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MYT332 wrote:I would seriously rebrand the MAX's as the B737-8, B737-9 etc. Get away from the MAX name completely.
mjoelnir wrote:One advise, stop doing this: Boeing’s public messaging on 737 MAX crisis criticized as bureaucratic, legalistic, and slow
https://www.seattletimes.com/business/b ... -and-slow/
scbriml wrote:cc2314 wrote:Point no 3 is crucial, giving off the image (we really care) will help heel the wounds.
I do hope they can explain to the public the ins and outs of the fix and why it was needed in a transparent way.. For Joe public to understand
Heeling a wound sounds like it might hurt more!![]()
The question I would have is, why should Boeing wait until Paris to do this? They should be doing it now! Do it now, get it all out in the open, do your public mea culpa and then go to Paris with as clean a slate as possible.
Perzeus wrote:mjoelnir wrote:One advise, stop doing this: Boeing’s public messaging on 737 MAX crisis criticized as bureaucratic, legalistic, and slow
https://www.seattletimes.com/business/b ... -and-slow/
I wholeheartedly agree. Every news from the media has covered topics from lack of optional safety features, pilots "training" on an iPad, and MCAS causes stalls. Most of what is reported is generally a lack of understanding and distortion by the media on how things work. Nevertheless, Boeing has let the media dictate the headlines and further harmed their reputation. I get that they have to watch what they say so that their lawyers won't go ballistic, but nothing Boeing has done from a PR standpoint has instill confidence among the public.
Yossarian22 wrote:Perzeus wrote:mjoelnir wrote:One advise, stop doing this: Boeing’s public messaging on 737 MAX crisis criticized as bureaucratic, legalistic, and slow
https://www.seattletimes.com/business/b ... -and-slow/
I wholeheartedly agree. Every news from the media has covered topics from lack of optional safety features, pilots "training" on an iPad, and MCAS causes stalls. Most of what is reported is generally a lack of understanding and distortion by the media on how things work. Nevertheless, Boeing has let the media dictate the headlines and further harmed their reputation. I get that they have to watch what they say so that their lawyers won't go ballistic, but nothing Boeing has done from a PR standpoint has instill confidence among the public.
Two planes fall out of the sky within months of each other, due to the same engineering flaw is what has “done nothing to instill confidence among the public”. This isn’t a PR problem, this is an engineering and greed problem.
scbriml wrote:cc2314 wrote:Point no 3 is crucial, giving off the image (we really care) will help heel the wounds.
I do hope they can explain to the public the ins and outs of the fix and why it was needed in a transparent way.. For Joe public to understand
Heeling a wound sounds like it might hurt more!![]()
The question I would have is, why should Boeing wait until Paris to do this? They should be doing it now! Do it now, get it all out in the open, do your public mea culpa and then go to Paris with as clean a slate as possible.
Yossarian22 wrote:Perzeus wrote:mjoelnir wrote:One advise, stop doing this: Boeing’s public messaging on 737 MAX crisis criticized as bureaucratic, legalistic, and slow
https://www.seattletimes.com/business/b ... -and-slow/
I wholeheartedly agree. Every news from the media has covered topics from lack of optional safety features, pilots "training" on an iPad, and MCAS causes stalls. Most of what is reported is generally a lack of understanding and distortion by the media on how things work. Nevertheless, Boeing has let the media dictate the headlines and further harmed their reputation. I get that they have to watch what they say so that their lawyers won't go ballistic, but nothing Boeing has done from a PR standpoint has instill confidence among the public.
Two planes fall out of the sky within months of each other, due to the same engineering flaw is what has
TTailedTiger wrote:Admit fault before the investigations have concluded? That would be incredibly foolish.
Faro wrote:zoom321 wrote:Faro wrote:Be pro-active...don’t muck around...make LH an offer they really really can’t refuse for their 100 narrowbody requirement NOW...and announce the MAX order in Paris...just do it for God’s sake...ACT!...
Faro
You mean like offering LH US$100 milion for each Max they take ?
I mean doing a Ryanair/738 re-edition with LH...those were desperate times in 2001-2003...these are equally desperate times for B now...
