Moderators: richierich, ua900, PanAm_DC10, hOMSaR
janders wrote:When you give a kid candy every day, the day you stop they throw a fit, and that is what happened with the employees who came to expect these payments as part of their regular pay. Sadly UA boxed themselves in and are stuck with the monthly candy feeding still.
Very easy to cheat D:00. Seen and done it dozens of time. Even open bellies up to continue loading bags. For a customer, I would say A:14 matters far more. They want to arrive on time.
LAXintl wrote:Such incentive programs were never meant to be construed as regular pay, but over time many have come to expect them as such, and when the company proposed a new program that put that at risk, folks were up on arms.
Personally, I think the company was on the right track with program proposed earlier in the year, that offered fewer but richer rewards for employees if the company managed to meet its targets, and avoided this month monthly sugar fix that too many have come to expect.
And yes D0 can be gamed. As a customer, the arrival time (and even cancellation rate) is a much more important goal to meet.
PPVRA wrote:People, the game UAL proposed earlier in the year was replacing a bonus that everyone would get with a raffle that hardly anyone would win, while saving the company a ton of money.
If you want to give a bonus, fine, but if you’re gonna turn around and create the cheapest bonus structure one can imagine and then put lipstick on it, because you’re a cheapo.... don’t be surprised if you go down in flames!
knope2001 wrote:at hubs obsessing about D:00 will lead to an increase in the most angering sort of missed connections.
flyguy84 wrote:Focusing on D0 means nothing --- take a look at last month when United was last among all majors in on-time arrivals. Nobody cares that you leave on-time, it's all about arriving on-time. I feel like United has taken a few steps back in their operations as of late. They have added a bunch of new flying but not increased staffing levels much. It's having an impact.
EA CO AS wrote:knope2001 wrote:at hubs obsessing about D:00 will lead to an increase in the most angering sort of missed connections.
Couldn’t disagree more; D0 is a critical success factor and by making it a priority, you actually decrease the likelihood of misconnects at hubs. Besides, you’re also arguing that avoiding making a small minority mad because they didn’t get to the gate on time is better than delaying the majority who did manage to get there on time.
usdcaguy wrote:I think complaining about D0 stems from privileged entitlement. There is no way a plane leaving the gate on time is a bad thing. Personally, I hate boarding 20 minutes early then waiting for over 10-15 minutes past departure time for this, that and the other. As a customer, there is nothing better than pushing back at D0 or earlier, as it gives me confidence that the airline is on my side and hustling for my benefit.
EA CO AS wrote:knope2001 wrote:at hubs obsessing about D:00 will lead to an increase in the most angering sort of missed connections.
Couldn’t disagree more; D0 is a critical success factor and by making it a priority, you actually decrease the likelihood of misconnects at hubs. Besides, you’re also arguing that avoiding making a small minority mad because they didn’t get to the gate on time is better than delaying the majority who did manage to get there on time.
LAXintl wrote:And yes D0 can be gamed. As a customer, the arrival time (and even cancellation rate) is a much more important goal to meet.
jumbojet wrote:jagraham wrote:D00 is worse than useless. Not a UA problem, but I bet that the situation where a DL pax was made to sit in a feces stained seat was due in large part to a D00 related metric. That plane left on time, but was it worth it???
Cant really seem to see why you have to drag DL into this topic like you did. Totally irelevant and flame bait statement to make. Its posts like yours that derail perfectly legit discussions
EA CO AS wrote:knope2001 wrote:at hubs obsessing about D:00 will lead to an increase in the most angering sort of missed connections.
Couldn’t disagree more; D0 is a critical success factor and by making it a priority, you actually decrease the likelihood of misconnects at hubs. Besides, you’re also arguing that avoiding making a small minority mad because they didn’t get to the gate on time is better than delaying the majority who did manage to get there on time.
jayunited wrote:I agree customers care more about the cancellation or completion rate but for the year (2018) I think the 3 legacies and WN are all averaging about 97% - 99% completion rate...
Justapax wrote:EA CO AS wrote:knope2001 wrote:at hubs obsessing about D:00 will lead to an increase in the most angering sort of missed connections.
Couldn’t disagree more; D0 is a critical success factor and by making it a priority, you actually decrease the likelihood of misconnects at hubs. Besides, you’re also arguing that avoiding making a small minority mad because they didn’t get to the gate on time is better than delaying the majority who did manage to get there on time.
If departing exactly on time means leaving behind several passengers whose connecting flights were late, you simply wind up with unhappy customers. That is said as a customer.
MSPNWA wrote:The first step in arriving ontime is departing ontime. D0 goals are nothing new. DL, AA, and UA have been doing it for years, and it played a big role in their ontime arrival improvement.. This is simply an incentive for to achieving it. Sure, sometimes a passenger gets the short end, but as a whole it's tough to argue that departing ontime isn't passenger-friendly.
