I believe the decision to run DFW as a banked and not a rolling hub is really hurting AA. It is really tough to run 900 flights a day out of a banked hub. What this means is you essentially have 100 flights per bank, while landing a bunch of flights. This just doesn't lead to a reliable operation. ORD is perfect for a banked hub as are PHL, PHX and MIA. CLT is borderline, but they have huge problems with ramp congestion. But there is no way DFW should be run as a banked hub. I get trying to provide more connecting opportunities to passengers, but when it causes your reliability to go down the toilet, it really needs to be looked at much more closely. DL runs ATL as a rolling hub. Enough said.
I've been trying not to "pile on" American, but this explains EXACTLY the horror show that DFW has become at night if there's even the slightest delay with a single incoming flight that upsets their "finely tuned" banked hub.
I've been delayed many times from FSM, but have arrived at DFW on time. Yet, for some reason, our gate has been given away, and we passengers are given a full and complete tour of the entire DFW metroplex as we drive around every taxiway and ramp there is, hoping a gate will open up so we might possibly make our connections.
I've witnessed near riots on board airplanes as no explanation for any delay is given, nor are any reassurances about tight connections attempted.
I've seen rats abandoning a sinking ship move slower than employees running away from passengers in need, especially late at night. Promised skycap with a wheelchair? Nope! Want your gate checked bags at the gate in under 30 minutes? Dream on! But do you like sneering gate agents literally asking you, "what took you so long?" as you run to your gate after enduring every single obstacle imaginable? Then DFW is the airport for you!!
American could EASILY
return to the glory years of the past and become an exceedingly well-run airline with lots of happy frequent fliers eagerly paying for upgrades and last-minute fares, but unfortunately, right now, it is being run by idiots.
REAL leadership means more than succumbing to the siren-song of "short-term profits for the investors are the ONLY thing that matters!". REAL leadership means more on your agenda than squeezing every nickel out of every supplier, customer, and employee until the buffalo poops, then bragging about your so-called "business prowess". REAL leadership is not devoting your life to the achievement of securing a golden parachute, thus freeing you to destroy a company and its employees for sport.
Real leadership means you focus on the long-term viability of your company, and its continued success into the future, long after you are gone. Real leadership means you work WITH your employees, not treat them like the enemy; or worse, as "the help", to be disposed of when they begin to cost too much. Real leadership means you invest some of that "pirate's treasure" you acquire from your customers and invest that in livable salaries for all your employees, acquire new planes when needed, and maintain your planes to the highest - ergo, safest - standards any government agency requires. Real leadership means you empower your employees to go the extra mile when the situation arises - and we all know it will, on a daily basis, across your entire fleet. Real leadership means it's "all hands on deck" during IRROPs, meaning middle-managers and higher-ups burn the midnight oil, helping out the front-line employees to get flights re-routed, passengers on their way - with their bags, airplanes in the air, airports cleared, and operations returned to normal.
Boeing has this problem right now, with the MAX 8 and the 787 issues. United had this problem - remember the summer of 2000? And the CO merger? American's problems are solvable, but until the pass-out drunk hits a tree, he's not going to admit he has a problem. American's upper management will blame everyone except themselves - and at the moment, they have no reason to do otherwise.