afgeneral wrote:It would be terribly inefficient to start building check-in facilities at all major train stations within reach of the airport. Sure, KLM could start opening facilities in Rotterdam, Delft, Utrecht, The Hague HS and Central, Eindhoven, Groningen, Maastricht, Cologne, Antwerp, Brussels, Paris etc. but it would be very costly. Need to hire people / take up space in the station / maintain everything etc..
KLM had check in facilities at Rotterdam and Antwerp in one point of time. There is nothing inefficient in having downtown check in facilities as there is ample space in most railway stations. The problem KLM has to tackle is how to ensure that the customer experience from the train to the gate (or better the hassle) is equal to that of a connecting flight. However, I recall that I read somewehre that already the majority of Belgian pax don't use the flight.
BTW as KLM is still part of the group managing the Dutch HSL, there is also a political angle to this story. The Dutch HSL concession is up to renewal next year. Given the bad performance in recent years, it has to please the Dutch goernment a little bit.