Moderators: jsumali2, richierich, ua900, PanAm_DC10, hOMSaR

 
JonathanRP
Posts: 81
Joined: Tue Sep 20, 2016 7:38 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Thu Nov 07, 2019 7:33 pm

dcajet wrote:
Junglejames wrote:
dcajet wrote:

Lufty is just adjusting its service bar to the low height set by BA last year. A cold vegetarian snack as a pre-landing meal is exactly what BA serves these days (usually a tiny vegetarian wrap with a microscopic Dairy Milk chocolate bar.)


Incorrect.
Trans Atlantic, going by reports, seems to be a stupid little snack. But longer distance, BA offer a 2nd meal.
So ignoring narrow bodies, it was only really London to East Coast America which suffered. Certainly to Asia, I noticed no difference in service, and they offer more snacks than you can shake a hairy stick at.
Also, haven't I seen recently that BA are reversing the cuts?

By the sounds of this, Lufthansa is going to a dodgy little snack for all long haul flights. That is worse than BA.
On top of that, Premium Economy seems to be much worse.


Incorrect? Me, myself and I can tell you that it is correct. Again, on a 7+ hr BA LHR-DXB A350-1000 flight last month, the second service is as I described it. Of course, on 10+ hr flights, such as a LHR-EZE, the second service is as it used to be. But then so is on Lufty. Their second service on the FRA-EZE (13 hours) continues to be a hot breakfast.


The article states that all Lufthansa long haul will switch to a cold vegetarian snack for 2nd service. It says that *currently*
on longhaul flights above 10 hours its a hot tray with two choices, and under 10 hours its a snack box with hot element.
 
MartijnNL
Posts: 999
Joined: Sun Jan 01, 2017 11:44 am

Re: Lufthansa Catering Reductions in economy and premium economy

Thu Nov 07, 2019 7:34 pm

AdEd wrote:
(...) On a recent UA flight from NRT to ORD (12 hours), we were served two full hot meals and a tasty cold midflight snack. Portions may have been on the smaller side, but it was rather impressive nontheless.

If only UA would serve complimentary meals on their longer domestic flights. I heard you have to pay extra for almost everything in economy, even when you are flying from the East coast to Hawaii. Compare that to KLM for instance who have recently re-introduced free hot meals on European flights over two hours.

But good to hear UA did well on your NRT - ORD flight.
 
chonetsao
Posts: 715
Joined: Sun Nov 06, 2005 3:55 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Thu Nov 07, 2019 7:34 pm

chepos wrote:
Some of the responses on this thread are ridiculous. Nobody purchases an airline ticket based on quality/quantity of meals served onboard particularly in Y.


Sent from my iPhone using Tapatalk


Let us see, have you ever met British people would never fly another airline again because the Gin and Tonic served onboard is awful? Or for that matter, French people do not want to fly airline XYZ because there is no free wine or the wine is crap?

Have you ever wondered why Singaporeans would stick with SQ when the price is similar?

Or have you notice many Japanese would only fly Japanese airlines for the comfort of [food]?

Also, have you notice how Qantas advertise its Australian inspired food served on-board so heavily?

I guess the advertisement of some airlines offer sky chef completely was ignored by you.

Yes, not every passengers choose airline because of food. But there are many choose their NEXT trip because they had a good or bad onboard food and beverage experience previously. For economy class passengers, the most direct impression about how good an airline provided its service, is food and beverage served onboard. It is the most noticeable and memorable onboard experience for economy class passengers, especially for a long journey. Go to read airline reviews, you would find plenty people whine about the food onboard: [the food is rubbish, I would not fly this airline again!]..[the airline run out of food choice by the time trolley reached me, bad service]...etc.

You queue ages to get on board, you fight for the overhead bin spaces, then wait forever to take off...You are overwhelmed with the choice of movies and shows on the IFE. The only aspect that would sooth the journey, is the food and beverage service. You will fly that airline again if you had a great meal. That takes away your anxiety. If you were served some inedible food or not up to your expectation, you choose another airline next time. And do you remember which airline advertised its on-board gourmet food (hint: ME3+TK...also NH and KE recently)?

Cost-wise, LH might made a great decision short term. But brand recognition wise, LH is saving pennies to loos some of the future sales. Are these future sales important to LH? I don't know. But one thing is for certain, there will be customers who do not care, and there would be unhappy customers who would not come back.
 
User avatar
Rookie87
Posts: 289
Joined: Tue Sep 08, 2015 9:33 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Thu Nov 07, 2019 8:24 pm

Jesus, if the flying public ACTUALLY made decisions the way y'all post on here, there'd be Michelin ratings for onboard catering lol
Seriously, LH has the facts, y'all don't. LH saw that it made sense, based on the facts that they had that y'all are wrong and Y customers do not care.
Get me to the wedding on time or get me to the wedding late but... I had free food on X airline?
Get me to the funeral when I need to get there, or get me to the funeral as it begins but I had a mediocre but free hot meal on Y airline???
This barbie face says it all
Now IF...if, IF! people choose other airlines because the second meal that they really had no idea about was atrocious, then, based on THAT...then ask yourself this: who is this customer and what percentage of your bottom line do they represent? Enough to make a change to win them back? or, sell the seat to someone else?
 
User avatar
DL747400
Posts: 968
Joined: Mon Sep 01, 2008 4:04 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Thu Nov 07, 2019 8:37 pm

It is pretty clear that LH customers are on the losing end of the stick in this case. Catering gets cut and passengers suffer so that the company can pay off the striking cabin crews to get them to return to work. Nothing less than radical socialist extortion!

LH are in danger of becoming the new AF in terms of frequency of strikes.

