At times like this, UA's actions will be very prudent. Keep in mind, I do believe that UA is hurting from this more than AA due to the fact that UA's strength Asia and continental Europe are the most effected spots. That's also why strong leadership is needed at this time. And I think UA employees have a lot to thank for with Kirby in charge.
I've been with UA since 1996 and I have to admit yesterday I was very impressed with Kirby. He was prepared to answer Wall Streets questions and he also came prepared to answer the economical questions asked at yesterday's town hall.
Having worked for UA through the bankruptcy years, SARS, and the 2008-2009 recession I've become accustom to UA executives being unprepared for events like this. As a result they can't answer any of Wall Streets questions and they basically avoid explaining anything to employees resulting in UA getting caught in a downward spiral and we are always the last to recover.
Listening to what Kirby stated yesterday although UA could have never predicted this event it is nice to know UA is prepared, and we have a great financial team in place here. Also he made it clear UA isn't just standing by we are actively taking steps within the financial side of the business making sure UA remains on sound financial footing through this crisis.
As an employee it is kind of surreal seeing this because we are not use to having this type of leadership here at UA. Even when I talk to employees who have 30, 40, even 50 years they all seem hopeful that history will not repeat itself here at UA because we finally have a leadership team that first and foremost cares about United Airlines and secondly they seem to know what they are doing.
JayUnited, from being thrust onto United by Landor’s corporate contact back in 1991, and coming to know, get accustomed to UA, then watching change in so many ways; 44 747’s and bunches of 727’s, 737’s, 762’s and 763’s then livery changes, flying only out of JFK, NBC in the Air, Channel 9, P.S., the introduction of the first 777, Airbuses, Ted, THE FIRST lie flats in Business (the first and odd looking First Class bed seats, plastic wicker trays with cassette tapes, then the Pentagram First Class seats and ”Shades of Blue” livery, growth, 9/11, bankruptcy, out of JFK, - United was a roller coaster, but somehow with SO MANY CHANGES, good and BAD, I must say that something about United, something at it's core made UNITED a very resilient airline in the past 3 decades!
I have a friend who's family’s patriarchs, about 3 or 4 in a row were all UNITED passed down from father to son 3 or 4 times...that family has United pumping in their veins and minds for generations: and you best stay clear of any story like ”I once flew United and there was a fly in my soup” or there won't be dessert for you!
I truly believe that for many, Unitedness was or is a way of life. Something that's never ever discussed!