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orcajet
Topic Author
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United 98 LAX-MEL maintenance divert to NAN

Sun Nov 25, 2018 8:33 pm

UA 98 diverted to NAN for maintenance.
https://flightaware.com/live/flight/UAL ... /KLAX/NFFN
I know this isn't especially uncommon, but what does United do from here? Seems like a challenging situation given NAN isn't even a United station and resources are probably quite limited.
 
Lpbri
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 1:34 am

A field trip of AMTs from SFO or LAX will fly in, probably on a charter jet.
 
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airportugal310
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 1:51 am

NAN is FJ’s home base, so resources aren’t THAT limited. 787 aside, it’s not the worst place to put down by any means
 
iahcsr
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 3:35 am

N27957 for those so interested
 
Sechax0r
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 4:05 am

I was a PAX in that flight. We were told it was engine vibration due to chipped paint. They sent us all to the Novotel Hotel near the airport. 90$ per diem and 25000 miles for the trouble. We leave enmasse back to the airport at 5am for an 830am flight to MEL.
 
orcajet
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 4:06 am

The crew told pax it was fan blade related according to a friend who was on it. Any chance NZ would rescue or will it for sure be UA metal?
 
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KVH68
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 4:49 am

Looks like an Integrated Cooling System issue
 
strfyr51
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 9:35 am

They could fly in a Team from HNL,, to address the problem GUM or NRT to Address the problem..
 
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AirlineCritic
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 9:56 am

Sechax0r wrote:
I was a PAX in that flight.


a.net at its best :-)
 
cedarjet
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 10:10 am

orcajet wrote:
The crew told pax it was fan blade related according to a friend who was on it. Any chance NZ would rescue or will it for sure be UA metal?

Why NZ? Destination is Melbourne Australia
 
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RyanairGuru
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 10:24 am

Nadi is often the designated diversion point for all airlines flying over the South West Pacific.

It's the largest airport between HNL and BNE. Fiji Airways have a relatively large maintenance presence there, with a decent sized hangar. Being a large tourist market there are plenty of hotel options within a reasonable distance of the airport, and if necessary there are multiple daily flights to SYD, BNE, MEL, AKL to reaccommodate passengers onto. While diverting to any airport is a challenge, especially a port not served on that airlines own metal, NAN is far and away the best option in that region. A diversion to somewhere like TBU would be a lot more challenging.
 
zkanz
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 10:28 am

cedarjet wrote:
orcajet wrote:
The crew told pax it was fan blade related according to a friend who was on it. Any chance NZ would rescue or will it for sure be UA metal?

Why NZ? Destination is Melbourne Australia


NZ is their alliance partner in this part of the world, although I don't think there is enough slack in the widebody fleet for NZ to be able to take aframe out for a day to fly AKL-NAN-MEL-AKL
 
AirbusA322
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 10:35 am

Considering their mass fleets of 737s, Probably Virgin or QF will be sent to the rescue.
 
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RyanairGuru
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 10:53 am

zkanz wrote:
cedarjet wrote:
orcajet wrote:
The crew told pax it was fan blade related according to a friend who was on it. Any chance NZ would rescue or will it for sure be UA metal?

Why NZ? Destination is Melbourne Australia


NZ is their alliance partner in this part of the world, although I don't think there is enough slack in the widebody fleet for NZ to be able to take aframe out for a day to fly AKL-NAN-MEL-AKL


It's irrelevant who their alliance partner is. In the event that the aircraft is out of action for an extended period and a relief aircraft is required it will either be dispatched from the US or it will be a charter on commerical terms to the lowest bidder. In the case of United I'm pretty sure their employee scope clauses prevent them from chartering from another carrier so they will dispatch their own aircraft.

If they need to reaccommodate then UA have interline agreements in place with both VA and FJ, both of whom fly NAN-MEL. No need to send people via AKL unnecessarily.
 
evanb
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 12:48 pm

Two separate things with UA and NZ:

Firstly, with respect to recovery services, UA will try fix their own aircraft as quickly as possible. If this isn't possible they'll try to rebook passengers to their final destination with other carriers rather than charter a whole aircraft (the former will probably be quicker and even cheaper). Some of these passengers would go on NZ given they already have a daily widebody service and thus decent capacity. FJ and VA also have non-stop flights from NAN to MEL. That said, it seems as though continuing the flight the next day will suffice.

