AA is profitable. The board and the CEO, that's the 1st order of business. I find on here and just in general to get more upset when there are delays/cancellations when we are on an airline we already don't like and are more willing to give a pass to the ones we do.
A cpl weeks ago I had counting layovers, 4 successive great flights on south west whom I'd never flown with before. It certainly is reasonable that when you get good service short layovers and on time to like that and continue to book on WN.so I posted the question to this forum its thoughts on WN. Was I lucky or is it the norm?
From the summer of 2018 to the early spring of 2019, I took approximately 20 flights on AA. Short regional hops, every flight was on a ERJ145. Not a popular plane for most of you. Can't say was in love with it either. But one hr, gate to gate, I don't think anyone to expect much. However, I was frequently delayed due to staffing or maintenance. The ONE FA Often seemed unfriendly, looked bored and miserable. I can imagine however that being the only FA on a 50 seater and you just go up and down all day long. I imagine its generally the consistently worst FA job in the commercial airline business. Still, it's part of your job to be friendly and at least appear to be eager to help.
So out of 20 flights half were not good ones for one reason or another. But, I haven't flown AA Transcon or TATL, so those flights I might have a different vibe than I do about AA. So really I should put the blame squarely on american eagle operated by Piedmont.
I do see more posts on here negative wise about AA than any other major airline, and I would say last with u.s. carriers big and small. .
So now of course when I take AA For anything else and something goes wrong I get extra irritated. This happened on my initial trip down to va to live. Damn you AA!
I'm not big on having huge favorites airline wise, I look for price and convenience as to the ticket i buy. AA happened to fit that that day, until it got cancelled for not having an available crew until after the last flight out of PHL was gone and i would have been stuck there, at the airport or a hotel. I just got a ride back to my home in NY.
So, AA and their "changes"...so long as they are making a profit the changes are likely to be minimal. At the top, they aren't concerned about how happy you are to get on their plane so long as you do. So, as much as we generally seem to dislike AA, we are still flying them. If I was the owner of a profitable company, don't look for me to be rocking the boat very much, just enough to keep making lots of money. I wouldn't expect too much from AA so long as people are getting on their planes.