NZ6 wrote:NTLDaz wrote:NZ6 wrote:
The other side of that argument is back to AKL ASAP before any penalties kick in and offload the passengers as quickly as we can. Doesn't always drive the right solutions and customer outcomes
Is the only thing wrong here, the lack of communication, or this individuals perception on lack of communication? I mean.. the wait on the ground in CHC was too long and something should have been said via the PA and the wait in AKL for vouchers sounds like its usual mess. I can't understand why or how she quotes an hour... didn't she go home?
Typical emotive crap though....
- 'compensated' by who and for what? who is compensating the airline? Used to take the ferry to work many years ago, I never got compensated by fullers when the swell was too big.
- "Sorensen said it was quite a "cavalier and arrogant attitude" for Air NZ to say it "appreciated the passengers' patience"... come on, what else can they say. They need to acknowledge it.
- "This meant for me a $120 taxi ride home and a 5.30am start back to the airport the following morning. - Did she ask to be transferred onto an alternative service the next day?
- I lost a day's work and was exhausted... how so? didn't she spend the entire time sitting?
- Passengers accused the airline of poor communication and treating them "like cattle" - I'm sure they wanted to use cattle prods on some of these passengers but like usual there's nothing to highlight why they felt like cattle, communication wouldn't change this surely?
Not at all arguing about this current situation. However, there is little protection for consumers in AU NZ like in Europe.
If what has been reported about the PVG flight returning to AKL is correct there should be mandated compensatory rights to the passengers. At the moment there is reliance upon the goodwill of the airlines.
For example, in Oz Tiger cancels a flight and puts passengers on a flight 2 days later. They should be penalised for this.
MASSIVE difference is... here airline royally F'd up with PVG flight and yes there should be set guidelines here, but geez that's miles from this ZQN flight.
The ZQN flight I get. Maybe communication could have been better but airline can't be held accountable for weather conditions. But, consumers shouldn't have to rely on goodwill- laws should protect them.
I was flying from NTL - CNS via BNE. on QF. My flight to BNE was cancelled and I was put on JQ which meant I missed my flight to CNS and had a 7 hours layover in BNE until the next flight. Now I got to hang out in the lounge due to status. Notwithstanding that there should be laws to compensate the consumer . Without regulations airlines can do what they want.