Secondly, one shouldn't infer from the JV between UA and NZ that this extends to cooperation on the technical side. UA already contracts someone (or separate providers) to provide line maintenance at SYD, MEL and AKL (or may even have their own staff). An external provider may or may not be NZ (could even be QF or VA). This would be dependent on the price and capacity of external providers. I mean, do NZ even do their own line maintenance at MEL and SYD or do they contract out?
 
iahcsr
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 1:00 pm

The aircraft is still there, hopefully most of the passengers are not.
 
citationjet
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 1:01 pm

RyanairGuru wrote:
No need to send people via AKL unnecessarily.


I don't think anyone is suggesting sending passengers to AKL on NZ. The routing suggested for the rescue aircraft was: AKL-NAN-MEL-AKL. AKL to NAN would ferry the aircraft to NAN, NAN to MEL would transport the passengers, and MEL to AKL would ferry the aircraft back.
 
AirbusA322
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 1:08 pm

That sounds expensive and would need multiple crews for NZ to do that considering some legs will be empty. They also have a smaller limited fleet compared to say QF or VA who have 80 737's each.

Plus VA or QF can just fly the one crew return. They could even do with just one flight, and feed the rest onto the existing MEL services with FJ also, not to mention feeding into BNE or SYD on VA.

With the current cost of Fuel lowest bidder will win here! These recovery missions can cost an absolute fortune.

Plus they now have the added problem of the stranded crew who would be operating UA99 on Tue or Wed? Could potentially have standby crew in SYD as they do operate 3 flights daily there.
 
codc10
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 5:29 pm

Rather than charter another airplane with a local operator on short notice, UA will most likely ferry in a replacement 787, possibly with technicians and parts for the AOG 787 (if not already there), and the original crew will operate the rescue bird to MEL with any passengers (after adequate rest). Then, the aircraft and crew will operate an extra section back to LAX... eventually. The replacement crew will lay over at NAN and ferry the broken 787 back to SFO/LAX if it can be repaired in a timely manner; otherwise the crew will likely deadhead back to the mainland and UA will deadhead a new crew in for the mx ferry by the time the airplane is fixed.

A planned NAN-MEL, scheduled to operate in a few hours, has already scrubbed, suggesting the issue has not been resolved. The subsequent extra section MEL-LAX for Wednesday has also canceled accordingly.

Not the worst thing in the world for the crew, which is likely in the midst of an unexpected NAN layover at the Westin or some other equally-pleasant accommodations near the airport. I am hopeful most pax have been reaccommodated on other carriers to MEL...

AirbusA322 wrote:
Plus they now have the added problem of the stranded crew who would be operating UA99 on Tue or Wed? Could potentially have standby crew in SYD as they do operate 3 flights daily there.


No 'standby' crew in Australia. UA canceled the regular UA99 yesterday (planning to use the aircraft stuck in NAN). I suppose if UA can clear any stranded pax in MEL, the NAN crew will just ferry the 787 back to LAX when they fix it.
Last edited by codc10 on Mon Nov 26, 2018 5:39 pm, edited 1 time in total.
 
iahcsr
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 5:33 pm

AirbusA322 wrote:

Plus they now have the added problem of the stranded crew who would be operating UA99 on Tue or Wed? Could potentially have standby crew in SYD as they do operate 3 flights daily there.

The crew that would’ve been 99s on that diversion day would definitely be available. Plus the diverted crew, the FAs at least, would likely have been deadheaded back to LAX on FJ.
 
jayunited
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Re: United 98 LAX-MEL maintenance divert to NAN

Mon Nov 26, 2018 10:34 pm

The update I just received is the aircraft has been fix and is now off of the gate in NAN. Some passengers were re-booked on Mondays FJ NAN-MEL flight which was a 738. The remaining passenger who could not be accommodated on FJ's metal Monday evening do to no available seats were given hotels and meal vouchers are back on UA's 787 which left the gate Tuesday morning at 11:17am scheduled to arrive at MEL Tuesday afternoon at around 2:30pm.
 