Another reason to avoid LH?
Last edited by DL747400 on Thu Nov 07, 2019 8:57 pm, edited 1 time in total.
From First to Worst: The history of Airliners.net.

All posts reflect my opinions, not those of my employer or any other company.
 
OneX123
Posts: 78
Joined: Tue Jan 03, 2017 1:08 am

Re: Lufthansa Catering Reductions in economy and premium economy

Thu Nov 07, 2019 8:51 pm

MartijnNL wrote:
AdEd wrote:
(...) On a recent UA flight from NRT to ORD (12 hours), we were served two full hot meals and a tasty cold midflight snack. Portions may have been on the smaller side, but it was rather impressive nontheless.

If only UA would serve complimentary meals on their longer domestic flights. I heard you have to pay extra for almost everything in economy, even when you are flying from the East coast to Hawaii. Compare that to KLM for instance who have recently re-introduced free hot meals on European flights over two hours.

But good to hear UA did well on your NRT - ORD flight.


Little off-topic but I love UAs food-for-purchase offering. Last I flew them (December 18) the burger, the chx parm sandwich, and even the pizza were darn good for 33k feet up. In my opinion far better than AAs Zoey blah and DLs performance kitchen stuff
 
aerokiwi
Posts: 2793
Joined: Sun Jul 30, 2000 1:17 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Thu Nov 07, 2019 9:03 pm

flyguy89 wrote:
Wow. US legacies are starting to look very premium indeed compared to the often-vaunted European legacies these days. On a recent DL long-haul, I was offered a mid-flight fresh-baked chocolate chip cookie and a choice of hot pre-landing snacks in Economy.


Even on short haul US carriers seem to be more generous. I've just been Delta'd and Alaska'd all over Norh America for the past 3 months and was really impressed by the catering and overall onboard offering Though it gets confusing when an ATL-GDL flight doesn't get full catering while an ATL-MEX does.

In any case, European carriers have really declined. Or really, always been pretty poor in comparison to their US rivals. The ridiculous short haul business class, atrocious to non existent catering, zero IFE in most cases, and with the likes of LH and AF, no reasonable one way fares.

AF, BA, IB, KL, LH.... the top carriers of Europe are exceptional in just how mediocre they are.
 
RvA
Posts: 445
Joined: Tue Sep 15, 2015 12:37 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Thu Nov 07, 2019 9:38 pm

MartijnNL wrote:
chepos wrote:
Some of the responses on this thread are ridiculous. Nobody purchases an airline ticket based on quality/quantity of meals served onboard particularly in Y.

How do you know? I certainly do. When flying intra Europe I usually select KLM, because they offer free catering while other airlines don't. Why should I use Finnair to Helsinki, SAS to Copenhagen or Iberia to Madrid when I can also travel on KLM with much better service? To save a few euro's? On flights with KLM this year to Catania, Helsinki and Ibiza they even served complimentary hot meals in economy. To me that makes all the difference and keeps me coming back to KLM.


Are you based out of AMS and a FlyingBlue member?
Even if KLM didn’t give you free catering I would bet more than likely you’d still fly them anyway in most occasions.

Again though, we’re talking longhaul, meal service going from warm to cold. The cold meal may well actually be nicer. I still fail given the topic we’re talking about what the fuss is about. Just not a big deal. Flew LH A359 recently shortly after having flown BA 789 and an AA 77W all in Y and service, seat and IFE etc. we’re all equally non special but totally fine and comparable. 789 felt the tightest width wise but besides that it all felt the same. I’m 1.87M and 85kg so I wouldn’t say I had abundant space but for the 8-10 hour hops it was doable on the westbound. Eastbound I didn’t fly Y but I can’t sleep anyway unless I’m laying flat so all 3 would have sucked.
 
AdEd
Posts: 47
Joined: Sat May 11, 2019 6:05 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Thu Nov 07, 2019 10:25 pm

MartijnNL wrote:
AdEd wrote:
(...) On a recent UA flight from NRT to ORD (12 hours), we were served two full hot meals and a tasty cold midflight snack. Portions may have been on the smaller side, but it was rather impressive nontheless.

If only UA would serve complimentary meals on their longer domestic flights. I heard you have to pay extra for almost everything in economy, even when you are flying from the East coast to Hawaii. Compare that to KLM for instance who have recently re-introduced free hot meals on European flights over two hours.

But good to hear UA did well on your NRT - ORD flight.


I flew KLM as well late last year, on CGK-KUL-AMS-MUC. Throughout CGK-AMS, I received two hot meals (both of which are extremely tasty), a massive, hearty breakfast, and a nice mid flight refreshment. And on top of that a good sandwich breakfast on AMS-MUC despite it just being a little over an hour. When it comes to meals, I believe KLM just hits the spot. Combined with the service, seats, and IFE, I am left questioning why KLM is not THE five star airline instead.
 
pewpew320
Posts: 54
Joined: Fri Mar 27, 2009 6:25 am

Re: Lufthansa Catering Reductions in economy and premium economy

Thu Nov 07, 2019 11:01 pm

chonetsao wrote:
chepos wrote:
Some of the responses on this thread are ridiculous. Nobody purchases an airline ticket based on quality/quantity of meals served onboard particularly in Y.


Sent from my iPhone using Tapatalk


Let us see, have you ever met British people would never fly another airline again because the Gin and Tonic served onboard is awful? Or for that matter, French people do not want to fly airline XYZ because there is no free wine or the wine is crap?

Have you ever wondered why Singaporeans would stick with SQ when the price is similar?

Or have you notice many Japanese would only fly Japanese airlines for the comfort of [food]?

