https://www.msn.com/en-us/travel/news/d ... spartanntp

I was wondering if any of you know more about this.

If true this would be very bad for the airline. I mean, that is the key reason they were hired in the first place..
Or maybe there's something more behind? Knowing DL, it would seem very strange for them to act this way...if anything they seem to place a value on multi-language staff.
Your take on this story?

According to the article, DL claims the agents violated ticketing and fare rules.

Why is this fake news? That would imply a story that is fabricated. This is an actual lawsuit filed in King County Superior Court. Does the case have merit? Let the courts decide.

airlineaddict wrote:

According to the article, DL claims the agents violated ticketing and fare rules.

Delta claims the women were “appropriately terminated because the company determined they violated ticketing and fare rules.”

The women, however, argue that the upgrades they issued were “common practice.”

“Other agents do it, on a daily basis,” Song said.

I can assure you that upgrades on long-haul international Delta flights are not issued as common practice or on a daily basis. The only way you get an upgrade on a long-haul international flight is with a Diamond Medallion global upgrade certificate (space available) or if it is an op-up situation (operational upgrade because economy is oversold, in which case upgrades are processed according to upgrade list, e.g. Diamond Medallion on highest fare first and so on). The whole "other people do it" defense is not a great one.

Sub rosa

Although the article is talking about the Korean-Americans, I've actually been surprised by how lenient Korean agents in Korea (ICN and GMP) are so lenient about the airline policies.
I go to Korea a lot to visit family, and whenever I fly back on United, I've never met a single agent who pinpointed how the second baggage is chargeable (they only let one baggage free for check-in). They just gave it away for free. Not only that, they gave me Economy Plus seats for free sometimes even though the flight was not overbooked.
Similar things happened when I flew on SQ, OZ, and TG out of ICN. Such as overweight baggage, upgrading even though the ticket says not upgradeable, etc.

Sometimes I wonder know if airlines are aware of what their ICN agents are doing.

They were terminated because they were selling upgrades to Delta One and pocketing the money. They would sell a friend a buddy pass, when friend arrived, they would sell them a D1 seat for peanuts putting them in D1 ahead of non-rev employees. They had their friends go buy a $300-400 ticket on Expedia and upgrade them for a couple hundred bucks.
Atlanta watches what everyone at the gate does on the computer. They caught on to what was going on and got corporate security involved. Corporate security caught them red handed. There were also complaints from passengers and other employees that they refused to makes announcements in English or speak to coworkers and passengers in English. Not everyone flying to ICN speaks fluent Korean. This will get tossed very quickly once the evidence is submitted.

dmorbust wrote:

airlineaddict wrote:

According to the article, DL claims the agents violated ticketing and fare rules.

Delta claims the women were “appropriately terminated because the company determined they violated ticketing and fare rules.”

The women, however, argue that the upgrades they issued were “common practice.”

“Other agents do it, on a daily basis,” Song said.

I can assure you that upgrades on long-haul international Delta flights are not issued as common practice or on a daily basis. The only way you get an upgrade on a long-haul international flight is with a Diamond Medallion global upgrade certificate (space available) or if it is an op-up situation (operational upgrade because economy is oversold, in which case upgrades are processed according to upgrade list, e.g. Diamond Medallion on highest fare first and so on). The whole "other people do it" defense is not a great one.

If there are open Delta One seats, you can score an upgrade for about $2500, day of departure to ICN.

Sancho99504 wrote:

They were terminated because they were selling upgrades to Delta One and pocketing the money. They would sell a friend a buddy pass, when friend arrived, they would sell them a D1 seat for peanuts putting them in D1 ahead of non-rev employees. They had their friends go buy a $300-400 ticket on Expedia and upgrade them for a couple hundred bucks.
Atlanta watches what everyone at the gate does on the computer. They caught on to what was going on and got corporate security involved. Corporate security caught them red handed. There were also complaints from passengers and other employees that they refused to makes announcements in English or speak to coworkers and passengers in English. Not everyone flying to ICN speaks fluent Korean. This will get tossed very quickly once the evidence is submitted.

Not a great strategy to file a suit like this. It incentivises DL to involve law enforcement, and I wouldn't be surprised to find that they soon have been arrested.

It is theft, plain and simple. Giving upgrades to people they don't know that they think deserve it is one thing. Doing the same thing for relatives or friends and being paid for it, and participating in the scheme by which these relatives and friends cheat the system, giving them info on how to do it, is just flat-out criminal.

