Posts: 214
Joined: Sat Aug 19, 2017 6:08 pm

Re: JetBlue does it need to be saved from its management?

Mon Feb 11, 2019 8:11 pm

TheLunchbox wrote:
JetBlue needs to be saved from crewmembers that are never happy and feed off of union exaggeration and they themselves rile-up other crewmembers to create more of a divide. No airline is ran perfectly but no union is perfect either nor has all the answers. They do plenty right but they also have shortcomings which we can all see. i dare you all to come up with one positive thing each for once. If you can't then I just can't take any of you serious. With regards to the direction of the company, I think we're quick to forget the things they're working on: Europe - but they cant make that happen until slots are secured which is the hold-up... be patient, The redevelopment of JFK terminals , A220's which will open up new opportunities, etc. And besides, I don't think they owe it to everyone to lay out their business plan to their competitors. They like to keep it under wraps and part of me is okay with that. There's too many fanboys on forums that look for leaks of information then it spreads like wildfire.

Spinning things to a positive light does not change the highly negative tendencies of JB management. Unionization is not the key problem here... it's the fact that management has no real plan. JB has stagnated for years now. Their only real innovation was Mint and that stopped being a thing years ago since it's just glorified business class at a lower cost. They can have "free" Wifi and TV all day long but does it matter if it works 50% of the time? Besides, nothing is ever free... your ticket costs pay for all of that. I can't tell you how many times my flight has been delayed because of maintenance issues that, under Johanna's regime, keeps increasing. It seems like aircraft are perpetually late because all their maintenance is delayed, done only after the issue becomes a problem, and at the bare minimum regulatory minimums. I can remember several times when they sent an airplane for days without an APU and external cart starts needed. One time, it was almost 100 degrees outside, and we were cooking in the airplane without air conditioning, with all doors closed, while they went through 3 air carts because the first two failed. It was a total third world experience as a passenger that day (and WiFi didn't work, and neither did the TV at my seat).

I don't understand how management can blame employees or how you can. That's the first sign of inept managers. The problem is that management, all of them, need to go. You can make the argument that it's fussy crewmembers but you have to keep in mind that no jetblue crewmember is paid industry wages and has industry workplace protections. Delta pilots are getting as much as $40,000 in profit sharing (senior pilot) to $15,000 for new guys. I heard JB pilots are getting around $300??? That's quite a difference. Sorry but this is squarely the fault of JB management.

Look at this: ... onization/
Posts: 214
Joined: Sat Aug 19, 2017 6:08 pm

Re: JetBlue does it need to be saved from its management?

Mon Feb 11, 2019 8:28 pm

pdxtraveller wrote:
greendot wrote:

The problem is Johanna Gerrity. She's a lawyer and not even a good one. She's never really done anything innovative which is why the only thing she can do is trim down maintenance budgets and loot employee's profit sharing. She only knows how to subtract. She's basically the Marissa Mayer of Yahoo fame. She needs to be replaced with someone like Neeleman and someone who is competent and intelligent. She doesn't appear to know anything about the industry nor has the aptitude to self-learn.

After her, middle management needs to go. They need to hire smart people, not just people who can't get jobs anywhere else.

Interesting. Out of curiosity, what led you to the conclusion that Joanna isn't a good lawyer? I was under the impression that maintenance contracts were creating CASM issues at B6, so surely getting those costs under control would be a good thing? With respect to your statement about her industry knowledge and lack of ability to self-learn, can you provide any examples? It seems surprising that she would be put in her current role if she was really that inept, although I am just a semi-frequent B6 flyer so I have no way of knowing what happens behind closed doors in New York. Same thing with middle management; are you aware of issues with their hiring practices?

Regarding your questions, I think it's better you ask their employees personally rather than get it from me. I formed my conclusion based on research as an investor in various airlines. I have several specific examples but I was told things in confidence. That being said, they have stranded me a few times as a passenger and they've also caused me many other missed connections and such, particularly when I fly international and the fare uses them to connect to JFK or BOS. I think most of their FAs and pilots are great. They've always been nice and accommodating but it seems like most problems are out of the FA/pilot/gate agent's control. For example, if an airplane has only half the TVs working, what can the FAs do? I see them endlessly reset the system (and it still doesn't work) but this is more an issue that management needs to address with the contractor that created the system in the first place. If the airplane is 4 hrs late because of maintenance issues before my flight (stranding me at BOS or JFK because of a missed connection), what can those employees do? It seems like all their problems are higher level issues caused by decisions made by management.

Don't assume that people get put into positions of power in a corporation based on qualification. I earlier referenced Marissa Mayer. She destroyed Yahoo and I see the exact parallels between Yahoo and Jetblue. The playbooks appear to be almost identical. In a company I worked at, we had two senior executives get their position because they wanted to increase their diversity virtue signaling agendas. They definitely were not the most qualified people. I started seeing the writing on the wall when the media started touting her as the most highly paid female executive in the industry (which is sexist to the core). Thankfully I left there because the company was soon purchased by a company that specializes in turning over failing corporations. To this day they have not succeeded in turning over my former employer and they're now just trying to sell it at a loss.

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