of the domestic routes are under four hours, so this is the new standard of catering for F. Even the FA's are deeply embarrassed by these changes.

Looks like Americans have a weird definition of what passes as a meal. My last UA flight was SFO-IAD...a stroopwafel was the "breakfast snack" offering. They didn't have any hot items for sale either (which also always contain cheese).

I just binge eat at the airport and bring a couple of snacks just in case. I would have complained were it not for the fact that I was bumped to E+ and the extra space (and empty middle seat) made for an enjoyable 5 hour flight.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sat May 12, 2018 9:29 pm
by Bald1983
UA777EWRTLV wrote:
These “big adjustments” consist of the following:
- removing tomato juice and Sprite Zero from beverage options
- some cutbacks to first class meals on domestic flights under four hours (i.e. some flights going from hot meal to cold meal <sandwich or salad of some sort>)


Going from meals to snacks in your premium cabin is huge.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sat May 12, 2018 10:58 pm
by kgaiflyer
"My last UA flight was SFO-IAD...a stroopwafel was the "breakfast snack" offering. They didn't have any hot items for sale either"

I did DCA-SFO a month ago on a UA 753.

We had BoB - but not free food. And I passed on the stroopwafle which is candy - not food.

Back in 33D, I bought a *still warm* 'Southwest Omelet' (with cheese and sausages) and two 'Bloody Mary's'. Within seconds they had emailed me a receipt for the purchases.

They had some good food for those not flying transcon on the cheap. :roll:

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sat May 12, 2018 11:38 pm
by MSPNWA
I wish there was this much backlash when Pepsi products were lost at UA, AA, and NW. Crazy how tomato juice, a drink I rarely see asked for, gets treated like the most important thing ever.

Another thing to note is that DL has also been silently reducing its meal offerings. The premium transcons in D1 have seen significant cuts since complementary upgrades were brought back. And there's quite a few flights now were UA has that snack course, but DL has just a snack basket. In those cases UA is now ahead. Nothing to crow about of course, but there's more than one carrier with pathetic food offerings.

ua900 wrote:
United Airline wrote:
Do they serve HOT MEAL at all?


You're asking the same questions over and over. Did you not read reply #73 somehow? Was it too hard for you to open the link to see what exactly the free meals consist of?

DL offers free meals in 12 domestic economy markets: http://news.delta.com/delta-debuts-free ... 12-markets


Post #73 doesn't answer the question. The question is if DL serves hot meals. Your information gives an incomplete answer.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sat May 12, 2018 11:43 pm
by MartijnNL
Pbb152 wrote:
And I will have you know that I wasn’t speaking in stereotypes, but rather addressing a specific instance where a poster talked of having two sandwiches and three drinks on a 1.5 hour flight. But I wouldn’t want to push you off your high horse.

Are you annoyed that KLM gives you that much on a short flight and United Airlines so little on a long flight? Even nothing on a ten hour domestic flight?

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sun May 13, 2018 12:11 am
by MartijnNL
ua900 wrote:
Sure, the Euro food is somewhat better if you consider hot meal served on china during 1.5 hour flight, but you'll be stuck at a 30-32 inch pitch seat with that little table in the middle.

I paid 16 euro's more for Economy Comfort, which offers a 35 inch seat pitch. And the seat next to me stayed empty. But that was luck. ;)

ua900 wrote:
I'd rather have a wider seat with a much larger pitch as in the standard US domestic first setup. What's more, the US 3 now routinely fly flat bed wide bodies between hubs. (...) I had a UA flight from SFO-LAX two weeks ago on a 752 with flat beds.

What's the point of having a flat bed for a flight that lasts less than an hour? For me 35 inch pitch and some catering is more than enough.

ua900 wrote:
I can't picture LH (or AF, BA, KL) comping that or even running these between say AMS-CDG on a regular basis.

