ethernal wrote:Blerg wrote:ethernal wrote:
I was obviously talking about their intra-EU product, not their long haul product. I fly LH regularly internationally.
Their intra-EU product is absolute garbage. It is a LCC product. Having a flight attendant throw a cold sandwich to me doesn't make up for the terrible hard product. I'm 6' 4". 30" pitch being the only option is just not going to work.
Agree that there is a network piece here, but if I am paying for connectivity, why are they trying to compete with a non-differentiated product? The reality is that I am going to take the nonstop once a day easyJet flight than try to take the (more expensive) connect-in-FRA/MUC and have to deal with not just one but TWO legs of miserable LCC product (because that is what intra-EU LH is - it is a LCC product and don't try to pretend it is not).
Excuse me but what do you expect from LH? Do you want them to serve caviar and champagne in economy class? Furthermore, you seem to be missing the point, Lufthansa mainline doesn't seem to be the issue for LH Group, it's rather Eurowings, it's LCC branch and Austrian Airlines.
No, I want the opposite. Why would I want cavier and champagne while I am sitting in a 30" ultra-slimline seat? Drop the pathetic attempt at catering food and put in real seats. Not ultra-slimline, have 31" in economy, and have a 34" legroom section. I'm even fine with not having US domestic-F-like product - I get it, it doesn't work in Europe.
At the end of the day, hard product does matter. A Lufthansa intra-EU flight is not comfortable. Full stop. If I am not going to be comfortable, giving me champagne is further down the list of my worries. And if my decision is 'not comfortable' vs 'not comfortable, except maybe with a sandwich worth 1 euro', you're darn right I'm going to purchase based on price.
You are ranting, ok, you don't like LH's product, fine. However you seem to be missing the point, LH Group didn't lose all that money because of Lufthansa Mainline so people don't seem to be bothered by the same things you are.