Also, have you notice how Qantas advertise its Australian inspired food served on-board so heavily?

I guess the advertisement of some airlines offer sky chef completely was ignored by you.

Yes, not every passengers choose airline because of food. But there are many choose their NEXT trip because they had a good or bad onboard food and beverage experience previously. For economy class passengers, the most direct impression about how good an airline provided its service, is food and beverage served onboard. It is the most noticeable and memorable onboard experience for economy class passengers, especially for a long journey. Go to read airline reviews, you would find plenty people whine about the food onboard: [the food is rubbish, I would not fly this airline again!]..[the airline run out of food choice by the time trolley reached me, bad service]...etc.

You queue ages to get on board, you fight for the overhead bin spaces, then wait forever to take off...You are overwhelmed with the choice of movies and shows on the IFE. The only aspect that would sooth the journey, is the food and beverage service. You will fly that airline again if you had a great meal. That takes away your anxiety. If you were served some inedible food or not up to your expectation, you choose another airline next time. And do you remember which airline advertised its on-board gourmet food (hint: ME3+TK...also NH and KE recently)?

Cost-wise, LH might made a great decision short term. But brand recognition wise, LH is saving pennies to loos some of the future sales. Are these future sales important to LH? I don't know. But one thing is for certain, there will be customers who do not care, and there would be unhappy customers who would not come back.


I booked SQ from MUC-SIN-CHC and because of a delay ended up on LH. The plane was the same (A350) and I was in PE both legs. SQ is leagues ahead in every way, food, service, actually dividing PE from Y.
 
kimimm19
Posts: 434
Joined: Fri Mar 29, 2013 9:34 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Thu Nov 07, 2019 11:42 pm

Collusion of the airlines to degrade service and not give economy passengers any other choice. Love it.

All while jacking up the costs. Thank you capitalism.
 
flyguy89
Posts: 3119
Joined: Tue Feb 24, 2009 6:43 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 12:23 am

kimimm19 wrote:
Collusion of the airlines to degrade service and not give economy passengers any other choice. Love it.

All while jacking up the costs. Thank you capitalism.

Fares have been coming down down down for years. Where have you been?
 
DTVG
Posts: 61
Joined: Sat Aug 17, 2019 10:06 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 3:16 am

flyguy89 wrote:
kimimm19 wrote:
Collusion of the airlines to degrade service and not give economy passengers any other choice. Love it.

All while jacking up the costs. Thank you capitalism.

Fares have been coming down down down for years. Where have you been?


In general I agree, however when it comes to long haul from Germany, Austria or Switzerland (LH's primary market) I don't see prices dropping any more and in some cases rising. Kind of makes sense since LH has bought up quite few airlines, while negotiating JVs with other carriers.
 
GalebG4
Posts: 241
Joined: Fri Oct 19, 2012 11:49 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 3:57 am

Blerg wrote:
GalebG4 wrote:
Blerg wrote:

Please read more carefully what I wrote. I was referring to secondary destinations in eastern Europe, most of the airlines you mentioned don't even fly to all the primary ones.

Why would they fly somewhere where there is no demand (selo), anyway tickets are going to be expensive irrelevant of flying destination as long as there is no real competition. Look you choose your product that you are going to buy like in a store, you are not going to buy a chocolate that you don’t like. Still don’t understand why you are bothered with Lufthansa basic product quality from secondary east European destinations when you can choose your product on both short and long haul flights irrelevant of the airline. If you are buying ticket for your grandma then be a good boy and buy her product that she deserves. In reality nobody really cares about secondary EAST EUROPEAN destinations.


And how many people around Skopje, Tirana, Sibiu, Iasi, Sarajevo, Kosice ... can afford to treat their grandma to a business class ticket she deserves? Your comment is arrogant and makes little sense. For many the choice is all about LH Group which is reducing onboard quality while keeping the same ticket price. In other words, they are getting less for the same price. For many people out there, when they enter a shop there is only one chocolate brand on the shelves.

Looking at LH Group list of destinations, I think they do care about secondary destinations in eastern Europe, especially Austrian Airlines.

Small market means no* or small marginal competition, that is just market environment and it doesn’t matter where it is. Mixing two classes economy and business makes no sense, so ticket expert* please be more precise next time. Only people that know real tickets prices are from Lufthansa, and attacking random people on the internet based on your assumptions is showing your intellectual values. For many people in east Europe there is a lot of chocolate brands, domestic or international and I can guarantee it to you( communism has long gone in east Europe and even at that for many people hard times you had more than one chocolate brands) .
When it comes to secondary east European destinations Lufthansa group is not looking at destinations but their profitability. If any destination for Lufthansa group makes economic sense they will fly it like all the other airlines in the industry.

Whole point of Lufthansa measures is not lowering costs but making flights more sustainable. Vegan food is important part of human digestive system so that means that Lufthansa cares about it’s passengers health and their quality of life.
 
User avatar
seahawk
Posts: 9756
Joined: Fri May 27, 2005 1:29 am

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 6:04 am

And the complementary water bottle is imho really nice. It is something I always enjoy when flying biz and miss when flying economy.
 
Blerg
Topic Author
Posts: 4263
Joined: Tue Jan 09, 2018 11:42 am

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 6:07 am

GalebG4 wrote:
Blerg wrote:
GalebG4 wrote:
Why would they fly somewhere where there is no demand (selo), anyway tickets are going to be expensive irrelevant of flying destination as long as there is no real competition. Look you choose your product that you are going to buy like in a store, you are not going to buy a chocolate that you don’t like. Still don’t understand why you are bothered with Lufthansa basic product quality from secondary east European destinations when you can choose your product on both short and long haul flights irrelevant of the airline. If you are buying ticket for your grandma then be a good boy and buy her product that she deserves. In reality nobody really cares about secondary EAST EUROPEAN destinations.


