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JHwk wrote:Makes me think of my flight yesterday HNL-LAX with the stench of urine in first...
frmrCapCadet wrote:Don't they have a heavier duty seat cover as a temporary solution to things like this? Also, can't the senior FA radio ahead for a special cleaning crew?
frmrCapCadet wrote:Don't they have a heavier duty seat cover as a temporary solution to things like this? Also, can't the senior FA radio ahead for a special cleaning crew?
oldannyboy wrote:Crap crew. Needs to go me thinks.
The PR disaster coming off this incident smells worse than the cack itself.
Sh#t happens, but it's how you deal with it that makes a difference. I agree that DL response is piss poor. 50.000 miles for flying covered in poop is insulting.
I hope he sues and gets a sh#itload out of the airline.
buzzard302 wrote:It was a service dog that left the mess. I generally look at the seat/area before I sit. Why would anyone sit down into a soiled seat? And Delta should have halted boarding and cleaned that crap up before proceeding. No excuse.
FatCat wrote:buzzard302 wrote:It was a service dog that left the mess. I generally look at the seat/area before I sit. Why would anyone sit down into a soiled seat? And Delta should have halted boarding and cleaned that crap up before proceeding. No excuse.
Hmm may I doubt that?
Service dogs are so well trained that I find very hard to believe that one of them crapped on the seat / carpet.
Being a dog or a human, a plane has to be decent before the flight - it's not a public phone booth or a subway wagon or an outskirt bus, come on
TTailedTiger wrote:ATL agents used to be very good. But they cram so many flights through there now until everyone is burnt out. I would have gone to a sky club and had one of the agents there work it out. I've always had any travel issues sorted out to my satisfaction there. Of course be polite to the club agents, they had nothing to do with the flight issue.
Flighty wrote:frmrCapCadet wrote:Don't they have a heavier duty seat cover as a temporary solution to things like this? Also, can't the senior FA radio ahead for a special cleaning crew?
They probably missed it until the customer saw it.
What to do then? On a completely full flight? My solution? Bump a nonrev. Other than that, not sure. The customer should be compensated (not just a normal delay situation) if the seat they paid for is inoperative.
Flighty wrote:frmrCapCadet wrote:]
They probably missed it until the customer saw it.
gatibosgru wrote:Crazy how in 2018 the crew does not know that these things may go viral and turn into a much worse issue, especially for a diamond medallion.
mm320cap wrote:Flighty wrote:frmrCapCadet wrote:Don't they have a heavier duty seat cover as a temporary solution to things like this? Also, can't the senior FA radio ahead for a special cleaning crew?
They probably missed it until the customer saw it.
What to do then? On a completely full flight? My solution? Bump a nonrev. Other than that, not sure. The customer should be compensated (not just a normal delay situation) if the seat they paid for is inoperative.
It’s very simple. You stop boarding, clear the area of customers, and delay the flight until an appropriate hazmat cleanup can occur. Just deferring the seat is not acceptable as this is a health issue.
I know if I (as a Captain) had been informed of this situation, the plane wouldn’t move until it had been appropriately cleaned. I’m assuming the Delta pilots involved hadn’t been made aware of what was going on. If they had and pressed on anyway, well....
And shame on whoever owned that dog that didn’t report the issue to the inbound crew.
buzzard302 wrote:FatCat wrote:buzzard302 wrote:It was a service dog that left the mess. I generally look at the seat/area before I sit. Why would anyone sit down into a soiled seat? And Delta should have halted boarding and cleaned that crap up before proceeding. No excuse.
Hmm may I doubt that?
Service dogs are so well trained that I find very hard to believe that one of them crapped on the seat / carpet.
Being a dog or a human, a plane has to be decent before the flight - it's not a public phone booth or a subway wagon or an outskirt bus, come on
All news articles are reporting that it was dog feces. I'm with you on the service dog behavior. Perhaps it was an "emotional support dog" with less training or predictable behavior. In any case, it's just ridiculous that Delta wouldn't handle this quickly and appropriately. Most likely the whole thing could have been resolved in 20 minutes without much harm to anyone.
Junction wrote:buzzard302 wrote:FatCat wrote:Hmm may I doubt that?
Service dogs are so well trained that I find very hard to believe that one of them crapped on the seat / carpet.
Being a dog or a human, a plane has to be decent before the flight - it's not a public phone booth or a subway wagon or an outskirt bus, come on
All news articles are reporting that it was dog feces. I'm with you on the service dog behavior. Perhaps it was an "emotional support dog" with less training or predictable behavior. In any case, it's just ridiculous that Delta wouldn't handle this quickly and appropriately. Most likely the whole thing could have been resolved in 20 minutes without much harm to anyone.
