That's a little harsh, given we do not yet know the circumstances that caused the passenger's poor and erratic behaviour. What if he'd been prescribed a sleeping tablet by his doctor for the long haul flight, a tablet he had not taken before (or indeed had been prescribed a new drug for some other purpose), and after taking it on board, he reacted badly to it?
What if his behaviour was caused by him falling ill, such as suffering an allergic reaction to something he had eaten in airport?
If one of those happened to you, would you be happy to forced to pay?
Obviously if the guy was drunk and belligerent because of that, then fair enough, but the linked article simply does not give enough information. I'd rather wait to hear the full story before rushing to judge him.
Yes, I agree.Too much harshness here - nobody knows anything from those two (identical!) articles. What happened to innocent til proven guilty?
Maybe he had a medical condition?
Totally agree with you. Everyone is jumping for punitive actions when this passenger could have mental or other medical issues which (despite the sentiment of some on the forum) can be beyond individual's control.
Regardless of whether the passenger had been drinking before the flight, had taken medication or was suffering from mental illness there is no excuse of which some want to provide about putting a flight and fellow passengers and crew is danger Everyone who flies knows that they should follow the instructions from crew members at all times and behave in a responsible manner. This didn't happen in this case.
The passenger in question not only put his fellow passengers in danger but inconvenienced other passengers on other flights. Overall his actions affected over 1000 passengers which include
Original flight QF9 returning to PER. This flight was loaded with around 95 tonnes of fuel which a good proportion had to be dumped. On return to PER the flight was delayed over 12 hours so the flight crew could get adequate rest as they only have a 90 minute window on the PER-LHR route before they time out. All passengers had to accommodated which brings in more cost. Along with that here are costs for ground handling, the aircraft would have to be cleaned and re dressed again, ramp servicing the aircraft, good proportion of the food would need to be thrown out and flight had to be catered again.
The return flight QF10 was then delayed. By the time it arrived in PER the passengers not terminated in PER had to overnight in PER. The 3 redeyes to the east coast, BNE had already departed and both SYD and MEL would have been very close to closing boarding when QF10 arrived.
The delayed QF10 LHR-PER resulted in QF10 PER-MEL being cancelled. More passengers inconvenienced, those who use the flight to get to LAX would have either had to depart the night before or later that night and do the redeye over to MEL, SYD or BNE for a flight to LAX. Those using QF10 domestically or getting other international flights such as to NZ would have had to be booked onto other flights.
The aicraft VH-ZNC was positioned back to MEL empty, more costs to QF
QF95/96 MEL-LAX-MEL was cancelled resulting in more passengers being inconvenienced either having to be transferred to other flights or having to wait for the next available flight.
Qantas has already slapped a ban on this passenger from all Qantas and Jetstar flights. They are also considering billing him the $60,000 for the diversion. https://thewest.com.au/news/qantas/disr ... b88954711zhttps://www.airlineratings.com/news/a60 ... op-flight/
At the end of the day Qantas like every other airline is offering a service and expects those who board their aircraft to follow the rules of carriage. If they dont and have to divert its fair and reasonable for the airline to be compensated for the costs incurred. If that forces the passenger into bankruptcy the passenger has no one to blame but himself. There are consequences to his actions, he didnt follow the rules so he now has to live with the consequences.
Just for the record, I work for at PER airport prodominantly for Virgin and have seen first hand passengers being dragged off the plane for their behaviour and seen the effects it takes on the passengers and the crew, perhaps some of you could defend them before defending the offender