Moderators: jsumali2, richierich, ua900, PanAm_DC10, hOMSaR
910A wrote:I noticed Parker didn't mention one word regarding the guest experience onboard one of his company's planes..
910A wrote:I noticed Parker didn't mention one word regarding the guest experience onboard one of his company's planes..
TYWoolman wrote:910A wrote:I noticed Parker didn't mention one word regarding the guest experience onboard one of his company's planes..
Mr. Parker DOES talk about operational reliability, which is a broad topic, so I think operational reliability can transcend into onboard operations/customer service naturally. Why talk everything negative about your airline when the interview itself was more of a general one in nature?
The answers he provided on a number of questions to your point, however, were very superficial, perhaps not to tip his hand (?) or because there just aren't answers for them as of yet. Losing LATAM is not the problem. It's a symptom. LATAM (and perhaps Chilean government) sees something in DELTA it doesn't see in AMERICAN.
chepos wrote:TYWoolman wrote:910A wrote:I noticed Parker didn't mention one word regarding the guest experience onboard one of his company's planes..
Mr. Parker DOES talk about operational reliability, which is a broad topic, so I think operational reliability can transcend into onboard operations/customer service naturally. Why talk everything negative about your airline when the interview itself was more of a general one in nature?
The answers he provided on a number of questions to your point, however, were very superficial, perhaps not to tip his hand (?) or because there just aren't answers for them as of yet. Losing LATAM is not the problem. It's a symptom. LATAM (and perhaps Chilean government) sees something in DELTA it doesn't see in AMERICAN.
Well for one, DL is much smaller in South America than AA (particularly in Chile). That is something apparently the Chilean regulators can see favorably, there main concern was AA/LATAM would have a virtual monopoly on a route like MIA-SCL.
True. But wouldn't American and LATAM have proposed a divesture? Or wouldn't that be an easy remedy? I think the DELTA-LATAM deal was a Chilean gov't move for it's home-town airline.
Sent from my iPhone using Tapatalk
TYWoolman wrote:True above. But wouldn't American and LATAM have proposed a divesture? Or wouldn't that be an easy remedy? I think the DELTA-LATAM deal was a Chilean gov't move for it's home-town airline. Meaning the issue here to the topic is American's approach on things was lacking.
chepos wrote:TYWoolman wrote:True above. But wouldn't American and LATAM have proposed a divesture? Or wouldn't that be an easy remedy? I think the DELTA-LATAM deal was a Chilean gov't move for it's home-town airline. Meaning the issue here to the topic is American's approach on things was lacking.
So are you trying to say these past couple of years the Chilean govt kept blocking the deal hoping DL would come in as the knight in shining armor to save LATAM?
Sent from my iPhone using Tapatalk
TYWoolman wrote:chepos wrote:TYWoolman wrote:True above. But wouldn't American and LATAM have proposed a divesture? Or wouldn't that be an easy remedy? I think the DELTA-LATAM deal was a Chilean gov't move for it's home-town airline. Meaning the issue here to the topic is American's approach on things was lacking.
So are you trying to say these past couple of years the Chilean govt kept blocking the deal hoping DL would come in as the knight in shining armor to save LATAM?
Sent from my iPhone using Tapatalk
I am not saying that per se, as I am not familiar with how many times they officially did not approve of the JV (wasn't keeping up on that). Will read more up on that. But it could have been an opportunistic time to disapprove of it the last time around in order to push the partnership to Delta. Do you know off hand if the Chilean gov't proposed a remedy or divesture? The Chilean gov't however may have not approved it on any occasion because of the very reason that LATAM is a merged entity based in Chile. The best long-term viability/prospects of a strong LATAM is to partner with a strong U.S. entity that also allows it to grow along side rather than compete with it's partner's capacity in key markets. For the record: I do think Delta is the better partner of Latam.
TYWoolman wrote:chepos wrote:TYWoolman wrote:True above. But wouldn't American and LATAM have proposed a divesture? Or wouldn't that be an easy remedy? I think the DELTA-LATAM deal was a Chilean gov't move for it's home-town airline. Meaning the issue here to the topic is American's approach on things was lacking.
