Today (2/1), BR held a press conference. Present was the spokesperson, the EVP of HR, the EVP of Safety, the EVP of the cabin crew mgmt. division, and the EVP of Legal.
There, the following points were made by the company:
- First off, the company apologizes to society for this incident, and apologizes to ALL staff at Eva Air who have been under the tremendous pressure after the incident.
- They have tasked their US lawyers to contact the man and inform him accordingly that he will be required to have a caretaker onboard with him should he wish to return with BR in May. No services will be given to him, except for wheelchair on ground.
- He is returning to the US in May. Because he originated in the US, they are transporting him back on humanitarian grounds. Special arrangements in crew will be made should he decide to keep his original flight. The airline will also be making special arrangements onboard.
- Under DOT Part 382, they cannot blacklist the passenger. He will be required to have a caretaker in the future should he decide to return with BR.
- The man did need assistance on ground, despite the FA's claims.
- The company did call the flight attendant multiple times prior to her press conference, as well as help her initiate workers comp. However, under Taiwan labor law, a doctors note must be given in order for workers comp. to be initiated. The flight attendant was encouraged to do so on Saturday, but she failed to do so till after her union press conference. The day of the incident, the company did take both flight attendants to the police station to make a report. They were then given the information on next steps but one decided to hold off till after the news conference instead.
- They are investigating why the man was allowed to sit on a jump seat in flight. This is a gross violation of CAA rules and they will punish to the fullest extent.
- Regarding the leaked itinerary and pax info, they have turned this over to the police and have requested their assistance in identifying and prosecuting the person(s) responsible. This leak has damaged their reputation, and they will take all means necessary to make sure this never happens, including prosecution and litigation.
- The man was actually already a "care list" pax, meaning he was required to have a caretaker prior to the flight. Unfortunately, he was not detected as his original reservation had an extra space in it.
- Regarding his past conduct, there were great exaggerations by the flight attendant's union and therefore, they are not to be taken seriously.
- According to their US corporate law firm, the man did not violate any laws. He will not be charged nor sued.
The union says that they want BR to apologize to the flight attendant herself publicly and change their management style. This is in light of this incident and a second one they had the same day. They were ignored.
Thanks for the update. So what happens if he doesn't have a carer? Say, he's going to respond with, "I'm from the U.S.A. I have no carers with me, all these Thai ones can't accompany me!"
Is BR going to turn round and cancel his ticket, after saying they're "transporting him back on humanitarian grounds"? No, I don't think so, BR doesn't have the tenacity of being concerned about their front line staff. I doubt the man would be wearing adult diapers. If past transgressions are to be believed, he'll just urinate and defecate a seat, which will stink the place for hours, but then the pilot is suppose to perform an emergency landing and offload him, I presume either Japan or Anchorage; but still, the aircraft has to be taken out of rotation to be cleaned. Can anyone see how ludicrous this situation is?
They claim they can't blacklist a customer, I say, if there's a will, there's always a way.