And how many people around Skopje, Tirana, Sibiu, Iasi, Sarajevo, Kosice ... can afford to treat their grandma to a business class ticket she deserves? Your comment is arrogant and makes little sense. For many the choice is all about LH Group which is reducing onboard quality while keeping the same ticket price. In other words, they are getting less for the same price. For many people out there, when they enter a shop there is only one chocolate brand on the shelves.

Looking at LH Group list of destinations, I think they do care about secondary destinations in eastern Europe, especially Austrian Airlines.

Small market means no* or small marginal competition, that is just market environment and it doesn’t matter where it is. Mixing two classes economy and business makes no sense, so ticket expert* please be more precise next time. Only people that know real tickets prices are from Lufthansa, and attacking random people on the internet based on your assumptions is showing your intellectual values. For many people in east Europe there is a lot of chocolate brands, domestic or international and I can guarantee it to you( communism has long gone in east Europe and even at that for many people hard times you had more than one chocolate brands) .
When it comes to secondary east European destinations Lufthansa group is not looking at destinations but their profitability. If any destination for Lufthansa group makes economic sense they will fly it like all the other airlines in the industry.

Whole point of Lufthansa measures is not lowering costs but making flights more sustainable. Vegan food is important part of human digestive system so that means that Lufthansa cares about it’s passengers health and their quality of life.


Do you even read actual posts on which you are commenting? Who is offering vegan food since Lufthansa is introducing vegetarian meals (or more like snacks) before landing. And how do you know these measures are making flights more sustainable? Are you implying a second meal cost them so much that all of a sudden they will save enough money to cover losses elsewhere? Highly doubt it.

This is just Lufthansa trying to cut expenses where it can while keeping same prices, in other words they are trying to boost profits while degrading the overall travel experience with them. They are doing this at a time when other airlines are actually investing in cabin re-configurations, better meals, improved IFE ...

In conclusion, in markets out there, especially smaller secondary ones in Eastern Europe, people will be paying the same money to get a worse product.
 
Blerg
Topic Author
Posts: 4263
Joined: Tue Jan 09, 2018 11:42 am

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 6:10 am

flyguy89 wrote:
kimimm19 wrote:
Collusion of the airlines to degrade service and not give economy passengers any other choice. Love it.

All while jacking up the costs. Thank you capitalism.

Fares have been coming down down down for years. Where have you been?


Maybe in markets where there is a lot of LCC long-haul competition, in other markets, mostly those that are one stop connections to long-haul flights, fares have remained more or less unchanged. There might have been a slight drop but not more than 10%. Actually looking at this winter fares from my home airport, prices have gone up compared to last year (mostly speaking about US destinations, Chicago in particular).
 
User avatar
EightyFour
Posts: 84
Joined: Sun Dec 24, 2017 10:35 am

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 6:23 am

On it's own a catering change like this wouldn't influence me too much when selecting carriers. However, LH has been consistently awful every time I've flown them. This means I will just avoid them even harder in the future.
 
GalebG4
Posts: 241
Joined: Fri Oct 19, 2012 11:49 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 6:43 am

Blerg wrote:
GalebG4 wrote:
Blerg wrote:

And how many people around Skopje, Tirana, Sibiu, Iasi, Sarajevo, Kosice ... can afford to treat their grandma to a business class ticket she deserves? Your comment is arrogant and makes little sense. For many the choice is all about LH Group which is reducing onboard quality while keeping the same ticket price. In other words, they are getting less for the same price. For many people out there, when they enter a shop there is only one chocolate brand on the shelves.

Looking at LH Group list of destinations, I think they do care about secondary destinations in eastern Europe, especially Austrian Airlines.

Small market means no* or small marginal competition, that is just market environment and it doesn’t matter where it is. Mixing two classes economy and business makes no sense, so ticket expert* please be more precise next time. Only people that know real tickets prices are from Lufthansa, and attacking random people on the internet based on your assumptions is showing your intellectual values. For many people in east Europe there is a lot of chocolate brands, domestic or international and I can guarantee it to you( communism has long gone in east Europe and even at that for many people hard times you had more than one chocolate brands) .
When it comes to secondary east European destinations Lufthansa group is not looking at destinations but their profitability. If any destination for Lufthansa group makes economic sense they will fly it like all the other airlines in the industry.

Whole point of Lufthansa measures is not lowering costs but making flights more sustainable. Vegan food is important part of human digestive system so that means that Lufthansa cares about it’s passengers health and their quality of life.


Do you even read actual posts on which you are commenting? Who is offering vegan food since Lufthansa is introducing vegetarian meals (or more like snacks) before landing. And how do you know these measures are making flights more sustainable? Are you implying a second meal cost them so much that all of a sudden they will save enough money to cover losses elsewhere? Highly doubt it.

This is just Lufthansa trying to cut expenses where it can while keeping same prices, in other words they are trying to boost profits while degrading the overall travel experience with them. They are doing this at a time when other airlines are actually investing in cabin re-configurations, better meals, improved IFE ...

In conclusion, in markets out there, especially smaller secondary ones in Eastern Europe, people will be paying the same money to get a worse product.

In conclusion Lufthansa is more efficient, sustainable and offers cheaper prices with new product range. They are world leading airline group with most modern, efficient and sustainable fleet. Lufthansa group priority is sustainability, and vegetarian food is just one of their important steps towards carbon neutral footprint.
 
User avatar
seahawk
Posts: 9756
Joined: Fri May 27, 2005 1:29 am

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 7:56 am

Or maybe it is just customer feedback.

