aryonoco wrote:tullamarine wrote:Yes typically they would be offered a hotel room. In addition, for those with a pressing time need, QF would try to get them onto alternative services via BNE or SYD or with other carriers such as UA or VA though all of this obviously depends on whether there are seats on any of the other services.
My friend is on this flight, and as a QF FF, she's very much not impressed with QF's communication.
She's asked multiple times for an alternate arrangement but the only options they have offered her is to cancel the ticket, or fly one day or two days later. Also they have been less than clear about whether she's entitled to a hotel room at LAX, and just point her to the compensation section of the website.
She flies JFK-MEL at least twice a year, and is seriously thinking about moving her business to NZ as a result of this.
QF support also equivocated as to the reason for the delay. First they blamed Air Traffic Low(sic) Management . Then it turns out it's due to crew timing.
Delays happen and are understandable. Being unclear with passengers who are stranded is frustrating.
There is always a risk with travel that you won't arrive when you plan to - your friend should be aware of this. I don't think QF will really miss her 2 flights per year, esp if they are in economy. As noted by others it sounds like there is a legitimate reason and QF ground crews handled it well, the call centre (which it sounds like she spoke to first) had no other info to give, tho she should have spoken to ground crew in the first place.