Interesting quotes from the article:
Neeleman also claimed that the new airline, which he said probably won’t be named Moxy, will fly hundreds of routes, probably most without any nonstop competition.
He added that the airline will fly from the U.S. to Europe and South America, avoiding competitors’ hubs. The A220-300 the airline will fly has the capability of taking off from “really short runways, and can fly for 11 hours,” Neeleman said.
Neeleman said the airline’s technology hub will likely be based in Salt Lake City, Utah, as will many of the customer service agents, but passengers will not be able to initiate a phone call with them.
Neeleman noted that few people ever call Amazon or Uber, and the goal of the new airline is to have a fully functional app. He said the airline has plenty of time to develop it because it won’t be flying for a few years.
“You don’t have to speak to us,” Neeleman said. “You won’t be able to speak to us. You’ll be able to reach out to us and you’ll be able to chat with us and we’ll call you. You won’t be able to call us because everything will be functional.”
I had NO IDEA this would be an international airline!!
Makes sense to basically make it an extension of Azul. I always knew he would do this at some point.
No Phone number to call? Not sure about this. He has to get this right.