Come on guys. You do realize the whole "emotional support" animal thing is for the most part a complete scam, don't you? It was likely just some untrained mutt that had diarrhea.
FlyBitcoin wrote:Another reason why I try to avoid the "last flight of the day" when possible.
This story is getting very little traction in the national media, and considering this is election day, Delta will like dodge a major public relations bullet on this one. I don't see a single significant national news outlet sharing this. Only Yahoo and a handful of local news stations. On a slow news day, this would re-activate the "airlines suck" echo chamber well-tested by UA in the recent past.
If he files a lawsuit (and I would if I was treated like that), then this has another chance to do some damage to DL by reactivating the news cycle. Stock is down 1% so far today, but it is also ex-dividend.
jagraham wrote:FAs or cleaners are supposed to give the plane at least a once over after every leg.
This suggests some first class passengers on the previous leg were dealing with this stink. Can't believe there were no complaints.
In ATL, they should have been able to get new seat cushions quickly.
Something is missing here . . this smells to high heaven
Flighty wrote:frmrCapCadet wrote:Don't they have a heavier duty seat cover as a temporary solution to things like this? Also, can't the senior FA radio ahead for a special cleaning crew?
They probably missed it until the customer saw it.
What to do then? On a completely full flight? My solution? Bump a nonrev. Other than that, not sure. The customer should be compensated (not just a normal delay situation) if the seat they paid for is inoperative.
seat24charlie wrote:Reading these replies one would think that Delta's crime here was that it wasn't a regular rank-and-file pax who got the s--tty treatment.
Medallion status shouldn't enter into it. The bare minimum standard should be cleanliness and safety, whether this is your first flight or your five thousandth.
FlyBitcoin wrote:If he files a lawsuit (and I would if I was treated like that), then this has another chance to do some damage to DL by reactivating the news cycle. Stock is down 1% so far today, but it is also ex-dividend.
winginit wrote:FlyBitcoin wrote:If he files a lawsuit (and I would if I was treated like that), then this has another chance to do some damage to DL by reactivating the news cycle. Stock is down 1% so far today, but it is also ex-dividend.
... I'll join in in saying that Delta is in the wrong here; but let's not pretend even for a second that this will have any impact whatsoever on DL's share price... Additionally, a lawsuit would be settled quickly and quietly before it ever hit the airwaves.
seat24charlie wrote:Reading these replies one would think that Delta's crime here was that it wasn't a regular rank-and-file pax who got the s--tty treatment.
Medallion status shouldn't enter into it. The bare minimum standard should be cleanliness and safety, whether this is your first flight or your five thousandth.
mm320cap wrote:Flighty wrote:frmrCapCadet wrote:Don't they have a heavier duty seat cover as a temporary solution to things like this? Also, can't the senior FA radio ahead for a special cleaning crew?
They probably missed it until the customer saw it.
What to do then? On a completely full flight? My solution? Bump a nonrev. Other than that, not sure. The customer should be compensated (not just a normal delay situation) if the seat they paid for is inoperative.
It’s very simple. You stop boarding, clear the area of customers, and delay the flight until an appropriate hazmat cleanup can occur. Just deferring the seat is not acceptable as this is a health issue.
I know if I (as a Captain) had been informed of this situation, the plane wouldn’t move until it had been appropriately cleaned. I’m assuming the Delta pilots involved hadn’t been made aware of what was going on. If they had and pressed on anyway, well....
And shame on whoever owned that dog that didn’t report the issue to the inbound crew.
ODwyerPW wrote:seat24charlie wrote:Reading these replies one would think that Delta's crime here was that it wasn't a regular rank-and-file pax who got the s--tty treatment.
Medallion status shouldn't enter into it. The bare minimum standard should be cleanliness and safety, whether this is your first flight or your five thousandth.
Thank you for bringing the humanity back to the discussion. No human deserves to sit or stand in animal feces/urine.
FlightLevel360 wrote:Aircraft was N335DN. Not an old A321 by any means.
Bald1983 wrote:This shows a corporate culture breakdown. The flight attendants said cleaning the cabin was not their problem. It was their problem and it was the captain's problem. One of the reasons, according to his book, that Gordon Bethune succeeded at Continental, was making people responsible and giving them authority. In his culture, the crew would have held the flight until the mess was cleaned up. They would have also gone out of their way to make amends. Bad for Delta on this one.