MSPNWA wrote:panamair wrote:As an 'outsider' who has flown millions of miles on Delta for almost three decades, and still do on a weekly basis, I would be lying if I said I wasn't worried about what this will do to the company's service culture. You can call me irrational, but I have noticed and appreciated the Delta difference especially inflight, over the years; I say this as I am also a million miler on UA and a 4 million miler on AA, that the inflight experience IS generally better on Delta than on UA or AA, and I do strongly believe a lot of that has been driven by the absence of divisiveness between the front-line employees and management. Many unions however, thrive on instilling divisiveness between employees and management, as their very existence depends on this divisiveness. It is this potential for divisiveness that I most fear, when bringing a union into one of the most visible and high-impact front-line employee groups.
Don't be worried. Cultures aren't made by unions or the lack thereof, and their existence certainly isn't dependent on a divisive relationship with management. I haven't noticed any correlation with union/non-union, just the opposite. I get the same inconsistent, too-often disappointing service on DL as I get on UA or AA; nothing that matches the gushing opinions you read online. WN beats the pants off of all of the other big 4, and they're as union as they come. If DL's culture changes because of the presence of a union, then the culture was weak to start with. There's division at DL, no doubt. And who knows, it may change for the better if a union is voted in. Maybe employees will finally feel like they have a voice in their future and feel more comforted instead of fearful. I hope it would turn out this way because in my experiences DL's service is nothing to crow about. They could use a huge dose of a better culture, like say WN's.
Fear of going off track here but why anyone thinks SWA service is special, especially the inflight is beyond me? Very poor to non existent better descibes my experience. I doubt that it has anything to do with the union, but rather typical of todays SWA iminimal oversight of everything from maintenance to training.