Sechax0r
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Re: United 98 LAX-MEL maintenance divert to NAN

Wed Nov 28, 2018 2:20 am

One more thing. The Fiji airport wanted $40000 cash for the fuel. Pilot offered credit card but they wanted cash. United sorted it but we sat at the gate for 2 hours. Everything was a negotiation it seems like.
 
FlyBitcoin
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Re: United 98 LAX-MEL maintenance divert to NAN

Wed Nov 28, 2018 4:00 am

Sechax0r wrote:
One more thing. The Fiji airport wanted $40000 cash for the fuel. Pilot offered credit card but they wanted cash. United sorted it but we sat at the gate for 2 hours. Everything was a negotiation it seems like.

You would think that the moment that plane touched down at a diversion airport, UA would take care of the inevitable fuel payment process so as to not delay the eventual departure. Or is it that commonplace for the person on duty at an airport to just demand cash on a whim like the mechanic at PEK with the LOT aircraft last week?
 
hz747300
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Re: United 98 LAX-MEL maintenance divert to NAN

Wed Nov 28, 2018 4:12 am

Sechax0r wrote:
One more thing. The Fiji airport wanted $40000 cash for the fuel. Pilot offered credit card but they wanted cash. United sorted it but we sat at the gate for 2 hours. Everything was a negotiation it seems like.


It was classy of the crew not to ask the passengers for the cash, given the other thread going on about LOT in Vietnam. :-)

It does seem UA handled it pretty well.
 
Newbiepilot
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Re: United 98 LAX-MEL maintenance divert to NAN

Wed Nov 28, 2018 4:15 am

A rescue flight is quite complicated and expensive. They are demanding on spare crews and planes and quite disruptive. Other than charter airlines, few airlines support rescue charters regardless of alliance. Airlines usually rebook on other airlines scheduled flights and use their own planes to rescue diverted passengers.
 
iahcsr
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Re: United 98 LAX-MEL maintenance divert to NAN

Wed Nov 28, 2018 6:26 am

N27957 is currently enroute MELLAX as ferry flight UA2788..
 
QANTAS747-438
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Re: United 98 LAX-MEL maintenance divert to NAN

Wed Nov 28, 2018 7:05 am

So what were the logistics involved for solving this problem, aircraft wise? Was anything canceled in order to use the plane for the stuck NAN paxs?
 
flyguy84
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Re: United 98 LAX-MEL maintenance divert to NAN

Wed Nov 28, 2018 7:17 am

QANTAS747-438 wrote:
So what were the logistics involved for solving this problem, aircraft wise? Was anything canceled in order to use the plane for the stuck NAN paxs?

The fault was cleared and the aircraft continued on its way. Technicians were flown in from SYD.
 
jayunited
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Re: United 98 LAX-MEL maintenance divert to NAN

Wed Nov 28, 2018 1:31 pm

QANTAS747-438 wrote:
So what were the logistics involved for solving this problem, aircraft wise? Was anything canceled in order to use the plane for the stuck NAN paxs?


The only other flight that was effected by this diversion was Monday's MEL-LAX UA99 flight which was booked full. That flight was canceled those passengers were rebooked on other airlines, as many as could be accommodated those who weren't re-accomodiated on other airlines on Monday were rebooked for a Tuesday flight out of MEL and given hotels and meal vouchers.

FlyBitcoin wrote:
You would think that the moment that plane touched down at a diversion airport, UA would take care of the inevitable fuel payment process so as to not delay the eventual departure. Or is it that commonplace for the person on duty at an airport to just demand cash on a whim like the mechanic at PEK with the LOT aircraft last week?