"Everybody does it" is never going to be a defense when you are caught.

wjcandee wrote:

Sancho99504 wrote:

They were terminated because they were selling upgrades to Delta One and pocketing the money. They would sell a friend a buddy pass, when friend arrived, they would sell them a D1 seat for peanuts putting them in D1 ahead of non-rev employees. They had their friends go buy a $300-400 ticket on Expedia and upgrade them for a couple hundred bucks.
Atlanta watches what everyone at the gate does on the computer. They caught on to what was going on and got corporate security involved. Corporate security caught them red handed. There were also complaints from passengers and other employees that they refused to makes announcements in English or speak to coworkers and passengers in English. Not everyone flying to ICN speaks fluent Korean. This will get tossed very quickly once the evidence is submitted.

Not a great strategy to file a suit like this. It incentivises DL to involve law enforcement, and I wouldn't be surprised to find that they soon have been arrested.

It is theft, plain and simple. Giving upgrades to people they don't know that they think deserve it is one thing. Doing the same thing for relatives or friends and being paid for it, and participating in the scheme by which these relatives and friends cheat the system, giving them info on how to do it, is just flat-out criminal.

"Everybody does it" is never going to be a defense when you are caught.

They've basically put Delta on trial in the court of public opinion. It's a gutsy move, but one that will ultimately fail IMO.

What I find ballsy of these women is that they're also trying to layer discrimination and sexual harassment into the mix as well to add a heavier punch. If they were being sexually harassed why didn't they just quit and file a suit then? This stinks of just trying to pull another scam on DL. These Koreans women are ruthless, have no moral backbone and are banding together in a pack to strengthen their case. Hope it fails.

Sancho99504 wrote:

dmorbust wrote:

airlineaddict wrote:

According to the article, DL claims the agents violated ticketing and fare rules.

Delta claims the women were “appropriately terminated because the company determined they violated ticketing and fare rules.”

The women, however, argue that the upgrades they issued were “common practice.”

“Other agents do it, on a daily basis,” Song said.

I can assure you that upgrades on long-haul international Delta flights are not issued as common practice or on a daily basis. The only way you get an upgrade on a long-haul international flight is with a Diamond Medallion global upgrade certificate (space available) or if it is an op-up situation (operational upgrade because economy is oversold, in which case upgrades are processed according to upgrade list, e.g. Diamond Medallion on highest fare first and so on). The whole "other people do it" defense is not a great one.

If there are open Delta One seats, you can score an upgrade for about $2500, day of departure to ICN.

That would be the fare difference between that Delta One seat and your current fare. The point is - no free upgrades on Delta long-haul international outside of op-ups (which then follow upgrade list order).

If guilty, these women should pay a price greater than termination. They should be prosecuted for theft and required to reimburse Delta for legal fees and expenses if their claims of sexual harassment and discrimination are deemed to be baseless.

Allow me to take part in an interesting conversation about a sensitive subject. An airline in its hub,and we are speaking of ATL not ATH, simply cannot monitor every agent.It just can't be true.This happens only at casinos where the stakes are high indeed. So agents have their perks. Don't get me wrong, personally I would not risk doing it, I do not endorse it and I fully appreciate your comments and insights. But, truth is always somewhere in the middle. I believe them when they say it is common practice but it seems it was getting a little annoying and out of hand, so they were the weakest link. I also believe their story about sexual harassment. Someone just has a little authority and he tries to grab what he can in exchange for silence. So,in turn they will try to raise a stink against the airline and their former colleague. This is also a sensitive issue in America. It could get spicier and nastier than we think... And yes,when crossed, everybody can become ruthless, like their colleague who gave them away.

gzm wrote:

An airline in its hub,and we are speaking of ATL not ATH, simply cannot monitor every agent.It just can't be true.This happens only at casinos where the stakes are high indeed. So agents have their perks.

No, they cannot monitor every agent in the sort of "1984"-cum-"Big Brother" way that many people seem to imagine is the case. They're not recording every word said, every key pressed, every movement of the mouse, and so on and so forth.

But what they can do is look at the outcomes of the agents' actions, as these do leave their little digital footprints, and they can build a profile over time of actions and outcomes that deviate from those that would be normally expected, and that's the basis for further and more-intensive investigation.

gzm wrote:

........ An airline in its hub,and we are speaking of ATL not ATH, simply cannot monitor every agent.It just can't be true.This happens only at casinos where the stakes are high indeed. ........

