jbpdx wrote:bigfoot0503 wrote:
I simply can't shake the feeling that American is a bit slimy. As I suggested before and others have also pointed out, American hasn't really done much here in the Pacific NW and specifically at PDX. I think any consumer who is paying attention will make note of those carriers who bring quality, innovative and supportive airline service to a community. In my opinion here in Portland...American does not make that list.
I just took my first American flight in 30 years. It will be my last. (Sitting in CLT after missing connection by 5 minutes.)
Yes I am there with you. Being a former airline industry employee in both management and front line I have a deep tolerance for service failures and "irregular ops". I have however been subject to far too many service failures on a pretty epic scale with American Airlines. In particular an incident involving my son who is a US Marine stationed in Okinawa who was flying with orders on American from Tokyo to LAX with an ultimate destination in North Carolina. I won't detail his experiences, however let me say that he was treated so horribly throughout his time while going from one disaster to the next that it has forever negatively tainted our view of American. Mind you I think it's reasonable to say that most carriers will go out of their way to accommodate or to somehow recognize our US service members (rightfully so).
I say this as his experience on American was a sharp contrast to his previous flight going from the US to Japan on United Airlines. My son was flying United from LAX to Tokyo and the United gate agent called him up to the podium and stated that the LAX employees of United were grateful for his service as a US Marine and that they had upgraded his seat. My son who had never flown in a first class seat boarded the 787 aircraft and started to turn right for his seat (not fully comprehending the amazing action). As my son continued toward the aircraft mid-section the flight attendant at the aircraft door stopped him, looked at his boarding pass and advised my son to follow him. My son was led towards the cockpit and the first class section....and his upgraded Polaris seat. My son was absolutely blown away at the service gesture and the kindness and respect that United had demonstrated that day.