At least I did never enjoy the second hot meal much: http://www.airlinemeals.net/photos/airl ... -2019/d2d9

I personally take the wrap any day over that.
 
MartijnNL
Posts: 999
Joined: Sun Jan 01, 2017 11:44 am

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 7:57 am

GalebG4 wrote:
In conclusion Lufthansa is more efficient, sustainable and offers cheaper prices with new product range. They are world leading airline group with most modern, efficient and sustainable fleet. Lufthansa group priority is sustainability, and vegetarian food is just one of their important steps towards carbon neutral footprint.

:talktothehand:

Blerg wrote:
This is just Lufthansa trying to cut expenses where it can while keeping same prices, in other words they are trying to boost profits while degrading the overall travel experience with them. They are doing this at a time when other airlines are actually investing in cabin re-configurations, better meals, improved IFE ...

:checkmark:
 
User avatar
Loew
Posts: 162
Joined: Tue Jun 14, 2016 10:00 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 10:02 am

GalebG4 wrote:
Whole point of Lufthansa measures is not lowering costs but making flights more sustainable. Vegan food is important part of human digestive system so that means that Lufthansa cares about it’s passengers health and their quality of life.


Sure thing buddy. And desserts will be replaced by an optional round of chemo, because Lufthansa just cares no matter the cost.
 
User avatar
LaunchDetected
Posts: 320
Joined: Fri Jul 13, 2012 4:42 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 10:18 am

GalebG4 wrote:
In conclusion Lufthansa is more efficient, sustainable and offers cheaper prices with new product range. They are world leading airline group with most modern, efficient and sustainable fleet. Lufthansa group priority is sustainability, and vegetarian food is just one of their important steps towards carbon neutral footprint.


GalebG4 wrote:
Whole point of Lufthansa measures is not lowering costs but making flights more sustainable. Vegan food is important part of human digestive system so that means that Lufthansa cares about it’s passengers health and their quality of life.


How many Miles&More points they gave you to say that?
Caravelle lover
 
kimimm19
Posts: 434
Joined: Fri Mar 29, 2013 9:34 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 11:14 am

flyguy89 wrote:
kimimm19 wrote:
Collusion of the airlines to degrade service and not give economy passengers any other choice. Love it.

All while jacking up the costs. Thank you capitalism.

Fares have been coming down down down for years. Where have you been?



You must have been the one not paying attention...

Summer fares routinely around the 2000 dollar mark as well about a month around holidays.

And to top it all off, normal fares have been replaced by basic fares, to charge more for main cabin tickets.
 
Ronaldo747
Posts: 394
Joined: Sat Feb 14, 2009 4:58 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 1:16 pm

After my query over Twitter, an answer (not DM)

Hallo […], wir haben das auf über 80 Flügen getestet und die Probanden (reguläre Kunden) haben sich unter verschiedenen Optionen mehrheitlich für diese Variante entschieden. Die kalte Mahlzeit besteht ja aus einem hochwertigen Sandwich, das bei unseren Gästen sehr gut ankam.


Trials during over 80 flights, most of the test persons (all regular customers) opt for this variation. The high quality sandwich was well received by them.
 
Delta777Jet
Posts: 1461
Joined: Tue Jun 13, 2000 6:19 am

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 2:02 pm

Well we all know that Lufthansa bought the doggy 5 Star award.

Lufthansa Economy: Nothing Special , average Seat , Below average inflight entertainment , professional crew , lowest mileage in Star Alliance on cheaper fares.

Premium Economy : A bit more space , Same Entertainment , Meals as Bad as economy but on China. Nothing Special or Premium at all

Business Class: Worst Business in LH Group ( Love OS, like LX and SN but avoid LH/EW). Worst Seat , Meals are below standard and usually first choice is out when it’s my turn. Below standard entertainment ( at least the 350 has a modern screen) , everything but 5 Stars.

First Class: Outstanding Ground Service ( First Class Lounge/Terminal Food and Limo Service ) , Seat is below average , Entertainment is below average ( smallest screen ever) , Food onboard is mediocre ( Lounge good way way better - Do&Co)


I don’t know how Lufthansa is getting away with the below average service and calling themselves 5 Star , in what way ? I’ll guess their service is like their current livery - Plain ! Nothing special anymore !
I still miss Trans World Airlines and the L-1011
 
GalebG4
Posts: 241
Joined: Fri Oct 19, 2012 11:49 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 4:16 pm

MartijnNL wrote:
GalebG4 wrote:
In conclusion Lufthansa is more efficient, sustainable and offers cheaper prices with new product range. They are world leading airline group with most modern, efficient and sustainable fleet. Lufthansa group priority is sustainability, and vegetarian food is just one of their important steps towards carbon neutral footprint.

:talktothehand:

Blerg wrote:
This is just Lufthansa trying to cut expenses where it can while keeping same prices, in other words they are trying to boost profits while degrading the overall travel experience with them. They are doing this at a time when other airlines are actually investing in cabin re-configurations, better meals, improved IFE ...

:checkmark:


Sustainable is most important step in our future development of every individual, company or government is responsible for important steps of lowering carbon footprint. That also means doing steps that people are unfortunately not fan of but represent important step towards carbon neutral environment. You should all listen to UN Greta Thunberg speech, and see that small steps towards carbon neutrality is most important step of human kind. Lufthansa has done great steps and is leader in carbon free footprint.
 