Faro
Noshow wrote:LH will order more narrow bodies for the group airlines next year. From A220 to MAXs everything is possible but not everything is likely. They wanted to be polite to Boeing this is why they included the MAX.
Noshow wrote:Maybe it is better to leave out all this crude ideology and conspiracy until we have some final results?
Months behind Airbus, Boeing had to play catch-up. The pace of the work on the 737 Max was frenetic, according to current and former employees who spoke with The New York Times.
Engineers were pushed to submit technical drawings and designs at roughly double the normal pace, former employees said.
A former senior Boeing official said the company opted to build the Max because it would be far quicker, easier and cheaper than starting from scratch, and would provide almost as much fuel savings for airlines.
A technician who assembles wiring on the Max said that in the first months of development, rushed designers were delivering sloppy blueprints to him. He was told that the instructions for the wiring would be cleaned up later in the process, he said.
His internal assembly designs for the Max, he said, still include omissions today, like not specifying which tools to use to install a certain wire, a situation that could lead to a faulty connection.
“This program was a much more intense pressure cooker than I’ve ever been in,” he added. “The company was trying to avoid costs and trying to contain the level of change. They wanted the minimum change to simplify the training differences, minimum change to reduce costs, and to get it done quickly.”
scbriml wrote:TTailedTiger wrote:Admit fault before the investigations have concluded? That would be incredibly foolish.
Of course you'd think that, your tireless efforts to exonerate Boeing and blame anything or anyone else has been impressive in the three threads.
Even the most diehard Boeing fan cannot deny that the absolutely horrid implementation of MCAS and not telling pilots about it were massive errors on the part of Boeing. Regardless of whether MCAS was totally or partially involved in the deaths of 350 people, it's implementation and certification were horrendously flawed. That's why it's being fixed and why the certification process is under investigation.
Stand up and man up. Do the right thing instead of what the lawyers tell you to do (like trying to get victims' families to accept cheap payoffs and sign their rights away).Faro wrote:zoom321 wrote:
You mean like offering LH US$100 milion for each Max they take ?
I mean doing a Ryanair/738 re-edition with LH...those were desperate times in 2001-2003...these are equally desperate times for B now...
Faro
LH said the order would be next year. LH ordering 100 MAX at Paris is a dream.
Noshow wrote:Maybe it is better to leave out all this crude ideology and conspiracy until we have some final results?
Noshow wrote:Maybe it is better to leave out all this crude ideology and conspiracy until we have some final results?
Yossarian22 wrote:There are plenty of facts already.
smokeybandit wrote:"For now, the MAX is radioactive. No airlines will want to see their brand associated to it until the general population forgets."
Most of the general population doesn't even know what the MAX is or would have any idea they're flying one
BOOKING WITH BRITISH AIRWAYS COULD MEAN FLYING ON BOEING 737 MAX
The Boeing 737 Max is likely to go back into service in the US before the rest of the world – which could mean British Airways’ flight code is applied to a type of plane that UK safety regulators have grounded.
...
BaconButty wrote:smokeybandit wrote:"For now, the MAX is radioactive. No airlines will want to see their brand associated to it until the general population forgets."
We can argue whether the reputation is deserved or not, but the MAX is news, and probably has the most negative public image of any aircraft since the DC-10 back when I was a kid, at least over here.
Revelation wrote:I was here on a.net for the sh*t show that was the 787 battery box issue, and lots of people swore they'd never fly on a 787.
Odds are high IMHO that not only would they now fly a 787, but the battery box issue won't even arise for them during their selection process nor the actual flight.
And again, as above, there will be some that will still never fly a 787 or a MAX, just like the radioactivity will never drop to zero, it'll just keep decaying exponentially.
BaconButty wrote:There's a PR issue and they probably need to address it.
BaconButty wrote:Incidentally, the above search did yield this interesting article. PR lessons from Boeing’s poor handling of the 737 MAX crisis.
Revelation wrote:BaconButty wrote:There's a PR issue and they probably need to address it.
There's no doubt there is a PR issue.
bgm wrote:cc2314 wrote:giving off the image (we really care).
I didn't realize that the Paris Air Show was a stand up comedy thing.
Redd wrote:bgm wrote:cc2314 wrote:giving off the image (we really care).
