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c933103
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Chinese passenger denied boarding from Cathay flight?

Mon Jul 13, 2020 7:59 am

Currently, Hong Kong airpprt have resumed transit services. However, major airlines hub at Hong Kong said they cannot allow Chinese passengers transfer through Hong Kong to Mainland China destinations.
Nevertheless, some Chinese travellers claimed that they're trying to use the policy to fly from North America through Hong Kong to Southeast Asia before finally heading back to China, as there are more flights between various Southeast Asian countries and China. Yet, they claimed that Cathay Pacific have denied them from boarding the flight to Hong Kong despite they're heading to a third country. They were initially trying to travel from Toronto through Hong Kong to Kuala Lumpur and then from Kuala Lumpur back to Guangzhou.

Is there any legal basis behind such report of Chinese nationals being denied from boarding Cathay flight, or is that what the Chinese government privately tell Cathay what should they do, or is there any other causes that resulted in such incident? Is there any other examples of something similar happening where the national government told its airlines they're not allowed to transport their own nationals while its okay to transport people of other nationals?
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raylee67
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Re: Chinese passenger denied boarding from Cathay flight?

Mon Jul 13, 2020 8:13 am

This is special times. There are many scenarios that normal rules would not cover. First, do you have a link to such incident? It would be better if you have. Otherwise, it's a rumor at best. Even if this does happen, a possible reason that CX deny their boarding is because the airline suspects that they are not able to connect thru KUL, e.g. can they show onward ticket at KUL? Does KUL even allow connection now? Even if they can show a ticket from KUL to China, if their luggage cannot check thru because there is no interline arrangement between CX and the airline they are flying from KUL to China, it means that they will need to go thru immigration at KUL and check-in at KUL like a passenger originating there. Can they enter Malaysia?

Note that even if they can transit thru HKG, but if they are denied transit or entry at KUL,CX is still stuck with these passengers. Worse, if they are not Canadian citizens or permanent residents, CX cannot transport them back to Canada, since they will be denied entry into Canada too.

Canada also does not allow anyone with COVID symptoms to board any flights to Canada, even if they are Canadians. That directive applies to all airlines, including Air Canada.
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DUSZRH
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Re: Chinese passenger denied boarding from Cathay flight?

Mon Jul 13, 2020 8:22 am

If they are not allowed to immigrate in e.g. KUL, then they have to show that they have an onward ticket to China, which is against the rules currently?!
 
BHRN
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Re: Chinese passenger denied boarding from Cathay flight?

Mon Jul 13, 2020 8:30 am

DUSZRH wrote:
If they are not allowed to immigrate in e.g. KUL, then they have to show that they have an onward ticket to China, which is against the rules currently?!


Transit at HKG to China (mainland) is not allowed at the moment. If a passenger is unable to produce an onward ticket and necessary proof that he/she will be admitted by the destination country, the airline has every right (and responsibility) to deny boarding.
 
BHRN
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Re: Chinese passenger denied boarding from Cathay flight?

Mon Jul 13, 2020 8:40 am

c933103 wrote:
Is there any legal basis behind such report of Chinese nationals being denied from boarding Cathay flight, or is that what the Chinese government privately tell Cathay what should they do, or is there any other causes that resulted in such incident? Is there any other examples of something similar happening where the national government told its airlines they're not allowed to transport their own nationals while its okay to transport people of other nationals?


According to https://www.hongkongairport.com/en/impo ... 24631510-3 :

Air transit/transfer services at Hong Kong International Airport (HKIA) have resumed gradually. From 15 June 2020, passengers can use HKIA for transit/transfer on flights operated by different airlines under the same air ticket, provided that the passengers have checked through at the origin port with their boarding passes printed and baggage tagged-through to the final destination. Passengers should also confirm in advance that they are able to enter the final destination.


Recently EK had violated this and received warnings from HKG authorities.
 
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Coal
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Re: Chinese passenger denied boarding from Cathay flight?

Mon Jul 13, 2020 10:10 am

A lot of SE Asian airports are also not allowing any form of transit or have very, very limited transit. Also, unless you can show you have the boarding pass for the next segment (in this case KUL-CAN), even with an onward ticket that would not be allowed because presumably they need to enter the country in order to check in for their flight, which, again, is not currently possible in most SE Asian countries.
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classicjets
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Re: Chinese passenger denied boarding from Cathay flight?

Mon Jul 13, 2020 11:05 am

I know at least one person who has successfully flown YVR-HKG-KUL-CAN about a week ago. CX in YVR even printed their boarding pass for the MH KUL-CAN segment. So such itineraries are definitely hit or miss presently and likely largely up to the interpretation of the "no Mainland transfer via HKG" rule by airline staff at the origin station.
 
eamondzhang
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Re: Chinese passenger denied boarding from Cathay flight?

Mon Jul 13, 2020 11:10 am

classicjets wrote:
I know at least one person who has successfully flown YVR-HKG-KUL-CAN about a week ago. CX in YVR even printed their boarding pass for the MH KUL-CAN segment. So such itineraries are definitely hit or miss presently and likely largely up to the interpretation of the "no Mainland transfer via HKG" rule by airline staff at the origin station.

That to me sounds like a thru ticket on a single ticket stock - if that's the case I won't be surprised.

However if the pax is flying AirAsia as your next flight he/she'll likely have to exit the customs, pick up luggage, transfer to T2 (where AirAsia is), recheck in and board. Malaysia may well not allowing this to happen at the moment, and hence the denied boarding (unless one can show evidence that he/she can legally enter Malaysia of course).

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airhansa
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Re: Chinese passenger denied boarding from Cathay flight?

Fri Jul 17, 2020 2:55 am

raylee67 wrote:
Canada also does not allow anyone with COVID symptoms to board any flights to Canada, even if they are Canadians. That directive applies to all airlines, including Air Canada.


Surely is it not illegal to deny your own citizen entry into their own country?
 
raylee67
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Re: Chinese passenger denied boarding from Cathay flight?

Fri Jul 17, 2020 11:50 am

airhansa wrote:
raylee67 wrote:
Canada also does not allow anyone with COVID symptoms to board any flights to Canada, even if they are Canadians. That directive applies to all airlines, including Air Canada.


Surely is it not illegal to deny your own citizen entry into their own country?

It is illegal to deny Canadian citizen into Canada. The rule is that you cannot board a flight, whether it's a domestic flight in Canada or an international flight to/from Canada, if you are sick.

If you are sick, you can technically fly to US and cross the land border into Canada, if you are a Canadian. You would not be denied entry into the country. The US/Canada land border is closed for most traffic but it is still opened for Canadian citizen traveling back into the country for any reason.
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