9w748capt wrote:Oh really? Then why is it that DL continues to outperform AA and UA? Clearly people are paying more to fly DL. DL continues to invest in IFE. So how is it that people aren't willing to pay for a better experience?
Why? I'll turn it around. I can tell you what isn't causing the outperform--PTVs.
Antarius wrote:Is it pure coincidence that the airline with the best profits, climbing satisfaction scores etc. also is investing in IFE?
The data says yes.