You can get a flat bed on Finnair who operates the Airbus A350 daily between Helsinki and London. Or maybe on the daily LAN/Latam Boeing 787 flight between Frankfurt and Madrid. There are more.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sun May 13, 2018 12:13 am
by FlyHappy
flyfresno wrote:

I'm not sure how complicated the logistics are, but I am surprised that US airlines don't offer more "order ahead" meal options domestically, mostly for first class, but even for coach pax at a price. Looking at an airline like AirAsia, passengers have about 20 choices including many that are allergy and vegetarian friendly, and while I don't have any data to say for sure (there is no direct nutrition info, but you can sort of guess which items are high/low in fat/protein/carbs), quite a few seem to be on the healthier side, especially compared to US meals.

Also, just opinion, but I don't feel that food *has to be* high fat/salt/sugar to taste good at 39,000ft, but airlines are responding to passengers' tastes. There are two things going on here:

1) I believe that most Americans' taste buds are conditioned to expect high amounts of those three things to begin with, even on the ground, so while airlines might need to put *more* of them in to get the same effect, it's not JUST the altitude. I think that vegetables and fruit largely taste the same, and as long as chefs use a *slightly* fattier cut of meat (chicken thighs vs breasts, for example) that won't dry out too much, a lot of extra fat/salt/sugar does not really need to be added to whole foods for them to taste the same as they would in a healthy form on the ground.

2) I would guess that many people "splurge" on planes, so they don't care as much about what they are eating. Yeah, they might skip something like a jell-o salad with whipped cream on top, but for a high fat/salt dish like fettuccine alfredo, most people are going to look at it and say, meh, it's only this one meal. Of the people who would look at both fettuccine alfredo and the fatty cut of steak with mashed potatoes while on the ground and say "wow, both of these are unhealthy, I want neither," some likely just apply a "cheat meal" in the air, so there isn't enough left to convince the airlines to change.


It should be obvious that the US Majors don't want to cater. They have decades of history to draw on, a fickle audience (in many ways), and now understand there's no upside, and little incremental revenue. One only has to look at the commercial success of Southwest to see this in action. It seems likely that domestic ops will find a natural "market equilibrium" where no catering of any kind is an established norm. Though I think its crazy that transcon length and longer flights are going/gone to that model, unless something unforeseen changes, it looks as that's likely. It possible the next gen of aircraft could be specialized enough for these routes as to not account for things like ovens and greatly reduced galley space, so that full pax catering isn't possible (not even optional order ahead).

The rest of your ideas I find hilarious :) No one is "splurging" on a plane (maybe a few in premium, offered genuinely premium fare... not the US4); people are simply hungry, and this is there only option. Its not a "cheat meal", its the "only meal". Many fliers don't have the luxury of time ahead to dine in terminal or bring their own, for a huge variety of reasons.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sun May 13, 2018 12:23 am
by MartijnNL
AIR MALTA wrote:
The worst has to be British Airways. Only luke warm tap water is free in Economy shorthaul.

That sounds terrible. My last flight on British Airways was in 2004. It could well stay that way.

But I still remember the sandwich I got on that flight from Manchester to Amsterdam. It was so big that I took it home to show it to my wife. I ate it later that day and kept the box it was in for some time. It had a beautiful World Tail design.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sun May 13, 2018 12:46 am
by Super80Fan
Typical UA, punishing the very people keeping them in business. Surprised the FA's don't walk up the aisle asking if you want to be punched in the stomach or the head.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sun May 13, 2018 12:52 am
by admanager
[quote="
Thanks for the info. Do they serve HOT MEAL at all?[/quote]
I'm by no means an AS fan boy, but being Seattle based I frequently end up there. AS offers hot Buy on Board in Y on flights over 2 hours. They're not bad and with Zero dark 30 departure out of SEA it fills the bill.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sun May 13, 2018 1:07 am
by MartijnNL
I just found this:
http://www.chicagotribune.com/business/ ... story.html

Tomato juice is back on the menu.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sun May 13, 2018 6:23 am
by Pbb152
MartijnNL wrote:
Pbb152 wrote:
And I will have you know that I wasn’t speaking in stereotypes, but rather addressing a specific instance where a poster talked of having two sandwiches and three drinks on a 1.5 hour flight. But I wouldn’t want to push you off your high horse.