Blerg
Topic Author
Posts: 4263
Joined: Tue Jan 09, 2018 11:42 am

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 4:19 pm

GalebG4 wrote:
MartijnNL wrote:
GalebG4 wrote:
In conclusion Lufthansa is more efficient, sustainable and offers cheaper prices with new product range. They are world leading airline group with most modern, efficient and sustainable fleet. Lufthansa group priority is sustainability, and vegetarian food is just one of their important steps towards carbon neutral footprint.

:talktothehand:

Blerg wrote:
This is just Lufthansa trying to cut expenses where it can while keeping same prices, in other words they are trying to boost profits while degrading the overall travel experience with them. They are doing this at a time when other airlines are actually investing in cabin re-configurations, better meals, improved IFE ...

:checkmark:


Sustainable is most important step in our future development of every individual, company or government is responsible for important steps of lowering carbon footprint. That also means doing steps that people are unfortunately not fan of but represent important step towards carbon neutral environment. You should all listen to UN Greta Thunberg speech, and see that small steps towards carbon neutrality is most important step of human kind. Lufthansa has done great steps and is leader in carbon free footprint.


Haha so if we are to listen to that fool Greta, Lufthansa should be replacing their New York flights with a sailboat from Kiel? I think you are just trolling everyone.
 
GalebG4
Posts: 241
Joined: Fri Oct 19, 2012 11:49 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 4:20 pm

Loew wrote:
GalebG4 wrote:
Whole point of Lufthansa measures is not lowering costs but making flights more sustainable. Vegan food is important part of human digestive system so that means that Lufthansa cares about it’s passengers health and their quality of life.


Sure thing buddy. And desserts will be replaced by an optional round of chemo, because Lufthansa just cares no matter the cost.

Greta Thurenberg has shown that unfortunately important steps are hard to explain to the rest of the world. Lufthansa has important way towards unpopular but important steps towards carbon neutrality.
 
User avatar
seahawk
Posts: 9756
Joined: Fri May 27, 2005 1:29 am

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 4:24 pm

Ronaldo747 wrote:
After my query over Twitter, an answer (not DM)

Hallo […], wir haben das auf über 80 Flügen getestet und die Probanden (reguläre Kunden) haben sich unter verschiedenen Optionen mehrheitlich für diese Variante entschieden. Die kalte Mahlzeit besteht ja aus einem hochwertigen Sandwich, das bei unseren Gästen sehr gut ankam.


Trials during over 80 flights, most of the test persons (all regular customers) opt for this variation. The high quality sandwich was well received by them.


Which makes sense as in Germany breakfast and supper are typically cold and more more like a sandwich than a warm meal.
 
GalebG4
Posts: 241
Joined: Fri Oct 19, 2012 11:49 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 4:29 pm

Blerg wrote:
GalebG4 wrote:
MartijnNL wrote:
:talktothehand:


:checkmark:


Sustainable is most important step in our future development of every individual, company or government is responsible for important steps of lowering carbon footprint. That also means doing steps that people are unfortunately not fan of but represent important step towards carbon neutral environment. You should all listen to UN Greta Thunberg speech, and see that small steps towards carbon neutrality is most important step of human kind. Lufthansa has done great steps and is leader in carbon free footprint.


Haha so if we are to listen to that fool Greta, Lufthansa should be replacing their New York flights with a sailboat from Kiel? I think you are just trolling everyone.

This is perfect example of individual that represent “big oil”. Blerg you need to understand that getting towards carbon neutrality is most important step of human kind, and putting profits in front of environment represents your(big oil) way of destroying this planet. Lufthansa has done unpopular but important move that will make huge difference.
 
BEG2IAH
Posts: 973
Joined: Thu Apr 22, 2004 3:42 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 4:47 pm

How did we get from lousy LH offering to big oil?
Flying at the cruising altitude is (mostly) boring. I wish all flights were nothing but endless take offs and landings every 10 minutes or so.
 
Blerg
Topic Author
Posts: 4263
Joined: Tue Jan 09, 2018 11:42 am

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 4:52 pm

BEG2IAH wrote:
How did we get from lousy LH offering to big oil?


Or Greta Thurnberg.
 
User avatar
seahawk
Posts: 9756
Joined: Fri May 27, 2005 1:29 am

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 4:56 pm

In the end it mirrors the trend from the lounges, where sandwiches and wraps with fresh salad and other fresh and healthy ingredients are also slowly replacing the typical warm snacks for breakfast and supper in popularity.
 
GalebG4
Posts: 241
Joined: Fri Oct 19, 2012 11:49 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 5:02 pm

Blerg wrote:
BEG2IAH wrote:
How did we get from lousy LH offering to big oil?


Or Greta Thurnberg.

Both of you represent planet destroying “big oil”.
 
Gangurru
Posts: 109
Joined: Sat Feb 09, 2019 7:30 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 5:33 pm

chepos wrote:
Some of the responses on this thread are ridiculous. Nobody purchases an airline ticket based on quality/quantity of meals served onboard particularly in Y.


Actually I do. My expectations are simply that it has to be tasty and filling. In this case, I’m sure the vegetarian food will be tasty, but would a snack at the end of a long haul flight be filling?

However, let me explain why the food and beverage offering is an important personal consideration.

I spend too much time aloft. In my case, throughout my life I flown an average of one sector every 5 to 6 days- nearly all in economy. It means in a given week about 2 of the 21 meals I eat (about 10%) will be catered by airlines.

All the statistics I’ve seen indicate I’m in the small cohort of frequent flyers who fill between 20% and 40% of airline seats in a year. I’ll favour airlines that please me.
 
User avatar
chepos
Posts: 7273
Joined: Sat Dec 02, 2000 9:40 am

Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 6:10 pm

Gangurru wrote:
chepos wrote:
Some of the responses on this thread are ridiculous. Nobody purchases an airline ticket based on quality/quantity of meals served onboard particularly in Y.


