Nicknuzzii
Topic Author
Posts: 197
Joined: Sat Sep 15, 2018 5:57 pm

US customs outage

Fri Aug 16, 2019 9:04 pm

Causing major delays throughout the US. Some passengers are being processed manually.

https://www.businessinsider.com/travel- ... ges-2019-8
 
EvanWSFO
Posts: 1145
Joined: Sun Mar 04, 2018 9:22 pm

Re: US customs outage

Fri Aug 16, 2019 9:59 pm

I've gotten multiple emails and alerts in the past half hour. Sounds major.
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Scarebus34
Posts: 377
Joined: Tue Feb 12, 2019 10:54 pm

Re: US customs outage

Fri Aug 16, 2019 10:18 pm

Back up and running
 
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dennypayne
Posts: 241
Joined: Tue Mar 13, 2012 3:38 am

Re: US customs outage

Fri Aug 16, 2019 10:24 pm

I just waited over an hour at DFW, and it would have been much longer if Mobile Passport hadn't come back online. There were probably 2000 people in line, it went all the way to the back of the hall that leads to the main processing area. Zero people explaining what was going on.

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cedarjet
Posts: 8515
Joined: Mon May 24, 1999 1:12 am

Re: US customs outage

Fri Aug 16, 2019 10:28 pm

I’m surprised they could tell the difference. Last two entries into the USA required two hours in line. Personally I think it’s a disgrace, most powerful and rich country in the history of the world and it literally takes a whole afternoon* to process a 777 of passengers.

* landed at 2pm, not in the airport lobby til 4pm, the day’s over
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ikramerica
Posts: 14897
Joined: Mon May 23, 2005 9:33 am

Re: US customs outage

Fri Aug 16, 2019 10:31 pm

[twoid][/twoid]
cedarjet wrote:
I’m surprised they could tell the difference. Last two entries into the USA required two hours in line. Personally I think it’s a disgrace, most powerful and rich country in the history of the world and it literally takes a whole afternoon* to process a 777 of passengers.

* landed at 2pm, not in the airport lobby til 4pm, the day’s over

Were there unused lanes with equipment sitting idle?
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AWACSooner
Posts: 2448
Joined: Tue Jan 22, 2008 12:35 am

Re: US customs outage

Fri Aug 16, 2019 10:42 pm

ikramerica wrote:
Were there unused lanes with equipment sitting idle?

Hell, that’s a standard security line in the USA, not just a customs one.

Was seeing pics of the backup at YYZ preclearance and thought “hell, that’s normal...”
 
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777222LR
Posts: 340
Joined: Fri Feb 17, 2012 2:19 am

Re: US customs outage

Fri Aug 16, 2019 10:45 pm

A customs agent was probably on a.net and downloaded the file from the "Update your Adobe Flash" pop-up ad.
 
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DocLightning
Posts: 21549
Joined: Wed Nov 16, 2005 8:51 am

Re: US customs outage

Sat Aug 17, 2019 9:49 am

777222LR wrote:
A customs agent was probably on a.net and downloaded the file from the "Update your Adobe Flash" pop-up ad.


:lol: :lol: :lol:

Or answered one of those IRS phone calls.
-Doc Lightning-

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alo2yyz
Posts: 12
Joined: Thu Mar 21, 2019 1:53 am

Re: US customs outage

Sun Aug 18, 2019 2:17 pm

I wonder what happens at preclearance airports when there's an outage like this. If it's at (e.g.) ORD, presumably pax are just treated as missed connections. But a a place like SNN or YVR, do they just hold all the outgoing US flights?

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