So are you trying to say these past couple of years the Chilean govt kept blocking the deal hoping DL would come in as the knight in shining armor to save LATAM?
Sent from my iPhone using Tapatalk
I am not saying that per se, as I am not familiar with how many times they officially did not approve of the JV (wasn't keeping up on that). Will read more up on that. But it could have been an opportunistic time to disapprove of it the last time around in order to push the partnership to Delta. Do you know off hand if the Chilean gov't proposed a remedy or divesture? The Chilean gov't however may have not approved it on any occasion because of the very reason that LATAM is a merged entity based in Chile. The best long-term viability/prospects of a strong LATAM is to partner with a strong U.S. entity that also allows it to grow along side rather than compete with it's partner's capacity in key markets. For the record: I do think Delta is the better partner of Latam.
Phoenix757767 wrote:https://www.dallasnews.com/business/airlines/2019/10/06/american-airlines-ceo-doug-parker-return-max-falling-stock-price-rehabbing-companys-image/
American Airlines CEO Doug Parker on the return of the Max, falling stock price and rehabbing the company's image
He says it doesn't matter what the carrier does until it fixes problems with late arrivals and cancellations.
usflyer msp wrote:TYWoolman wrote:chepos wrote:
So are you trying to say these past couple of years the Chilean govt kept blocking the deal hoping DL would come in as the knight in shining armor to save LATAM?
Sent from my iPhone using Tapatalk
I am not saying that per se, as I am not familiar with how many times they officially did not approve of the JV (wasn't keeping up on that). Will read more up on that. But it could have been an opportunistic time to disapprove of it the last time around in order to push the partnership to Delta. Do you know off hand if the Chilean gov't proposed a remedy or divesture? The Chilean gov't however may have not approved it on any occasion because of the very reason that LATAM is a merged entity based in Chile. The best long-term viability/prospects of a strong LATAM is to partner with a strong U.S. entity that also allows it to grow along side rather than compete with it's partner's capacity in key markets. For the record: I do think Delta is the better partner of Latam.
Divestiture was not an option. Obviously, neither AA nor LA was going to drop SCL-MIA and neither airport is slot restricted so its not like AA or LA could just makes some slots available for competitors. What exactly would you have AA/LA divest of?
PSAatSAN4Ever wrote:Phoenix757767 wrote:https://www.dallasnews.com/business/airlines/2019/10/06/american-airlines-ceo-doug-parker-return-max-falling-stock-price-rehabbing-companys-image/
American Airlines CEO Doug Parker on the return of the Max, falling stock price and rehabbing the company's image
He says it doesn't matter what the carrier does until it fixes problems with late arrivals and cancellations.
he has his golden parachute, so no loss for him if the airline is mismanaged into oblivion.
hagela wrote:Parker takes his entire (maybe just majority?) of his salary as American stock
chepos wrote:TYWoolman wrote:True above. But wouldn't American and LATAM have proposed a divesture? Or wouldn't that be an easy remedy? I think the DELTA-LATAM deal was a Chilean gov't move for it's home-town airline. Meaning the issue here to the topic is American's approach on things was lacking.
So are you trying to say these past couple of years the Chilean govt kept blocking the deal hoping DL would come in as the knight in shining armor to save LATAM?
Sent from my iPhone using Tapatalk
PSAatSAN4Ever wrote:Phoenix757767 wrote:https://www.dallasnews.com/business/airlines/2019/10/06/american-airlines-ceo-doug-parker-return-max-falling-stock-price-rehabbing-companys-image/
American Airlines CEO Doug Parker on the return of the Max, falling stock price and rehabbing the company's image
He says it doesn't matter what the carrier does until it fixes problems with late arrivals and cancellations.
As I read the article, all I could think of was the song from the mid-1980’s, “you spin me right round baby, right round, like a record baby, right round round, round!”
He did what a CEO is supposed to do - take the situation, however bad it is, and make it appear to the outside world that everything is just fine, and tHat the issues affecting the company are being addressed. I would expect nothing less.