Are you annoyed that KLM gives you that much on a short flight and United Airlines so little on a long flight? Even nothing on a ten hour domestic flight?


I live in Asia. Most of my travel is intra Asia. So I don’t really care. If you really want to know, I agree that it is BS that UA doesn’t serve a meal on a Newark to Honolulu flight. But would I boycott them because of it? Absolutely not. I’d buy something at the airport and bring it onboard. And I certainly wouldn’t be upset if I didn’t get a meal on a 1.5 hour flight. It’s all about perspective. I’m about to board a 1 hour flight right now in Asia. On a full service carrier. I’m eating a light meal at the airport because I’m not sure if a meal will be served on such a short flight. If it is, great. If not, I am a big boy and will survive to live another day.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sun May 13, 2018 6:40 am
by ctrabs0114
United Airline wrote:
Most of my American friends don't seem to care. Asians and Europeans do.Why?


Can't speak for others, but as a regular WN flyer out of PIT, my solution is pretty simple (at least when flying out of PIT): buy your meal at the terminal before you board. For whatever reason, the prices at some food concessions at PIT (at least McDonald's, Chik-fil-a and Dunkin Donuts) is comparable or only slightly higher than non-airport locations. Yes, I know, this is unusual compared to most airports, but that's one reason I really enjoy flying out of PIT. If it's a relatively short flight of, say, under two hours, lack of meal service is not really that big of a deal, but if I were to fly from, say, PIT to LAX, it might be.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Mon May 14, 2018 6:34 am
by admanager
DL has now dropped the snack basket for Comfort + (banana, candy bars, chips etc), price of fuel being felt or aligning with UA?

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Mon May 14, 2018 6:44 am
by ual763
admanager wrote:
DL has now dropped the snack basket for Comfort + (banana, candy bars, chips etc), price of fuel being felt or aligning with UA?


I called it. Watch for American next. This is going to be the new norm across all US Airlines. Just watch. It is absolutely fuel.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 12:26 am
by LAXintl
Now the premium meal cuts are reversed:

We want our customers to know that we value and appreciate them and that we’re listening. Our customers told us that they were not happy about the menu modifications so we made the decision to reverse the changes and return our meal service to our previous offerings.

=

What a PR mess UA created for itself.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 1:06 am
by ual763
LAXintl wrote:
Now the premium meal cuts are reversed:

We want our customers to know that we value and appreciate them and that we’re listening. Our customers told us that they were not happy about the menu modifications so we made the decision to reverse the changes and return our meal service to our previous offerings.

=

What a PR mess UA created for itself.


Oh, thank God!

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 2:51 am
by jetero
We can go back to “stuffing our faces” again!

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 3:28 am
by TEY1330
Sounds like they decided they didn’t want to cede paid F revenue to AA and DL, in many cases.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 4:03 am
by n7371f
The obvious question here is why United couldn't figure this out ahead of time. Who, if anyone, is paying attention to customer feedback? This event makes it appear that UA/Kirby just went ahead nillywilly and institute a negative change without any use of knowledge. You're telling me UA internally had no idea that a service withdrawal like this would have such negative consequences? Where is the customer intelligence?

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 4:15 am
by UPlog
I don't think United has a clue if they are coming, or going.