If you think that an airline cannot "simply cannot monitor every agent" when it comes to premium cabin transactions, then you are incredibly naive. The visibility gets quite granular, all the way down to the level of seat assignments and the internal tracking of cost differentials between original fare purchased versus the revenue value of the seat ultimately occupied by every single passenger. It's not just airlines, but is really true of most companies. The larger the company, the greater their ability and need to monitor your every move. With the masses of increasingly unethical people now in the workforces of all companies, it is in their interest to do so.

XAM2175 wrote:

gzm wrote:

An airline in its hub,and we are speaking of ATL not ATH, simply cannot monitor every agent.It just can't be true.This happens only at casinos where the stakes are high indeed. So agents have their perks.

No, they cannot monitor every agent in the sort of "1984"-cum-"Big Brother" way that many people seem to imagine is the case. They're not recording every word said, every key pressed, every movement of the mouse, and so on and so forth.

But what they can do is look at the outcomes of the agents' actions, as these do leave their little digital footprints, and they can build a profile over time of actions and outcomes that deviate from those that would be normally expected, and that's the basis for further and more-intensive investigation.

I think what put them on the radar was being outed for putting a S3B in Delta One ahead of a S3A or even someone burning a S2. The S3B turns out to be the agents mom and the S2/S3A reports the agent.

dmorbust wrote:

Sancho99504 wrote:

dmorbust wrote:

I can assure you that upgrades on long-haul international Delta flights are not issued as common practice or on a daily basis. The only way you get an upgrade on a long-haul international flight is with a Diamond Medallion global upgrade certificate (space available) or if it is an op-up situation (operational upgrade because economy is oversold, in which case upgrades are processed according to upgrade list, e.g. Diamond Medallion on highest fare first and so on). The whole "other people do it" defense is not a great one.

If there are open Delta One seats, you can score an upgrade for about $2500, day of departure to ICN.

That would be the fare difference between that Delta One seat and your current fare. The point is - no free upgrades on Delta long-haul international outside of op-ups (which then follow upgrade list order).

I'm well aware of that, I was just adding to your comment.

I wonder if they would switch to speaking Korean amongst themselves so they knew no one was listening. A supervisor may have told them to speak in English when not supporting the Korean speaking passengers.

I remember a time when there were a group speaking Mandarin people at work thinking no one could understand them at all. A senior white guy at the company was just standing near them whom they didn’t know and suddenly interjected in fluent Mandarin and wow were they shocked. You never know who is listening and watching. The reservation systems nowadays can pull a,aging metrics and can see who is doing things suspicious. The top things I know of being watched are upgrades and non revs getting space due to people buying phony tickets.

DL747400 wrote:

If you think that an airline cannot "simply cannot monitor every agent" when it comes to premium cabin transactions, then you are incredibly naive. It's not just airlines, but is really true of most companies. The larger the company, the greater their ability and need to monitor your every move. With the masses of increasingly unethical people now in the workforces of all companies, it is in their interest to do so.

Wow, it speaks volumes! And in my incredibly naive mind I kept wondering how those four ladies had 50 combined years at Delta (roughly 12 each) and yet it took the airline half a century to figure out what they were up to. Hello!

I once made the mistake of listing for a flight as a non rev and then changing my mind and going ahead and just buying a ticket for the same day but forgot to cancel my listing. That caused a red flag and blocked me from checking in for my revenue ticket and with it came a stern warning from the check in agent about ever doing that. Cancelling a revenue ticket or positive space ticket and switching to space available can get you fired. The system watches

Sancho99504 wrote:

XAM2175 wrote:

gzm wrote:

An airline in its hub,and we are speaking of ATL not ATH, simply cannot monitor every agent.It just can't be true.This happens only at casinos where the stakes are high indeed. So agents have their perks.

No, they cannot monitor every agent in the sort of "1984"-cum-"Big Brother" way that many people seem to imagine is the case. They're not recording every word said, every key pressed, every movement of the mouse, and so on and so forth.

But what they can do is look at the outcomes of the agents' actions, as these do leave their little digital footprints, and they can build a profile over time of actions and outcomes that deviate from those that would be normally expected, and that's the basis for further and more-intensive investigation.

I think what put them on the radar was being outed for putting a S3B in Delta One ahead of a S3A or even someone burning a S2. The S3B turns out to be the agents mom and the S2/S3A reports the agent.