Actually I do. My expectations are simply that it has to be tasty and filling. In this case, I’m sure the vegetarian food will be tasty, but would a snack at the end of a long haul flight be filling?

However, let me explain why the food and beverage offering is an important personal consideration.

I spend too much time aloft. In my case, throughout my life I flown an average of one sector every 5 to 6 days- nearly all in economy. It means in a given week about 2 of the 21 meals I eat (about 10%) will be catered by airlines.

All the statistics I’ve seen indicate I’m in the small cohort of frequent flyers who fill between 20% and 40% of airline seats in a year. I’ll favour
airlines that please me.


So, let’s say you are traveling from city ABC to XYZ in Y , you have an option of flying AF or LH. Both similarly priced, yet LH has a more convenient departure time and a more convenient layover, getting you to city XYZ earlier. However, you end up purchasing on AF because you get airplane eggs and a deli plate prior to landing in CDG. Would that be accurate for you?


Sent from my iPhone using Tapatalk
Fly the Flag!!!!
 
SL1200MK2
Posts: 145
Joined: Sat Sep 06, 2008 11:00 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 6:42 pm

GalebG4 wrote:
Blerg wrote:
BEG2IAH wrote:
How did we get from lousy LH offering to big oil?


Or Greta Thurnberg.

Both of you represent planet destroying “big oil”.


I do understand what you are saying, and if there are purported benefits to Lufthansa's cheaper meals that are better for the environment, then that is great. Are you implying, however, that if Lufthansa found serving hot meals was more profitable to them, they would not do it for the sake of the environment?
 
User avatar
seahawk
Posts: 9756
Joined: Fri May 27, 2005 1:29 am

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 6:54 pm

Gangurru wrote:
chepos wrote:
Some of the responses on this thread are ridiculous. Nobody purchases an airline ticket based on quality/quantity of meals served onboard particularly in Y.


Actually I do. My expectations are simply that it has to be tasty and filling. In this case, I’m sure the vegetarian food will be tasty, but would a snack at the end of a long haul flight be filling? .


From what I know the new solution would be more filling that the small warm meal.

Sandwich + chocolate bar + some fruit afaik.
 
Sokes
Posts: 2151
Joined: Sat Mar 09, 2019 4:48 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 7:07 pm

ego manducare ergo sum
Why can't the world be a little bit more autistic?
 
Ziyulu
Posts: 983
Joined: Thu Oct 13, 2016 10:35 am

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 7:17 pm

On my recent trip to China, I chose to fly CZ over UA or AA because they serve hot meals on domestic flights in China. And yes, I understand UA and AA also serve meals on long haul flights, but UA and AA left me starving on domestic flights so I prefer not to let them earn my business.
 
Junglejames
Posts: 69
Joined: Sat Jan 05, 2019 4:07 am

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 9:06 pm

dcajet wrote:
Junglejames wrote:
dcajet wrote:

Lufty is just adjusting its service bar to the low height set by BA last year. A cold vegetarian snack as a pre-landing meal is exactly what BA serves these days (usually a tiny vegetarian wrap with a microscopic Dairy Milk chocolate bar.)


Incorrect.
Trans Atlantic, going by reports, seems to be a stupid little snack. But longer distance, BA offer a 2nd meal.
So ignoring narrow bodies, it was only really London to East Coast America which suffered. Certainly to Asia, I noticed no difference in service, and they offer more snacks than you can shake a hairy stick at.
Also, haven't I seen recently that BA are reversing the cuts?

By the sounds of this, Lufthansa is going to a dodgy little snack for all long haul flights. That is worse than BA.
On top of that, Premium Economy seems to be much worse.


Incorrect? Me, myself and I can tell you that it is correct. Again, on a 7+ hr BA LHR-DXB A350-1000 flight last month, the second service is as I described it. Of course, on 10+ hr flights, such as a LHR-EZE, the second service is as it used to be. But then so is on Lufty. Their second service on the FRA-EZE (13 hours) continues to be a hot breakfast.


Yes, incorrect. You gave a generic description of BAs service in your initial post. But as mentioned, it depends on the length of flight.
Also, the article on Lufthansa suggests all long haul flights will see the reduction in service. No matter the length of flight.
You then forget to mention the meals offered in Premium Economy. BA offer Business Class meals. Lufthansa are maintaining par with economy.
Plus you also forgot to mention the fact BA are reversing the cuts that shorter long haul flights saw. Of course, it could be that Lufthansa also reverse their cuts in a year or twos time. We shall see.
But for now, it would seem as if BA will be nicely above Lufthansa as an airline.

Lufthansa 5 star? Better introduce 6 star for BA then.
 
Gangurru
Posts: 109
Joined: Sat Feb 09, 2019 7:30 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 9:39 pm

chepos wrote:
So, let’s say you are traveling from city ABC to XYZ in Y , you have an option of flying AF or LH. Both similarly priced, yet LH has a more convenient departure time and a more convenient layover, getting you to city XYZ earlier. However, you end up purchasing on AF because you get airplane eggs and a deli plate prior to landing in CDG. Would that be accurate for you?


I said food offering was an important factor, but it’s not the only one. Every traveller makes trade offs between price, schedule, service quality and frequent traveller recognition. Then again, company travel policy may override all personal preferences!

In my case, yes, I have chosen a reasonably suboptimal schedule to fly on an airline who I feel offers “better” cabin service.