As you well no one walked up and handed them $40,000 dollars in cash, there was a wire transfer that took place. However because NAN is not a station normally served by UA in order for UA to transfer that amount of money there is a lot of government red tape you have to cut through. The reason you can't start this process early (when the plane landed) is because UA had no idea what the final fuel bill would cost. There was no dispatch release showing a fuel load when the plane landed, the dispatch release came in 3 hours before departure time which was supposed to be 9:30 am local time in Fiji, and while the pilot may have offered his personal credit card as payment ( a nice gesture) personally I don't think there is anyway UA would have ever allowed him to actually pay for the fuel. (That amount of money being charged on a pilots personal credit card would have set off so many alarms with his credit card company. Unless the pilot is a multi-millionare who normally spends tens of thousands of dollars at a time.) Back to the fuel the moment UA knew what the final fuel bill would be that is the moment the process started unfortunately it took 2 additional hours for the paperwork and the payment to be processed.
 
FlyBitcoin
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Re: United 98 LAX-MEL maintenance divert to NAN

Wed Nov 28, 2018 5:23 pm

Thanks for the explanation. Blockchain-based transfer systems like Ripple are far superior to wire in speed and security, but we are a long way from all of the parties involved adopting something like this.
 
TWFlyGuy
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Re: United 98 LAX-MEL maintenance divert to NAN

Wed Nov 28, 2018 7:43 pm

jayunited wrote:
QANTAS747-438 wrote:
So what were the logistics involved for solving this problem, aircraft wise? Was anything canceled in order to use the plane for the stuck NAN paxs?


The only other flight that was effected by this diversion was Monday's MEL-LAX UA99 flight which was booked full. That flight was canceled those passengers were rebooked on other airlines, as many as could be accommodated those who weren't re-accomodiated on other airlines on Monday were rebooked for a Tuesday flight out of MEL and given hotels and meal vouchers.

FlyBitcoin wrote:
You would think that the moment that plane touched down at a diversion airport, UA would take care of the inevitable fuel payment process so as to not delay the eventual departure. Or is it that commonplace for the person on duty at an airport to just demand cash on a whim like the mechanic at PEK with the LOT aircraft last week?


As you well no one walked up and handed them $40,000 dollars in cash, there was a wire transfer that took place. However because NAN is not a station normally served by UA in order for UA to transfer that amount of money there is a lot of government red tape you have to cut through. The reason you can't start this process early (when the plane landed) is because UA had no idea what the final fuel bill would cost. There was no dispatch release showing a fuel load when the plane landed, the dispatch release came in 3 hours before departure time which was supposed to be 9:30 am local time in Fiji, and while the pilot may have offered his personal credit card as payment ( a nice gesture) personally I don't think there is anyway UA would have ever allowed him to actually pay for the fuel. (That amount of money being charged on a pilots personal credit card would have set off so many alarms with his credit card company. Unless the pilot is a multi-millionare who normally spends tens of thousands of dollars at a time.) Back to the fuel the moment UA knew what the final fuel bill would be that is the moment the process started unfortunately it took 2 additional hours for the paperwork and the payment to be processed.


It isn't unheard of to have a pilot pay for fuel especially in the case of companies going out of business or even bankruptcy. Pilots often have a corporate card and the limits can be increased pretty quickly especially for situations like this.
 
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airportugal310
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Re: United 98 LAX-MEL maintenance divert to NAN

Wed Nov 28, 2018 7:53 pm

Contract fuel exists for this reason and I am HIGHLY skeptical of the fact that UA had to wire money for fuel. World Fuels definitely has contract fuel at NAN thru the main supplier there...its not that difficult.
 
iahcsr
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Joined: Fri Jun 04, 1999 2:59 pm

Re: United 98 LAX-MEL maintenance divert to NAN

Wed Nov 28, 2018 9:23 pm

airportugal310 wrote:
Contract fuel exists for this reason and I am HIGHLY skeptical of the fact that UA had to wire money for fuel. World Fuels definitely has contract fuel at NAN thru the main supplier there...its not that difficult.

However it was accomplished, it’s clear whoever had the key to the fuel line wanted the :dollarsign: up front. :talktothehand: Probably with what seemed to them good reasons. :scratchchin:

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