I have to offer kudos to Qantas Hotels reservations. With the changes to flights across the globe, I had several hotel reservations that I’d been trying to cancel. The 1300 number, which apparently goes to a call centre in Manila, has been inundated with calls. I tried many times this morning to contact it and was always met with an automated message of “The number you are trying to contact is congested. Please try calling at another time”.
About 2pm this afternoon I received a call from QF Hotel Res and were able to process several refunds, in addition to escalating some forward bookings in NAN and DXB to be qualified for a refund.
Given how under the pump these people are at the moment, I thought it was exceptional that they had an opportunity to contact me to resolve my issues.
I’ve spent 25+ years in IT technical support for a vast range of industries from airlines, to mining companies, and various levels of government. 99% of the time it is a thankless role. What they did today was truly exceptional and needs a massive thanks.
B707, B717, B727, B734, B737, B738, B743, B762, B763, B77W, A300, A320, A332, A333, A339, A388, BAe146, Cessna 206.
AN, EK, MI, QF, SB.