Oooh yes, spill all the delicious tea!!

gzm wrote:

Allow me to take part in an interesting conversation about a sensitive subject. An airline in its hub,and we are speaking of ATL not ATH, simply cannot monitor every agent.It just can't be true.This happens only at casinos where the stakes are high indeed. So agents have their perks. Don't get me wrong, personally I would not risk doing it, I do not endorse it and I fully appreciate your comments and insights. But, truth is always somewhere in the middle. I believe them when they say it is common practice but it seems it was getting a little annoying and out of hand, so they were the weakest link. I also believe their story about sexual harassment. Someone just has a little authority and he tries to grab what he can in exchange for silence. So,in turn they will try to raise a stink against the airline and their former colleague. This is also a sensitive issue in America. It could get spicier and nastier than we think... And yes,when crossed, everybody can become ruthless, like their colleague who gave them away.

Using data mining techniques, it wouldn't be difficult to reconstruct what these agents are doing, especially if it involves something as blatant as upgrading someone ahead of someone with higher status.

Sancho99504 wrote:

S3B in Delta One ahead of a S3A or even someone burning a S2. The S3B turns out to be the agents mom and the S2/S3A reports the agent.

thats a big 10-4 good buddy!

Sancho99504 wrote:

dmorbust wrote:

Sancho99504 wrote:

If there are open Delta One seats, you can score an upgrade for about $2500, day of departure to ICN.

That would be the fare difference between that Delta One seat and your current fare. The point is - no free upgrades on Delta long-haul international outside of op-ups (which then follow upgrade list order).

I'm well aware of that, I was just adding to your comment.

Got it, apologies for the misunderstanding.

DL747400 wrote:

With the masses of increasingly unethical people now in the workforces of all companies, it is in their interest to do so.

minor quibble - people are no more unethical than they ever were. We are just more aware due to technology.

Ok, let's spill some more tea for the sake of conversation although of course I loathe to do so. When I was working at ATH we had four gentlemen who spoke Arabic very well and who were needed at the airport due to our network in the Middle East and its peculiarities.One of them in particular was a check in agent and of good character. Another one was at the Transfer desk. I know they were very diligent because once we received a telex from one of our stations in Europe thanking them for their "Good Services". However, along with another colleague of his they used to facilitate things for Egyptian passengers. I mean they were continually in the habit of not charging them for the excess weight (they carried a lot) and the money they asked for in return went into their pockets. It was discussed "sub rosa" but nobody ever made an issue. The reason being,when an airline has an international safety record second only to Qantas and is very competitive in general, these were considered peanuts. And now, I have a question: We had S1 (Service1,our staff,I have seen S2, what is an S3? Never heard of it.

gzm wrote:

And now, I have a question: We had S1 (Service1,our staff,I have seen S2, what is an S3? Never heard of it.

good details here specific to Delta: https://worldviastandby.wordpress.com/2 ... dby-codes/

paulduwon wrote:

Although the article is talking about the Korean-Americans, I've actually been surprised by how lenient Korean agents in Korea (ICN and GMP) are so lenient about the airline policies.
I go to Korea a lot to visit family, and whenever I fly back on United, I've never met a single agent who pinpointed how the second baggage is chargeable (they only let one baggage free for check-in). They just gave it away for free. Not only that, they gave me Economy Plus seats for free sometimes even though the flight was not overbooked.
Similar things happened when I flew on SQ, OZ, and TG out of ICN. Such as overweight baggage, upgrading even though the ticket says not upgradeable, etc.

Sometimes I wonder know if airlines are aware of what their ICN agents are doing.

Let's be fair - on UA the baggage allowance has been 2 bags per passenger for a long time.

As for the economy plus seats, if the flight is half empty and there's no reasonable way they were going to sell it to a revenue paying passenger, I don't see why not - the seat is worthless to the airline if unfilled anyway the second the doors close.

My ticket was endorsed once to OZ from TG because my original TG flight was going to be late causing a misconnect in Bangkok, even though my ticket was non-endorsable.

My guess is that check-in staff (everywhere, not just at ICN) have some discretion when it comes to things like this - the ICN agents are just more willing to use it.

Beware ground agents... gone are the days the agent could waive anything and get away with it! Especially, at overseas stations.

DL747400 wrote:

gzm wrote:

........ An airline in its hub,and we are speaking of ATL not ATH, simply cannot monitor every agent.It just can't be true.This happens only at casinos where the stakes are high indeed. ........

If you think that an airline cannot "simply cannot monitor every agent" when it comes to premium cabin transactions, then you are incredibly naive. The visibility gets quite granular, all the way down to the level of seat assignments and the internal tracking of cost differentials between original fare purchased versus the revenue value of the seat ultimately occupied by every single passenger. It's not just airlines, but is really true of most companies. The larger the company, the greater their ability and need to monitor your every move. With the masses of increasingly unethical people now in the workforces of all companies, it is in their interest to do so.