These policy changes and abrupt 180s are all self-inflicted wounds. Crazy stuff happening over at Willis.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 5:46 am
by TEY1330
admanager wrote:
DL has now dropped the snack basket for Comfort + (banana, candy bars, chips etc), price of fuel being felt or aligning with UA?


https://www.delta.com/content/www/en_US ... -plus.html

Don’t think so.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 7:34 am
by questions
n7371f wrote:
The obvious question here is why United couldn't figure this out ahead of time. Who, if anyone, is paying attention to customer feedback? This event makes it appear that UA/Kirby just went ahead nillywilly and institute a negative change without any use of knowledge. You're telling me UA internally had no idea that a service withdrawal like this would have such negative consequences? Where is the customer intelligence?


Where is executive intelligence?

UA is absolutely being run by bean-counting, race-to-the-bottom, get-rich-quick-on-executive-compensation idiots.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 2:48 pm
by atlflyer

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 4:58 pm
by N505fx
questions wrote:
n7371f wrote:
The obvious question here is why United couldn't figure this out ahead of time. Who, if anyone, is paying attention to customer feedback? This event makes it appear that UA/Kirby just went ahead nillywilly and institute a negative change without any use of knowledge. You're telling me UA internally had no idea that a service withdrawal like this would have such negative consequences? Where is the customer intelligence?


Where is executive intelligence?

UA is absolutely being run by bean-counting, race-to-the-bottom, get-rich-quick-on-executive-compensation idiots.



They tried to run it like Continental....and we see where that got them...now they are trying to run it like a railroad or HP!!! Its like 80 years of amassed airline intelligence and acumen stayed in Elk Grove and Willis tower is filled with a bunch of mid-west consultants, bean counters and people who have never experienced their own product...SMH and sad!

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 5:31 pm
by drdisque
You guys don't really understand how an airline (or any large company for that matter) is run.

This is how it likely happened: CFO based on board feedback says airline needs across the board operating budget cuts. Each department has to come up with how that will happen. Catering goes to their teams and sees what cuts would meet the requirement and in their opinion, cause the least pain. They come up with eliminating tomato juice (which they likely have data from the catering contractors that almost nobody orders) and changing the window for hot meals in domestic F. They go back to Finance with their recommendations. Finance reviews that the cost savings they are claiming are realistic and then the changes go back to catering to be implemented.

Nowhere here are the executives sitting around a table saying "I know! We should get rid of tomato juice!"

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 5:47 pm
by aaexecplat
drdisque wrote:
You guys don't really understand how an airline (or any large company for that matter) is run.

This is how it likely happened: CFO based on board feedback says airline needs across the board operating budget cuts. Each department has to come up with how that will happen. Catering goes to their teams and sees what cuts would meet the requirement and in their opinion, cause the least pain. They come up with eliminating tomato juice (which they likely have data from the catering contractors that almost nobody orders) and changing the window for hot meals in domestic F. They go back to Finance with their recommendations. Finance reviews that the cost savings they are claiming are realistic and then the changes go back to catering to be implemented.

Nowhere here are the executives sitting around a table saying "I know! We should get rid of tomato juice!"


I agree with some of this, but not all. So you think that Kirby didn't see a single one of the suggested changes after they were submitted to Finance?

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 5:52 pm
by flyguy84
These changes and reversals are most likely directly linked to Andrew Levy’s departure.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 6:03 pm
by drdisque
aaexecplat wrote:
drdisque wrote:
You guys don't really understand how an airline (or any large company for that matter) is run.

This is how it likely happened: CFO based on board feedback says airline needs across the board operating budget cuts. Each department has to come up with how that will happen. Catering goes to their teams and sees what cuts would meet the requirement and in their opinion, cause the least pain. They come up with eliminating tomato juice (which they likely have data from the catering contractors that almost nobody orders) and changing the window for hot meals in domestic F. They go back to Finance with their recommendations. Finance reviews that the cost savings they are claiming are realistic and then the changes go back to catering to be implemented.

Nowhere here are the executives sitting around a table saying "I know! We should get rid of tomato juice!"


I agree with some of this, but not all. So you think that Kirby didn't see a single one of the suggested changes after they were submitted to Finance?