I didn't realize that the Paris Air Show was a stand up comedy thing.
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I'd like to see the people responsible for making the catastrophic decisions leading to the death of 300+ people resign from or lose their jobs. If Boeing is to be trusted by the general public they have to show they're worthy of people's trust and won't allow for a corporate culture unwilling to take responsibility for their mistakes.
flyingturtle wrote:Airbus should offer Boeing a licence to build A320neos.![]()
It's a win-win solution.
imthedreamliner wrote:2019 Paris Air Show is on June 23, approximately 3 months away. It is a big opportunity to restore trust in MAX and in Boeing as well. What can they do at the Paris Air Show to make things better ?
My Advices :
1-) Complete the necessary fix of the MCAS system and other modifications. If possible, bring a MAX-8 to the show to explain the modifications and try to persuade people and media it is perfectly safe to fly the plane. If possible, try to get as many orders for MAX to restore trust as well.
2-) Is it a golden opportunity to launch 797 ? If it possible, launching 797 at Paris Air Show with hundreds of commitments could be a big sign of " I am strong ". Maybe Boeing can go into details why 797 is safe to fly ( the systems like MCAS is not in this plane or it is in this plane and safe ).
3-) Full attendance of the Board of Boeing ? This could answer all the questions coming from media and people at the heighest level and restore trust in Boeing. This could be important.
4-) Joint conferances with some ally Airliners ( USA airliners + others if possible ) to talk about the fixes on MAX and why it is safe to fly ?
I am sure more can be done but I see it as a big opportunity for Boeing. But first of all, Boeing has to do the homework and make MAX safer.
jfklganyc wrote:I would also drop the Max
Not sure why a word was put into the name anyway...but that word is done...even if the plane has a long life ahead of it
MYT332 wrote:I would seriously rebrand the MAX's as the B737-8, B737-9 etc. Get away from the MAX name completely. People aren't shying away from flying on current B737-800's so the 737 name is good still but when they see the word 'MAX' in the future, well, there's your problem. MAX is just too easy a name to remember.
Obviously the rebranding would be public knowledge but it surely wouldn't be as wide spread as the reporting of the crashes. It would alleviate potential issues with the 'majority' of joe public you'd think.
GEUltraFan9XGTF wrote:Like VW, Boeing's PR face throughout has been abysmal. Muilenburg comes off with as much empathy and tact as a sleezy lobbyist for used car salesmen.
If I were Boeing's BOD, I'd fire Muilenburg before Paris (and maybe others).
I would do whatever I could, without appearing pushy, to showcase front and center what the EASA is doing to review and (re)certify that MAX, MCAS, etc.
Dropping the MAX name slowly over time by Paris 2020 is not a bad idea.
I would provide two very comfortable and detailed info booths/pavilions about each crash with the latest investigation updates. Each should have a wall of names / memorial for the dead as well as special thanks to investigators and first responders.
I would have a third info booth / pavilion all about MCAS. 100% transparency and disclosure.
I would hold one press conference every day:
Day 1: What we're doing for the families of the victims (aid package). Day 2: How we're compensating MAX customers (aid package). Day 3: How we're bolstering the independence, strength, and authority of regulatory agencies all over the world. Etc.
I would give ATO to the NMA.
I would put the 78X and 77X combo front and center as the ultimate 1-2 punch for the best WB strategy.
Faro wrote:Be pro-active...don’t muck around...make LH an offer they really really can’t refuse for their 100 narrowbody requirement NOW...and announce the MAX order in Paris..
Boof02671 wrote:jfklganyc wrote:I would also drop the Max
Not sure why a word was put into the name anyway...but that word is done...even if the plane has a long life ahead of it
And you would single handily put Boeing out of business. There are 5,000 Max’s on order and is Boeing’s number one produced airplane, 52 a month, 624 a year.
DrPaul wrote:MYT332 wrote:I would seriously rebrand the MAX's as the B737-8, B737-9 etc. Get away from the MAX name completely.
That's the classic British government solution. Trouble at Windscale nuclear power station? Rename it Sellafield. Trouble at Long Kesh prison camp in Northern Ireland? Rename it The Maze. It didn't fool anyone.