Flighty wrote:Agree that D0 is a stupid metric that harms customers more than it helps. This is why gate agents stuff you like goats into the plane and flight attendants slam bins in your face and literally reprimand the entire plane for doing anything less than a six minute turn. I have no patience for it, I am the customer. I am fast... do not ever reprimand me for getting on the flight I paid for. The employees get visibly anxious and upset when D0 is threatened, even on a very challenging turn that should never meet D0 anyway. D0 incentives literally need to stop. Total bullshit.
I am not talking about any incident for myself, although I like to board pretty late. I’m specifically calling out the incoming arrival 20 minutes before departure time, then hustle everyboady onboard and THEN harangue everyone onboard the plane to sit the hell down, and shut up, so you can get your D0 compensation and we can arrive 36 minutes before scheduled at our destination. It happens a lot. The boarding door also shuts ridiculously early now, constantly to the detriment of stragglers, such as the elderly. Fine if the schedule really requires it. D0 has many drawbacks and no clear benefit to the customer.
Flighty wrote:Agree that D0 is a stupid metric that harms customers more than it helps. This is why gate agents stuff you like goats into the plane and flight attendants slam bins in your face and literally reprimand the entire plane for doing anything less than a six minute turn. I have no patience for it, I am the customer. I am fast... do not ever reprimand me for getting on the flight I paid for. The employees get visibly anxious and upset when D0 is threatened, even on a very challenging turn that should never meet D0 anyway. D0 incentives literally need to stop. Total bullshit.
usdcaguy wrote:I think complaining about D0 stems from privileged entitlement. There is no way a plane leaving the gate on time is a bad thing. Personally, I hate boarding 20 minutes early then waiting for over 10-15 minutes past departure time for this, that and the other. As a customer, there is nothing better than pushing back at D0 or earlier, as it gives me confidence that the airline is on my side and hustling for my benefit.
usdcaguy wrote:I think complaining about D0 stems from privileged entitlement. There is no way a plane leaving the gate on time is a bad thing. Personally, I hate boarding 20 minutes early then waiting for over 10-15 minutes past departure time for this, that and the other. As a customer, there is nothing better than pushing back at D0 or earlier, as it gives me confidence that the airline is on my side and hustling for my benefit.
KICT wrote:Giving people a bonus for doing a job they are already paid to do.
Everyone gets a trophy!
Cactusjuba wrote:UA paid employees $87mln for those performance bonuses in 2017. The lottery would cap payouts to a max of $18mln. I really think it had less to to about aligning performance motivation, with saving 70+ million dollars.
KICT wrote:Giving people a bonus for doing a job they are already paid to do.
Everyone gets a trophy!
sevenair wrote:It would be nice to be more inclusive and explain to the forum what D:00 means. I’m assuming pushing on time but it wouldn’t take much effort for the OP to explain what it means. Or is this meant exclusively for United employees?
Flighty wrote:Disagree. If pay is given for doing your job correctly then it is nothing but job compensation. Naturally compensation is something people care about at a job.
Agree that D0 is a stupid metric that harms customers more than it helps. This is why gate agents stuff you like goats into the plane and flight attendants slam bins in your face and literally reprimand the entire plane for doing anything less than a six minute turn. I have no patience for it, I am the customer. I am fast... do not ever reprimand me for getting on the flight I paid for. The employees get visibly anxious and upset when D0 is threatened, even on a very challenging turn that should never meet D0 anyway. D0 incentives literally need to stop. Total bullshit.
I am not talking about any incident for myself, although I like to board pretty late. I’m specifically calling out the incoming arrival 20 minutes before departure time, then hustle everyboady onboard and THEN harangue everyone onboard the plane to sit the hell down, and shut up, so you can get your D0 compensation and we can arrive 36 minutes before scheduled at our destination. It happens a lot. The boarding door also shuts ridiculously early now, constantly to the detriment of stragglers, such as the elderly. Fine if the schedule really requires it. D0 has many drawbacks and no clear benefit to the customer.
Rdh3e wrote:UA does not use brake release for D:00 they use push back.
jayunited wrote:I will end this by saying there is never an excuse for an FA or a C.S. agent to herd people onto aircraft or to be rude and treat passengers like children and slam overhead bins that behavior is not appropriate but they are under a lot of stress to still turn that aircraft around and get the ontime. What sucks is if you don't get the ontime either the supervisor or manager is calling you into the office to explain why you took yet another delay. I know from my years on the ramp if you take a delay they are on your A*S in some cases the delay was beyond your control but the higher ups don't care all they see is a percentage that is trending higher not lower and they want to hold someone accountable for the delay.