However, this very “friendly piece” sheds no light on anything being done to address the fundamental problems facing AA today. Actions speak louder than words, Doug, and until we see actions from you and the board that you are serious about addressing these problems, I cannot and will not believe you are anything other than a vulture capitalist, whose sole mission in life is to enrich his own pockets at the expense of an entire company and the vast number of employees. I really hope I am wrong, and I will be the first to admit it when AA soars once again to great heights; however, he has his golden parachute, so no loss for him if the airline is mismanaged into oblivion.
hagela wrote:PSAatSAN4Ever wrote:Phoenix757767 wrote:https://www.dallasnews.com/business/airlines/2019/10/06/american-airlines-ceo-doug-parker-return-max-falling-stock-price-rehabbing-companys-image/
American Airlines CEO Doug Parker on the return of the Max, falling stock price and rehabbing the company's image
He says it doesn't matter what the carrier does until it fixes problems with late arrivals and cancellations.
he has his golden parachute, so no loss for him if the airline is mismanaged into oblivion.
Parker takes his entire (maybe just majority?) of his salary as American stock. So he literally does lose if the airline is mismanaged into oblivion.
Sent from my Pixel using Tapatalk
milemaster wrote:Interesting article somewhat relevant to this topic.
https://www.inc.com/chris-matyszczyk/american-airlines-just-gave-a-perfect-painfully-detailed-explanation-for-why-passengers-prefer-delta.html
milemaster wrote:Interesting article somewhat relevant to this topic.
https://www.inc.com/chris-matyszczyk/american-airlines-just-gave-a-perfect-painfully-detailed-explanation-for-why-passengers-prefer-delta.html
F9Animal wrote:I have always thought highly of Doug Parker. But, I recall he once made a statement that AA would be profitable forever? Or something to that kind of talk?
I think AA should look at the Airbus 220.
Art at ISP wrote:So this happened to my wife this past weekend--she was flying DLH-LGA on DL. She noted that AA and UA had cancelled all their flights due to weather (poor visibility in DLH), and that AA had sent two planes but they turned back to ORD. The AA customers were not re-accommodated right away, and told to call reservations. My wife waited patiently on a line and held for over 45 minutes until DL answered her call (she has no status). They rebooked her 2:30PM LGA flight to one leaving at 8:15 to JFK which is easier for me to pick her up anyway, and put her on the standby list for the one flight expected to leave for MSP--the plane which had overnighted at DLH. She got the last seat on the commuter flight to MSP, and made her connection with time to spare. The agent in DLH even went on board to remove standby passengers who had cleared in error.
After being a million miler on AA, and seeing how they treat their best and highest spending customers, I refuse to give them any of my money unless they are the ONLY option. I have met D0ug a few times, and the contempt he holds for his employees and frequent customers is palpable.
Most telling however is the fact that the only reason AA is profitable is from the sale of miles--they actually lose money flying people!!!
He needs to go while there is still an airline to save.
Phoenix757767 wrote:Art at ISP wrote:So this happened to my wife this past weekend--she was flying DLH-LGA on DL. She noted that AA and UA had cancelled all their flights due to weather (poor visibility in DLH), and that AA had sent two planes but they turned back to ORD. The AA customers were not re-accommodated right away, and told to call reservations. My wife waited patiently on a line and held for over 45 minutes until DL answered her call (she has no status). They rebooked her 2:30PM LGA flight to one leaving at 8:15 to JFK which is easier for me to pick her up anyway, and put her on the standby list for the one flight expected to leave for MSP--the plane which had overnighted at DLH. She got the last seat on the commuter flight to MSP, and made her connection with time to spare. The agent in DLH even went on board to remove standby passengers who had cleared in error.
After being a million miler on AA, and seeing how they treat their best and highest spending customers, I refuse to give them any of my money unless they are the ONLY option. I have met D0ug a few times, and the contempt he holds for his employees and frequent customers is palpable.
Most telling however is the fact that the only reason AA is profitable is from the sale of miles--they actually lose money flying people!!!