Maybe he was briefed on them after they had already been agreed upon by Finance and Catering. At that point saying no is going to piss off Finance and Catering as they will have to go back to the drawing boards and find somewhere else to cut or will have to get an exception to the board/CFO's edict.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 6:24 pm
by questions
drdisque wrote:
You guys don't really understand how an airline (or any large company for that matter) is run.

This is how it likely happened: CFO based on board feedback says airline needs across the board operating budget cuts. Each department has to come up with how that will happen. Catering goes to their teams and sees what cuts would meet the requirement and in their opinion, cause the least pain. They come up with eliminating tomato juice (which they likely have data from the catering contractors that almost nobody orders) and changing the window for hot meals in domestic F. They go back to Finance with their recommendations. Finance reviews that the cost savings they are claiming are realistic and then the changes go back to catering to be implemented.

Nowhere here are the executives sitting around a table saying "I know! We should get rid of tomato juice!"


I doubt the cuts were based on BOD feedback. The CFO is fully aware of the financial targets — his/her millions of dollars in compensation is tied to them. The CFO is also very aware of the current financial performance of the company and the levers to pull (for clarity, tomato juice is not a lever).

Agree that functions and departments are given adjusted budgets to which they need to comply. All along I have wondered about why tomato juice. Passenger preferences change over time. If passengers aren’t drinking tomato juice then it can’t be a huge line item expense although there’s probably some expense associated with flying around a few cans on each flight. So how much did UA really think it was going to save?

Or could it have come from the caterers (outsourced to third party)... “Hey UA, can you help us manage our costs? You have a lot of beverage options which creates complexity on our end as well as inventory cost to make sure all beverages are in stock to be placed on the catering carts at all of our facilities. Tomato juice and Sprite Zero are not consumed that much and have the lowest inventory turns. We know it doesn’t sound like much, but if we can simplify the beverages on the carts it will really help us out a lot.”

While I’m no fan of UA the intent may have been good and data (eg, inventory turns) may have been used. However US3 airlines have such a crappy reputation any cut is seen as one more on the list to death by a thousand paper cuts. If tomato juice had been a huge cost savings UA would have endured more noise.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 6:28 pm
by questions
flyguy84 wrote:
These changes and reversals are most likely directly linked to Andrew Levy’s departure.


Over tomato juice? I doubt it.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 7:10 pm
by springtx
Good to see UA has changed the pull back on food and will stay with what they have been serving.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 7:13 pm
by springtx
Dupe

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Fri May 18, 2018 8:06 pm
by aaexecplat
drdisque wrote:
aaexecplat wrote:
drdisque wrote:
You guys don't really understand how an airline (or any large company for that matter) is run.

This is how it likely happened: CFO based on board feedback says airline needs across the board operating budget cuts. Each department has to come up with how that will happen. Catering goes to their teams and sees what cuts would meet the requirement and in their opinion, cause the least pain. They come up with eliminating tomato juice (which they likely have data from the catering contractors that almost nobody orders) and changing the window for hot meals in domestic F. They go back to Finance with their recommendations. Finance reviews that the cost savings they are claiming are realistic and then the changes go back to catering to be implemented.

Nowhere here are the executives sitting around a table saying "I know! We should get rid of tomato juice!"


I agree with some of this, but not all. So you think that Kirby didn't see a single one of the suggested changes after they were submitted to Finance?


Maybe he was briefed on them after they had already been agreed upon by Finance and Catering. At that point saying no is going to piss off Finance and Catering as they will have to go back to the drawing boards and find somewhere else to cut or will have to get an exception to the board/CFO's edict.


That is called "leadership". If Kirby can't do that, he should manage a local pizza takeout kitchen by himself...If he is not willing to go to bat for what's right, for what is consistent with company goals and customer expectations over some stooges in catering and finance, just get the heck out of management. I know what I am speaking of...I overrule bean counters in our business all the time. It isn't hard...but you have to have cojones...