Every single action in the system is logged and can be retrieved. That goes down to who printed which baggage tag for which passenger on which printer etc.

I happen to know this since mistakes happen and someone I know has had to defend her position a couple of times when falsely accused - she retrieved the history and showed management that it was other staff making the errors (after explaining to management how to read the history logs... ).

clrd4t8koff wrote:

What I find ballsy of these women is that they're also trying to layer discrimination and sexual harassment into the mix as well to add a heavier punch. If they were being sexually harassed why didn't they just quit and file a suit then? This stinks of just trying to pull another scam on DL. These Koreans women are ruthless, have no moral backbone and are banding together in a pack to strengthen their case. Hope it fails.

Regardless of anything else that these women may or may not have done, if that is your solution to being sexually harassed at work, then I don't know what to say. The victim has to quit instead of a reasonable expectation of a safe workplace?

DL747400 wrote:

gzm wrote:

........ An airline in its hub,and we are speaking of ATL not ATH, simply cannot monitor every agent.It just can't be true.This happens only at casinos where the stakes are high indeed. ........

If you think that an airline cannot "simply cannot monitor every agent" when it comes to premium cabin transactions, then you are incredibly naive. The visibility gets quite granular, all the way down to the level of seat assignments and the internal tracking of cost differentials between original fare purchased versus the revenue value of the seat ultimately occupied by every single passenger. It's not just airlines, but is really true of most companies. The larger the company, the greater their ability and need to monitor your every move. With the masses of increasingly unethical people now in the workforces of all companies, it is in their interest to do so.

Nailed it.

NeBaNi wrote:

clrd4t8koff wrote:

What I find ballsy of these women is that they're also trying to layer discrimination and sexual harassment into the mix as well to add a heavier punch. If they were being sexually harassed why didn't they just quit and file a suit then? This stinks of just trying to pull another scam on DL. These Koreans women are ruthless, have no moral backbone and are banding together in a pack to strengthen their case. Hope it fails.

Regardless of anything else that these women may or may not have done, if that is your solution to being sexually harassed at work, then I don't know what to say. The victim has to quit instead of a reasonable expectation of a safe workplace?

Don't put words in my mouth - that's not at all what I said or suggested. Nobody should be sexually harassed at work, let's get that straight.

Here's the fact - These women claim they were sexually harassed multiple times. Allegedly, after complaining to their boss about these incidents nothing was done to the perpetrator and they chose to continue working at Delta. Then for reasons unrelated DL terminates these women for ticketing violations and NOW all of a sudden these women want to bring up a sexual harassment case against DL. The time to bring up the claim was after these women took appropriate actions to bring the harassment to their boss and nothing happened. Not after you get fired for misconduct at work. This sexual harassment suit on their part is a very knee-jerk reaction to being fired by DL.

I would take the Delta claim of the woman were fired for misconduct with a grain of salt. Of course will the airline claim having fired the woman for cause.

SomebodyInTLS wrote:

I happen to know this since mistakes happen and someone I know has had to defend her position a couple of times when falsely accused - she retrieved the history and showed management that it was other staff making the errors (after explaining to management how to read the history logs... ).

Nailed it!
By the way, how many of you have worked at an airport? Just because you travel it does not mean anything. I was gate agent for six years...

mjoelnir wrote:

I would take the Delta claim of the woman were fired for misconduct with a grain of salt. Of course will the airline claim having fired the woman for cause.

I suspect the baggage claim employee in PDX creates a real problem for Delta in cases like this. When there is video of an employee in a customer service role refusing to serve a customer then calling him a f&@#ing a&@hole” to his face — who was not fired for cause — the bar for an employee being legitimately fired for cause is set really really high.

I can see where the timing may look suspicious. We do not know all the facts in this case. The manager may have just denied the harassment claim the day before or a year before this second situation started. Getting revenge for a failed harassment claim does not justify what appears to be blatant theft from the company.

One thing to remember is the PNR history will only tell who was LOGGED ON at the time, not necessarily whose fingers did the typing. You will have to cross-check with security cameras to see who actually did the deed, if there were any reason to accuse an agent. This could be a problem as in many locations, paper stock, and non-ticketing printers can be elsewhere, forcing agents to walk away for a second or two. (and before someone says log-out, remember how long it takes to log back in vs your time away. My experience
was, logging in is way longer.)

clrd4t8koff wrote:

NeBaNi wrote:

clrd4t8koff wrote:

What I find ballsy of these women is that they're also trying to layer discrimination and sexual harassment into the mix as well to add a heavier punch. If they were being sexually harassed why didn't they just quit and file a suit then? This stinks of just trying to pull another scam on DL. These Koreans women are ruthless, have no moral backbone and are banding together in a pack to strengthen their case. Hope it fails.