He needs to go while there is still an airline to save.
For 2019 AA is profitable on flying passengers.
Miamiairport wrote:One big issue is the banking of hubs. Yes it provides greater a/c utilization and profits but with an inefficient operation it becomes a flyer's nightmare. I can't tell you the number of times I've been sitting on an already late arriving a/c at MIA waiting for a gate. Now being MIA based for me I'm going to get a little less sleep. For those connecting to the last and often only flight to SA it means either a night and day at MIA airport or an expensive out of pocket hotel. Yes CKs/EXPs might get re-accommodated on another carrier flight or at least a hotel/food vouchers, the others are told to go pound sand. Clearly AA can't operate a busy hub like DL and should abandon banked hubs until they can.
Maybe Parker looked at the numbers and realized that even with the cost of misconnects and late arriving/departing flights AA was still coming out ahead with banked flights but it tarnishes the airline and de-moralizes front line employees forced to deal with the aftermath.
9w748capt wrote:Is DL's passenger demographic that much different than AA's? I find it bizarre that all of AA's data says people would rather watch movies on their 3 inch phones, while somehow DL's passengers strongly prefer built in IFE. Amazing to me that the US airline that's actually investing in it's product is also the most profitable. I mean that is just insane!
JAMBOJET wrote:9w748capt wrote:Is DL's passenger demographic that much different than AA's? I find it bizarre that all of AA's data says people would rather watch movies on their 3 inch phones, while somehow DL's passengers strongly prefer built in IFE. Amazing to me that the US airline that's actually investing in it's product is also the most profitable. I mean that is just insane!
I’d imagine AA’s data is similar to: AS, F9, NK, WN, and UA. Some more profitable on margin than Delta, some less.
Delta’s data is similar to... B6 and the long gone Virgin America...?
9w748capt wrote:Is DL's passenger demographic that much different than AA's? I find it bizarre that all of AA's data says people would rather watch movies on their 3 inch phones, while somehow DL's passengers strongly prefer built in IFE. Amazing to me that the US airline that's actually investing in it's product is also the most profitable. I mean that is just insane!
9w748capt wrote:JAMBOJET wrote:9w748capt wrote:Is DL's passenger demographic that much different than AA's? I find it bizarre that all of AA's data says people would rather watch movies on their 3 inch phones, while somehow DL's passengers strongly prefer built in IFE. Amazing to me that the US airline that's actually investing in it's product is also the most profitable. I mean that is just insane!
I’d imagine AA’s data is similar to: AS, F9, NK, WN, and UA. Some more profitable on margin than Delta, some less.
Delta’s data is similar to... B6 and the long gone Virgin America...?
Which of those has higher margins than DL?
9w748capt wrote:JAMBOJET wrote:9w748capt wrote:Is DL's passenger demographic that much different than AA's? I find it bizarre that all of AA's data says people would rather watch movies on their 3 inch phones, while somehow DL's passengers strongly prefer built in IFE. Amazing to me that the US airline that's actually investing in it's product is also the most profitable. I mean that is just insane!
I’d imagine AA’s data is similar to: AS, F9, NK, WN, and UA. Some more profitable on margin than Delta, some less.
Delta’s data is similar to... B6 and the long gone Virgin America...?
Which of those has higher margins than DL?
9w748capt wrote:Is DL's passenger demographic that much different than AA's? I find it bizarre that all of AA's data says people would rather watch movies on their 3 inch phones, while somehow DL's passengers strongly prefer built in IFE. Amazing to me that the US airline that's actually investing in it's product is also the most profitable. I mean that is just insane!
musman9853 wrote:
making phone calls, haha. can't remember the last time i did that.
QHD OLED stands for QuadHD Organic Light Emitting Diode. OLEDS are on on the very best computers and TVs, and way better than the shitty LCDs that are used for ifes.
fly4ever78 wrote:musman9853 wrote:
making phone calls, haha. can't remember the last time i did that.