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sat May 19, 2018 6:17 pm
by admanager
TEY1330 wrote:
admanager wrote:
DL has now dropped the snack basket for Comfort + (banana, candy bars, chips etc), price of fuel being felt or aligning with UA?


https://www.delta.com/content/www/en_US ... -plus.html

Don’t think so.[/quote
Then I need to complain.
DL 1588 on May 9 didn't do it
DL 2009 on May 13 didn't do it
DL 2009 on April 22 didn't do it
DL 1444 on April 17 didn't do it.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sat May 19, 2018 6:34 pm
by LMFNINJA
LAXintl wrote:
Now the premium meal cuts are reversed:

We want our customers to know that we value and appreciate them and that we’re listening. Our customers told us that they were not happy about the menu modifications so we made the decision to reverse the changes and return our meal service to our previous offerings.

=

What a PR mess UA created for itself.


It seems United goes from one public relations disaster to another. Their management must be the most incompetent in the industry.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sat May 19, 2018 6:43 pm
by slcdeltarumd11
LMFNINJA wrote:
LAXintl wrote:
Now the premium meal cuts are reversed:

We want our customers to know that we value and appreciate them and that we’re listening. Our customers told us that they were not happy about the menu modifications so we made the decision to reverse the changes and return our meal service to our previous offerings.

=

What a PR mess UA created for itself.


It seems United goes from one public relations disaster to another. Their management must be the most incompetent in the industry.


Agreed. United has to offer something over Spirit or we will all just fly spirit. United barely offers much over Spirit, frontier or allegiant. They have cut to the limit here.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sat May 19, 2018 6:44 pm
by dc10co
The funny thing is about 3-4 years ago UA tried to make the same cuts to the meal service in F and was met with a huge backlash, much in line with what happened this time. You think they would’ve learned the first time...

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sat May 19, 2018 7:01 pm
by DDR
Passengers do actually order and drink tomato juice. If you are hungry and there is no meal service, tomato is pretty filling as opposed to the other juices carried. Add some peanuts or pretzels and it will tide you over for a few hours. Maybe it's more expensive than other juices but I can't imagine that bloody mary mix is cheaper based on grocery store prices.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sat May 19, 2018 7:09 pm
by MSPNWA
Do people honestly think airlines are this stupid? What's plausible is what has been mentioned by some - this was a deliberate strategy. What you do is make a series of cuts. When you make a significant cut that you know will likely go too far, you quickly reverse the decision "based on feedback" and return to the level of a previous cut. This fools passengers into thinking you're listening, and it makes that previous cut - the true goal - more palatable and now the accepted standard service. In the end the airline gains the cut they desired, and instead of making everyone mad, they create goodwill with some by the fake "we're listening".

questions wrote:
UA is absolutely being run by bean-counting, race-to-the-bottom, get-rich-quick-on-executive-compensation idiots.


And yet UA is undoubtedly spending more on their premium international product than the other two legacies. UA's own actions contradict your statement. If anything, UA is the least bean counting of the U.S. majors. They arguably could use more bean counters.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sat May 19, 2018 8:38 pm
by questions
MSPNWA wrote:

questions wrote:
UA is absolutely being run by bean-counting, race-to-the-bottom, get-rich-quick-on-executive-compensation idiots.


And yet UA is undoubtedly spending more on their premium international product than the other two legacies. UA's own actions contradict your statement. If anything, UA is the least bean counting of the U.S. majors. They arguably could use more bean counters.


Only to the extent they are playing investment catch up due to years of poor choices. Normalized across ongoing operating costs to provide product and services for Polaris, Delta One and American Business Class, I doubt it.

Re: United Airlines makes big adjustments in onboard food and beverage

Posted: Sat May 19, 2018 8:46 pm
by springtx
Why are we still talking about this, UA said they are NOT going to change the Food, it will stay as is.