chunhimlai wrote:My first thought is WTF
MIflyer12 wrote:The linked article is a little superficial.
More money was never going to make certain AA employee groups happy - they will always think they deserve yet more still. They've been conditioned - by AA/US/HP management, or by their union representation - to think reflexively that management is always screwing them.
flyguy84 wrote:Is that really any different than DL? Maybe they should go to 175 boarding groups, like WN.SFOtoORD wrote:Nine boarding groups
Lolz - this. And 75% of the plane boards in groups 1-4. So "preferred" boarding in group 5 is a total joke. Just like the rest of AA..
DeltaPrince wrote:AA has great potential. I fly AA a lot and find their flight attendants to be great overall. Every airline has some poor performers and trust me, I’ve seen some doozies over here at Delta.
I find AA’s agents to be the weakest link.
DeltaPrince wrote:Get rid of DP, and the management incompetents he brought over from America West. Bring in people who know how to run a world-class airline.
While you’re doing that, quit treating your employees like enemies while you smile sweetly at them. I hear DP’s army of incompetents pride themselves on saying how employee friendly they are while they are stabbing in them in the back.
I hate to say it but AA has the potential to overtake Delta in customer satisfaction but for the fact that the AA employees, who mostly supported the merger, have been beaten down.
DeltaXNA wrote:It is sad that AA is going down hill instead of going for great. This article states that American Airlines asked it's employees to describe the airline in 3 words.
https://www.inc.com/chris-matyszczyk/am ... d-sad.html
AA needs to improve the customer experience. United has improved, Southwest and Delta have as far as I know always been consistently good. What does AA need to do to improve? Removing a row of seats from each plane would be a good start?
ripcordd wrote:Take care of your employees and they will go above and behind for the customer. AA employees took pay cuts from 2003 thru 2015 they were lied to and taken advantage of from CEOS Carty/Horton so much so they saw DP as the CEO with a cape on he promised the world and he has failed to live up to those promises all the while turning the Luxury Liner into the Grey Hound of the skies.. So employees feel cheated lied to and the greatness what AA once was going away this will cause some very unhappy employees.
ckfred wrote:Let me ask this question. What do the employees think of Doug Parker? Remember that the employees decided to back US's plan to buy AA, because they felt that Doug Parker had a better vision for the future of AA than did Tom Horton. I know a few pilots, and they also felt that a combined AA/US would have the scale to successfully compete with UA and DL.
One of the things that Parker said repeatedly during his townhalls before the purchase completed was that US's route system didn't generate the kind of premium traffic that AA had. So, US could not offer the superior product that AA offered. The combined carrier could continue to offer AA's product, because of premium routes like JFK-LAX, JFK-LHR, and LGA-ORD and the revenue they generate.
Do employees feel like Parker was less than honest with his vision for the combined carrier?
SPREE34 wrote:AA is what it's going to be for a long time to come. The culture has to change, and the opportunity to do that during the merger process was squandered. The needed culture change will take time as the old flushes out and new that can promote the change filter in. DP didn't cause this. He is but one factor in many. AA was like this before DP, US as well.
Sancho99504 wrote:ripcordd wrote:Take care of your employees and they will go above and behind for the customer. AA employees took pay cuts from 2003 thru 2015 they were lied to and taken advantage of from CEOS Carty/Horton so much so they saw DP as the CEO with a cape on he promised the world and he has failed to live up to those promises all the while turning the Luxury Liner into the Grey Hound of the skies.. So employees feel cheated lied to and the greatness what AA once was going away this will cause some very unhappy employees.
What did Horton do other than taking AA into bankruptcy?
Carty screwed them deep and hard. Arpey was up front and honest with them, told them that this has to happen or bankruptcy is the only option. Arpey was forced out because he refused to take them into bankruptcy.
Horton approached the employee groups no different than Arpey, with a last ditch effort to avoid bankruptcy.
tphuang wrote:I think all this is overblown. I have had plenty of good experiences with aa crew and some underwhelming ones. They are just getting kicked now due to their financial performance.
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