However my experience is that most airlines offer similar and competitive schedules. The influence of food on purchase decision usually manifests in that I’m comfortable paying a reasonable premium for the airline I perceive as “better”.
 
fil87
Posts: 43
Joined: Sun May 05, 2019 10:53 am

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 10:07 pm

And this is Europe’s 5*star airline. Meanwhile, I just flew Milan - Istanbul in business in one of Turkish Airlines A321neo. What a hard product man! And the usual incredibile TK meal service and soft product for a 150min flight. Just a small detail: TK is a 3* airline lol
 
RvA
Posts: 445
Joined: Tue Sep 15, 2015 12:37 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 10:47 pm

fil87 wrote:
And this is Europe’s 5*star airline. Meanwhile, I just flew Milan - Istanbul in business in one of Turkish Airlines A321neo. What a hard product man! And the usual incredibile TK meal service and soft product for a 150min flight. Just a small detail: TK is a 3* airline lol


How was TKs first class terminal on arrival and the connection to a private jet service? Maybe skytrax finds that worth 2* :-)
 
acechip
Posts: 50
Joined: Fri Nov 30, 2018 12:22 am

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 10:55 pm

In this digital age where airfares change at the blink of an eye, surely a high class meal in Y/Y+ is one the least important factors of an airline service. There was a certain element of class there, say, about 20 years ago when I flew LH regularly, but now most passengers would have likely had better food at the airport restaurants/counters itself. I am really not sure how many Y passengers eagerly 'await' meal service on an airplane anymore. People won't bother with what they are eating, frankly.
 
dcajet
Posts: 4728
Joined: Sun Aug 01, 2004 9:31 am

Re: Lufthansa Catering Reductions in economy and premium economy

Fri Nov 08, 2019 11:09 pm

On a related note, Lufthansa is selling its catering unit, LSG Group. The European business will be the first one to be divested.
Keep calm and wash your hands.
 
WBM
Posts: 42
Joined: Sun Jul 22, 2018 4:48 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Sat Nov 09, 2019 4:19 am

It looks like I'm in the minority here, but meal service, even on long haul flights, is not that important to me. Its not that I don't want a hot meal, but when given the opportunity to pay for it I have declined. My longest ever flight was on an LCC. The flight was a great deal. Even with a fee for meal service the total cost would have been a bargain. I declined to purchase the meals, but did buy a few things during the flight. In thinking about what meal service would be worth to me, I estimate that they would have to cut the price in half before I would have even considered buying the meal.

Technically speaking I do want a nice meal during my flight, just not enough to pay for it. So the next time an airline cuts the quality of food service don't blame the airline, you can go ahead and blame me. If more of the passenger like me were willing to pay for food, the airlines would not be looking to make cuts. When it comes to catering on flights, I think I like the LCC model. If food on a flight is important to you, you can have it. If like me you would rather eat on the ground, and buy on board, or bring snacks for the flight, you can do that to.
 
bourbon
Posts: 162
Joined: Sat Jan 03, 2015 3:35 pm

Re: Lufthansa Catering Reductions in economy and premium economy

Sat Nov 09, 2019 4:53 am

GalebG4 wrote:
Blerg wrote:
GalebG4 wrote:

Sustainable is most important step in our future development of every individual, company or government is responsible for important steps of lowering carbon footprint. That also means doing steps that people are unfortunately not fan of but represent important step towards carbon neutral environment. You should all listen to UN Greta Thunberg speech, and see that small steps towards carbon neutrality is most important step of human kind. Lufthansa has done great steps and is leader in carbon free footprint.


Haha so if we are to listen to that fool Greta, Lufthansa should be replacing their New York flights with a sailboat from Kiel? I think you are just trolling everyone.

This is perfect example of individual that represent “big oil”. Blerg you need to understand that getting towards carbon neutrality is most important step of human kind, and putting profits in front of environment represents your(big oil) way of destroying this planet. Lufthansa has done unpopular but important move that will make huge difference.

Decent job at trolling.
 
Blerg
Topic Author
Posts: 4263
Joined: Tue Jan 09, 2018 11:42 am

Re: Lufthansa Catering Reductions in economy and premium economy

Sat Nov 09, 2019 5:39 am

WBM wrote:
It looks like I'm in the minority here, but meal service, even on long haul flights, is not that important to me. Its not that I don't want a hot meal, but when given the opportunity to pay for it I have declined. My longest ever flight was on an LCC. The flight was a great deal. Even with a fee for meal service the total cost would have been a bargain. I declined to purchase the meals, but did buy a few things during the flight. In thinking about what meal service would be worth to me, I estimate that they would have to cut the price in half before I would have even considered buying the meal.

Technically speaking I do want a nice meal during my flight, just not enough to pay for it. So the next time an airline cuts the quality of food service don't blame the airline, you can go ahead and blame me. If more of the passenger like me were willing to pay for food, the airlines would not be looking to make cuts. When it comes to catering on flights, I think I like the LCC model. If food on a flight is important to you, you can have it. If like me you would rather eat on the ground, and buy on board, or bring snacks for the flight, you can do that to.


That's exactly what I said earlier, if food was not important to the customer then airlines would have completely suspended meals a long time ago. Let's face it, airlines use catering, IFE... in order to differentiate themselves and to attract passengers because at the end of the day, most do care about it. Look at the snack boxes in the galley. Most airlines still have them because passengers go to them to stretch their legs, chat with the crew, have a drink...

Why do you think DL brought back meals on several domestic routes? They realized that schedule and price were no longer enough so they needed to go a step further.

As for meals at the airport, there are many airlines out there that offer really short connections. For example on my recent flight with LH to ORD via MUC, I had a 45 minute connection. Same with Vienna and Zurich. Do you think I had time to eat at the airport or did I have to wait for the meal after take off?

Popular Searches On Airliners.net

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos