I must say I’ve been impressed by WN every time I’ve flown with them. For all the trash they get on this site they do a great job, pay $15 extra for early bird and you’re good to go.
Rarely do I see Early Bird for $15 anymore... It's usually $20 or $25 now.
The only nit I would pick is being a little more strict on pre-boards. It’s like a parade these days. You’d think there were miracles being performed on the jet bridge. They’re confused, ailing or infirm going down the ramp, but once onboard, they’re healed!!!
I think I counted 17 wheelchairs on my DAL-LAS flight the other day - with their boarding companions over 30 people were on our plane before A1 was even called. I noticed almost all walked right off the plane in Las Vegas.
Having moved from a Delta Hub to Dallas - I've flown WN quite a bit more and have achieved A-List. Here are some things Southwest is missing that Delta has:
No Comfort Plus with guaranteed free drinks
No First Class upgrades, or even paid First Class seats
No Same Day Confirmed for Free
Cannot be added to the standby list unless you're at the airport
Phone agents have no data on standby lists or loads (and aren't willing to share even a slight hint)
No electrical plugs or USB chargers on board
An on-time rate that is noticeably below Delta's on the routes I fly
No confirmed changes to an earlier flight if your flight is running late, unless over 60 min
No guaranteed boarding zone, could be as far as the B Group even with A List
No PTVs on any plane
Limited international destinations
No variety of aircraft
No partners for Interlining, No alliance to give additional options
No high speed streaming satellite WiFi
Things I can appreciate about Southwest
Very few cranky employees - they all seem hopelessly friendly
They treat all their passengers well - not just elites. While DL is good, I give WN the edge here
Lots of non-stops from Love Field
No change fees - just fare difference
Love Field is a fantastic little airport > DFW
Companion status is awesome - got it from the credit card this year.
WiFi is cheap on WN - $8
Is there anything I'm missing that WN > DL for elites? I know there are more benefits for non-elites, many discussed above. I guess A List+ gets free internet.
I've only flown AS and B6 a number of times and each experience was great - but their size and network pales in comparison to WN/DL and I'm not so sure it's fair to compare directly.