QHD OLED stands for QuadHD Organic Light Emitting Diode. OLEDS are on on the very best computers and TVs, and way better than the shitty LCDs that are used for ifes.
BTW... the IFE Delta is installing is a Hitachi tablet, mounted in a seat back. It's not a "shitty LCD" LOL
PA110 wrote:Doug Parker is the primary reason things have gone downhill so far at AA. For all intents and purposes, he's replaced the last vestiges of AA's Flagship service with the utter blandness of US Airways. Having just flown to BUE and back from SCL in Premium Y, I was caught off guard by just how much service has declined. F/A's couldn't even be bothered to make eye contact during meal service. The best I could say for both flights was that the service was indifferent at best.
GSPSPOT wrote:I for one enjoy the luxury of being able to enjoy content on the airline's system (visually handicapped though it may be to purists) without having one more personal item to deal with during the trip. DL manages to offer both (PTV and streaming content) on many flights.
9w748capt wrote:PA110 wrote:Doug Parker is the primary reason things have gone downhill so far at AA. For all intents and purposes, he's replaced the last vestiges of AA's Flagship service with the utter blandness of US Airways. Having just flown to BUE and back from SCL in Premium Y, I was caught off guard by just how much service has declined. F/A's couldn't even be bothered to make eye contact during meal service. The best I could say for both flights was that the service was indifferent at best.
Yup. Dougie is too stupid to realize that destroying the main cabin product that most people fly in ruins the reputation of the entire airline. AA'a J class is decent, but who wants to get off an AA J flight and connect on Oasis?
musman9853 wrote:9w748capt wrote:Is DL's passenger demographic that much different than AA's? I find it bizarre that all of AA's data says people would rather watch movies on their 3 inch phones, while somehow DL's passengers strongly prefer built in IFE. Amazing to me that the US airline that's actually investing in it's product is also the most profitable. I mean that is just insane!
it's not 2010 anymore. My 6.8in QHD OLED phone, with literally the best screen in the world at that size, is faaar better than any ife system on any plane. Have fun watching a movie on a shitty 720 lcd panel.
JAMBOJET wrote:9w748capt wrote:PA110 wrote:Doug Parker is the primary reason things have gone downhill so far at AA. For all intents and purposes, he's replaced the last vestiges of AA's Flagship service with the utter blandness of US Airways. Having just flown to BUE and back from SCL in Premium Y, I was caught off guard by just how much service has declined. F/A's couldn't even be bothered to make eye contact during meal service. The best I could say for both flights was that the service was indifferent at best.
Yup. Dougie is too stupid to realize that destroying the main cabin product that most people fly in ruins the reputation of the entire airline. AA'a J class is decent, but who wants to get off an AA J flight and connect on Oasis?
Probably the same people that get off a DL J flight and get on to a 717, MD88, or MD90 or all of Delta’s regional fleet. Let’s not pretend Delta has a consistent International > domestic product.
The better question is who wants to get off a Delta J flight and connect on to the industry’s smallest F legroom on basically any plane? Those 37” in Oasis look pretty spacious compared to many Delta narrowbodies.
JAMBOJET wrote:9w748capt wrote:PA110 wrote:Doug Parker is the primary reason things have gone downhill so far at AA. For all intents and purposes, he's replaced the last vestiges of AA's Flagship service with the utter blandness of US Airways. Having just flown to BUE and back from SCL in Premium Y, I was caught off guard by just how much service has declined. F/A's couldn't even be bothered to make eye contact during meal service. The best I could say for both flights was that the service was indifferent at best.
Yup. Dougie is too stupid to realize that destroying the main cabin product that most people fly in ruins the reputation of the entire airline. AA'a J class is decent, but who wants to get off an AA J flight and connect on Oasis?
Probably the same people that get off a DL J flight and get on to a 717, MD88, or MD90 or all of Delta’s regional fleet. Let’s not pretend Delta has a consistent International > domestic product.
The better question is who wants to get off a Delta J flight and connect on to the industry’s smallest F legroom on basically any plane? Those 37” in Oasis look pretty spacious compared to many Delta narrowbodies.