Regardless of anything else that these women may or may not have done, if that is your solution to being sexually harassed at work, then I don't know what to say. The victim has to quit instead of a reasonable expectation of a safe workplace?

Don't put words in my mouth - that's not at all what I said or suggested. Nobody should be sexually harassed at work, let's get that straight.

Here's the fact - These women claim they were sexually harassed multiple times. Allegedly, after complaining to their boss about these incidents nothing was done to the perpetrator and they chose to continue working at Delta. Then for reasons unrelated DL terminates these women for ticketing violations and NOW all of a sudden these women want to bring up a sexual harassment case against DL. The time to bring up the claim was after these women took appropriate actions to bring the harassment to their boss and nothing happened. Not after you get fired for misconduct at work. This sexual harassment suit on their part is a very knee-jerk reaction to being fired by DL.

I don't get it though. If nothing happened the first time they complained to their boss, then why isn't this an appropriate time to bring it up? If nothing happened the first time, I wouldn't expect them to stay quiet, I would hope they would bring it up at every opportunity, which it looks like they have done.

Newbiepilot wrote:

I once made the mistake of listing for a flight as a non rev and then changing my mind and going ahead and just buying a ticket for the same day but forgot to cancel my listing. That caused a red flag and blocked me from checking in for my revenue ticket and with it came a stern warning from the check in agent about ever doing that. Cancelling a revenue ticket or positive space ticket and switching to space available can get you fired. The system watches

Delete

NeBaNi wrote:

clrd4t8koff wrote:

NeBaNi wrote:

Regardless of anything else that these women may or may not have done, if that is your solution to being sexually harassed at work, then I don't know what to say. The victim has to quit instead of a reasonable expectation of a safe workplace?

Don't put words in my mouth - that's not at all what I said or suggested. Nobody should be sexually harassed at work, let's get that straight.

Here's the fact - These women claim they were sexually harassed multiple times. Allegedly, after complaining to their boss about these incidents nothing was done to the perpetrator and they chose to continue working at Delta. Then for reasons unrelated DL terminates these women for ticketing violations and NOW all of a sudden these women want to bring up a sexual harassment case against DL. The time to bring up the claim was after these women took appropriate actions to bring the harassment to their boss and nothing happened. Not after you get fired for misconduct at work. This sexual harassment suit on their part is a very knee-jerk reaction to being fired by DL.

I don't get it though. If nothing happened the first time they complained to their boss, then why isn't this an appropriate time to bring it up? If nothing happened the first time, I wouldn't expect them to stay quiet, I would hope they would bring it up at every opportunity, which it looks like they have done.

If it's so important that they want to bring a lawsuit against DL for it - why did it take their being fired for unrelated reasons to do it? That's what doesn't make sense.

exFWAOONW wrote:

I can see where the timing may look suspicious. We do not know all the facts in this case. The manager may have just denied the harassment claim the day before or a year before this second situation started. Getting revenge for a failed harassment claim does not justify what appears to be blatant theft from the company.

One thing to remember is the PNR history will only tell who was LOGGED ON at the time, not necessarily whose fingers did the typing. You will have to cross-check with security cameras to see who actually did the deed, if there were any reason to accuse an agent. This could be a problem as in many locations, paper stock, and non-ticketing printers can be elsewhere, forcing agents to walk away for a second or two. (and before someone says log-out, remember how long it takes to log back in vs your time away. My experience
was, logging in is way longer.)

Not sure how things are at DL, but at my airline you are 100% responsible for what happens under your sine. If you walk away from the computer and somebody else uses your sine you can absolutely still be held liable, your sine your responsibility.

dc10co wrote:

Not sure how things are at DL, but at my airline you are 100% responsible for what happens under your sine. If you walk away from the computer and somebody else uses your sine you can absolutely still be held liable, your sine your responsibility.

What happens if it's under your cosine or tangent?

IPFreely wrote:

dc10co wrote:

Not sure how things are at DL, but at my airline you are 100% responsible for what happens under your sine. If you walk away from the computer and somebody else uses your sine you can absolutely still be held liable, your sine your responsibility.

What happens if it's under your cosine or tangent?

I C² what you did there